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INTEC College review: Failing to issuing qualification certification

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5:46 am EDT
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Intec College failing to issuing qualification certification. Today, 17 July 2024, +/-6 months after I received my examination results, I again decided to call Intec, since my emails remain unanswered. I called numerous times before. Today, I called at 10h23, caller no4, est. holding time 21min, then later caller no2, est. holding time NOW 33min! - It is now 11h30 and I gave up. I tried calling the SETA, they suggested a month or so ago, it turned out to be the wrong SETA. I asked the SETA for help, they gave me another number. I tried two other SETA's thereafter, never knew there are so many SETA's. Can anyone tell me what I should do next. INTEC COLLEGE should issue certificates on time.

Claimed loss: About 1year and a few months or so ago, so long I cannot recall the exact dates, I paid about R17,000, wrote the exams, and are now waiting for the certificate. I am starting to doubt I will receive a certificate.

Desired outcome: Intec College should issuing qualification certification without further delay. Can anyone tell me what to do, or who to address this issue with, who are the authorities in this respect?

Confidential Information Hidden: This section contains confidential information visible to verified INTEC College representatives only. If you are affiliated with INTEC College, please claim your business to access these details.

INTEC College response
Jul 17, 2024 6:04 am EDT
INTEC College customer support contacts
Phone numbers

+27 861 173 173

+27 21 417 6700

Address

6th Floor, Fleetway House, 29 Martin Hammerschlag Way, Foreshore, Cape Town, ZA

Website

www.intec.edu.za

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Good day, trust that you are well. Kindly forward your student number and contact details together with your query to customercare@intec.edu.za.
Update by Herman van Vuuren
Jul 18, 2024 3:47 am EDT

I have searched for complaints similar to mine and noticed, Intec College respond to all complaints in the same manner, and that is to email Intec with your student number, which I did. Yesterday the 17 July 2024 right after I lodged this complaint I sent them the Intec student number. This complaint was responded to immediately because it is in the public domain, HOWEVER, the email I sent yesterday with the student number, to the email they supplied, was not responded to. See the email attached.

INTEC College - Failing to issuing qualification certification - Photo 1 - update #2550372
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    6th Floor, Fleetway House, 29 Martin Hammerschlag Way, Foreshore, Cape Town, South Africa
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