INTEC College
reviews and complaints

Intec email I received dated 29/1/2020 : External Exams registration is open from 25/1/2020 - 4/2/2020. I called student support 7 times ( 5 times just ringing [protected] ) then I tried [protected] and eventually got Sibusiso Sikhundla he stated that the External registration forms will be emailed today 2/2/2020 I then referred to INTEC correspondence that registration is open from 25/1 already. He questioned why I need registration papers 4 days before hand if it will take only 10 minutes to complete...arrogant incompetent call center agent I assume. Well I emailed INTEC again for registration papers and received nothing - today is the 2nd ...I can not call INTEC all day every day and email all day every day for a simple registration form that INTEC musr surely email to all student due to write exams ...I am working that is why I chose distant learning but INTEC is becoming a full time job to call ...and call .
I am NOT recommending INTEC to other people

My name is Jenny Van Der Walt, my intec ref nr is : 315, 972 I paid a deposit in September 2020 and just after that lost my job which resulted in me cancel my course with Intec. The 90 days they stated is now long gone and I'm in urgent need of my money and the response from Intec is just poor and vague. I dealt with Fathima Ballim that I think is also just trying her best but is also getting vague messages to convy. And I also tried each possible tel nr on Intec website but they just put me through from one person to the next. Is there anyone that can assist me please for.

This operater is very unprofessional. I did inquire about a course. I asked her to pre approve me she said no pay first. So I did pay and clear at once. Now there is one reason on the other why I cant study. So I sweared at her and said pay my money back. But now I have to deregister. How the [censored] can I deregister if she dont have the right things to register me.

10012205003

I having been trying to cancel this course since may 2020, I have not had any feedback.

I want someone to sort this out!

Now I have people calling me demanding payment,

Remove this from my credit profile, I want nothing to do with intec!

I want someone to call me back, I am tired of this nonesense

Greetings,

I deregistered with Intec college in November 2019 and until today nothing has been done to refund my employer payment made thus far. Instead the college has listed me with the credit bureau. To my surprise, I've even been given Final Demand of payment due to them. When I try to follow up, somehow it always gets to a dead end! Please solve this matter.

I have been following up for 3 months about my assignment, they have the most incompetent staff that cant even track 43 email queries that I have sent. I have dealt with the following people, and to date, they couldn't even pick up my student profile

Mandisa Nkanjeni
Thembela Lubelo
Andiswa Mazaleni
Pedro Peffer

Good day, I took studies with Intec in 2018 and I made payment of 3200, thereafter debit order was going through from November 2018- Jan 2019.

I wrote to them in March 2019 that I am cancelling my studies due to financial difficulties and able to pay my studies. Letters were sent to college and I dont see anything happening.

Study material still available, no assignment, no test or exam was written or handed over to Intec. I requested that the deposit money to be paid back to me and the debit money that was debited from my account.

On 25 March 2020 I filed a cancellation wanting to cancel my course as I was not happy with the service. after submitting the required documentation I was told that I will get my refund within 90 days due to the lockdown.

I have sent 21 emails to date. No one ever gets back to you. When you eventually get a response, they tell you that "we are busy with your cancellation, however we cannot confirm when the money will be refunded"...

How the hell can you tell a student that it takes 90 days but after 90 days you cannot tell us when we are getting our money back...

Hi.

I have passed all my formal exams that was written in 2018 and 2019.

I had 4 assignments that still need to be submitted. I have done so and was informed 4 months later that I failed them. It took me literally 6 months to get 3 of them back as I needed to review the feedback to check as to what I did wrong. I am still waiting for my last one, I begged, I plead, I emailed, I called... Nothing! Meanwhile my course expired in May 2020. I was suppose to receive my certification a year ago?

Intec has really disappoint me. I do not know where to go or who to ask for help!

I'm not happy about Intec at all. I'm a student at Intec College Braamfontein and I requested to change my course since February and even now I'm still waiting for the course to be changed. At first I thought maybe covid -19 is the reason why I'm not assisted but now I'm confused and frustrated because no one is willing to help. I have a lot of e-mails regarding this but they are useless because no one think this is important to be resolved. The course is long paid and now I'm being told that I have to pay Retention amount for course to be changed of which I know that I'm not suppose to pay for as long as I changed the course before 6months so now is long over due because no one assisted in time.

why is your service so pathetic and your staff are so unprofessional when dealing with queries that need urgent attention.

my no is [protected] if you are willing to assist even after wasting 7months of my studies.

I have been trying to retrieve my certification from 2004. i have tried to contact the contact number provided and each time its the same response, please email ***********. email after email 3 weeks later i receive a response with banking details and and a ref.

Mandisa Nkanjeni | Administrative Support agent you are an idiot that does not understand simple english.

Good day

Thank you for e-mailing student services.

Please be advised that you course doesn't have credits, its just the certificate

Please forward the following documents in order for your award to be reissued.

• Affidavit stating what happened to your award
• Certified copy of ID (certified documents need to be within 3 months)
• Proof of payment (reissue cost of R100)

Banking Details:

FNB Corporate Services Account
Account Number: **********1
Branch Code: 204109
Reference:

I need the damn name of the account not the Banks Name, that i can clearly see.

Clearly email after email and the same response from them, currently ive been asked to put my student number down as the refefference, ive passed the course in 2004 its now 2020 how am i suppose to know the student number from that time, and then this morning after another email sent " whats the name of the account ? "her response FNB" i dont need the damn name of the bank i need the account name.

Can i please get assistance from some1 that knows how to do there jobs and clearly knows how to work in support.

Good morning
Hope my mail finds you well, I am still waiting for the call of cancellation I have submitted documents and I have appealed and till to date not received any feedback from you.
I have been receiving calls of my outstanding balances?
The registration process was messed up from the beginning, I have not received a portal nothing was on track and I kept on mailing and calling intec to ask what is going on, no one could answer or help me, and the same is still happening now,
Kindly assist as the process is taking long and no one is responding since 2019 /2020 I applied to cancel because no one is helping me till now

Kind regards

Hi
I would like to launch a complain about the college. I enrolled my wife for n2 electrical engineering and I never received study material and study material and that was not a problem because we were having our own study material. When I called asking for a time table I was taken from pillar to post. I was been informed that the offices are moving from johannesburg to cape town until the exam date passed then I gave up
Today I am receiving an isms that I am been handed over to phoenix. I don understand can I be charged for a service that is not rendered

E.J SEONYANE
[protected]
seonyane.[protected]@webmail.co.za

To Whom It May Concern

Intec keeps saying we pride our self to be the South African Leader in Distance Learning, however I am yet to experience this, I am in my second year of a Higher Diploma Course and just have endless battles and disappointment from Intec.

Let me start with saying the Covid19 Pandemic has affected the world globally not just Intec as you staff is making out in my numerous emails and numerous calls to Intec that I have had to make at my expense.

Yes I do not life and work in South Africa, I life and work in Mocambique and have no other option as work is just not available everywhere anymore you have to go where there is work, but that is why you are a Distance Learning institution and I enrolled with Intec, well supposed to be anyway.

1. My 1st year as a student was not a good experience I had to make contact with DHET just to get my results from 2019 and enrol for 2020 due to the lack of support provided by Intec.
2. Due to the lack of support from Intec and the search for 3 months to find my payment made for the full year I had to start my 2nd year late in April 2020.
3. I have 4 Subjects this year and have been sending assignments since April 2020 and yet up until today I am to receive any information on it whether it be results, yes we finally found your email of submission, or even get an update on my Student Portal, but no nothing from Intec.
4. I have enrolled for June Exams and made the full payment of R1800 for my 4 Subjects and now again I must re-register for November Exams, how is this possible, what have you done with my funds already paid, and why do you send me an email saying you are en-rolled and now it is a different story.

Once the pandemic has taken affect on the borders for SA and Mocambique I have had numerous conversations via telephone and email to your team and was assured there is measures in place don't stress about writing exams etc now I get these forms telling me if I am more than 150km away I must request a private invigilator at R750 per subject that is an additional R3000 you want from me and Intec will decide if that person gets approved or not and will courier my exam papers, when I called I am given to options pay it or option 2 come back to SA otherwise you don't write exams.

Please tell me how do you justify all of this.

1. How are you planning on approving a private invigilator in another country if I am giving you a person to use.
2. Why must I pay for a private invigilator if again I give you a person to use.
3. How are you planning on sending exam papers to Mocambique if the borders are closed and only Cargo is allowed, look at your own SA Gazette it is made very clear, as well as the Mocambique Gazette.
4. How do you justify R750 per subject for payment of this private invigilator service but people in SA can pay R250, and why are you robbing them as well for this service is it our fault that the pandemic is here, is the schools charging students anything extra, no not one educational institution in any country for that matter is charging this crazy amounts of money.

Your team has made is clear to me if you don't like it and don't want to pay then come back to SA, do you have any idea what this process for repatriation is like and do you know it is only for medical reasons not exams so how am I going to get it approved.

Furthermore I have four different exam dates 31/10 and 28/11 and 05/12 and 12/12 and I must do 10-14 days quarantine for each time entering and exiting SA or Moz if I even get approved by both consulate, I must pay for accommodation on the SA side and eat meals every day do you know the costs involved in this, I have a family and a full time job that I will loose if I request repatriation as no employer in the world will give me so must days leave or time off, why can the documents not be emailed to my invigilator chosen and completed exam sent back the same way like we do with assignments.

Regards
Lauraine Venter

I, Malinda Gentle, student no [protected], informed Intec College via email on 11 September 2020 that I am cancelling my enrolled course, Certificate AutoCAD Level 4 [protected] and demand a full refund for the course fees. Until to date I have received no response, feedback or confirmation of receiving this email. I had to contact them again on 18 September 2020 to confirm they received my email. It was explained to me that the procedure for deregistration takes 2-3 working weeks for reviewing and consideration, before the outcome will be send via email and a 90 days waiting period for refund to be done if any.
The reasons for my cancellation are based on the lack of communication/response/feedback from Intec's side and the fact that there is no access to persons in higher authority. You hit a dead end at support. Further more they are fully aware AutoCAD 2017 is no longer supported by Autodesk and are considering AutoCAD 2019, but did not inform the students. Even after my numerous enquiries for my software & text book no one has contacted me to inform me of the problem.
Taking in consideration the havoc Covid-19 has caused, I have been very patient, but 2 and a ½ months has passed since I enrolled and went through much trouble and expenses to follow up on progress. As an Institution for distant learning I cannot think that covid-19 should have had any effect on the service they provide. To my disappointment of Intec College, the response and feedback was non-existing. It is with great regret to say this was the worst customer care / student support I've ever experienced. Intec College is not living up to their promises as advertised and no one takes responsibility.
As a single mother of two children I enrolled to get a qualification in order to generate an extra income and improve my financial situation. Due to the negligence of Intec College, I was not able to proceed with my course and was set back on my timeline, with no way of recovering it. On top of that I had to realize that the AutoCAD/study material/student support departments do not realize the importance of being up to date with software and wastes more time with sending irrelevant software with no use. I am a part time student with no time or money to waste. This type of treatment is unprofessional and unacceptable.
As a client I feel it is within my rights to lay a complaint, cancel my course and request a full refund. What grieves me is the waiting period for the refund, because I need the money to be able to pay another institute as soon as I enroll. Now I have to loose an indefinite period of time and most probably money, for which I am not accountable.

Herewith the incidents:
For registration discount, I enrolled and paid the full amount of R13 988.00 on 28/06/2020.
I registered on the student portal as per instruction received.
Thereafter, I received a confirmation of a registration letter dated 17/07/2020.
As per AutoCAD study guide I10065363-E1, I created my account on the Autodesk website.
On 14/07/2020, I sent my first email enquiring how and when I will be receiving my software and textbook.
On 15/07/2020 I received a confirmation that a request has been forwarded to the relevant department. I received a sms with Case number [protected].
17/07/2020 I phoned student support on [protected] and asked the same question. I was informed a request will be submitted on my behalf.
On 22/07/2020 I sent an email to follow on my enquiry, because I received no feedback regarding this.
On 07/08/2020 I phoned student support again to confirm progress. I was then informed, for the first time delivery takes place within 21 working days from registration date 07/07/2020, but no clear confirmation could be given on when the delivery will take place. Once again I was informed a request will be submitted on my behalf to the relevant department.
On 11/08/2020 I sent a follow up email, but received no response.
On 21/08/2020 I phoned student support again, I was informed that no requests have been logged on my behalf, but the lady assured me she will log one immediately.
On 01/09/2020 I phoned student support again and received confirmation software + textbook has been issued, I will receive a confirmation sms or email with the tracking number within the same day or the next. I did not receive any confirmations.
On 02/09/2020 I e-mailed student support requesting feedback - no response, so I phoned support again. I received confirmation that the parcel will be sent the next day.
On 03/09/2020 I received a call from the courier company confirming delivery.
On 04/09/2020, and I received my parcel as promised.
I installed my software and was awaiting my serial number and product key email. After not receiving an email I searched other sources to retrieve it, but with no success.
On 08/09/2020 I phoned student support to assist me regarding this challenge. They were not able to help me and suggested I make use of the online chat with an agent from Autodesk. I was assisted by an agent and received the terrifying news AutoCAD 2017 was no longer supported by Autodesk and I won't be able to receive a serial number and product key, they recommend AutoCAD 2018 instead. They send me an e-mail confirming this.
I phoned student support again regarding this matter, it was brought to my attention the relevant department was aware of this, but did not yet inform the students they are considering AutoCAD 2019.
On 08/09/2020 I contacted my sales consultant, after there was no answer at student support, to require immediate assistance for resolving this concerning matter. He said he will ask the responsible person to contact me before end of business day. To no surprise no one contacted me. I e-mailed my sales consultant to inform him about my request for cancellation of my course and a full refund.
On 09/09/2020 I contacted my sales consultant again to follow up on progress. He assured me he did forward my email to the relevant department and urged them to contact me.
On 10/09/2020 I phoned him again and follow up, he informed me they were experiencing power failure, but will reply with feedback as soon as the systems are up and running again. I received no feedback.
On 11/09/2020 I contacted him again and asked who I can contact regarding my cancellation request. He asked me if no one has contacted me as to date, on which I confirmed "no". I want to cancel.

Don't ever study through Intec. They will rip you off and won't care about it.

When I enrolled to study at Intec a couple of years ago, I gave them a call to inquire about their process. Their website at the time stated "You have up to x amount of years to complete your course".

I called in and spoke to someone in support. I inquired about this and the lady confirmed that I have 8 years to complete my higher diploma course. Due to the fact that I was working all the time and my affordably was low, I enrolled. It seemed convenient. The idea was to pay them monthly for the 3 period, and when I have the capacity, start studying. After I fully paid for my studies, I got a new job and had the capacity to use the remaining 5 years of my period to complete my studies. I got in contact with them and they told me that my period is up.

I told them what the lady to me when I enrolled and they actually asked me for proof. I couldn't recall who I spoke to over the phone 3 years ago. I explained to them that a study guide person would call every 3 months and check up how my studies were going, and would tell them I was currently working, and after I pay my studies and have capacity I'd start studying. They understood.

Intec removed that note from their website stating how long you have to complete their course and ripped off everyone who believed they had time. They missold information and tricked people into enrolling just to steal their money.

Because I was unable to provide them with proof of who I spoke to on the phone and what they had stated, they just ignored my messages.

I was earning close to nothing, and was determined to study. Intec took my money and my time. This college is dishonest and I don't recommend anyone to enroll through them. This amounted to a loss of over R40 000. These people don't care about you. They don't care about taking hard-earned money from those who want to study and can't afford it.

I didn't write this review months ago when I should have because I thought there's nothing I could do. However they should get away with this. That money could have been used now to cover a full year at University, and I could have been more. I trusted the wrong institution.

Please don't make the mistake I made. I have statements of proof that I've been paying intec for 3 years. I didn't do one module as I was told I had time.

I have put through for a refund of registration fees which was submitted on 29 Oct 2019
The consultant who assisted in trying to register the student advised that he initiated the refund process with the finance department. Consultant Theo Hagins (E-mail: theo.hagins@intec.edu.za | www.intec.edu.za)

1 November 2019: Followed up with no response

5 November 2019: Found out that he was writing his exams.

19 Nov 2019: Followed up again and he advises he that he forwarded the request to the finance department. I received no feedback for months.

10 Feb 2020: I follow up again with Theo.

11 Feb 2020: I receive and email from him asking for me to follow up with the finance department on 021 417 6700.

12 March 2020: I call the above number. I was advised it was not the accounts department.
I'm then advised that the correct accounts department number is 011 712 2013.
I managed to get a hold of Bathande at Lyceum on this number(bathande.nonkonyana@lyceum.co.za. direct line 011 712 2210) who tells me that he cant access the refund request on the system and to go back to Theo for details as to who he sent the refund request to.
I added the refund documents once again for their reference when escalating it to Theo once again.
Its now 5 months since i first raised this.
I get a response From Theo that I will be forwarded to the relevant department and requested I stay on cc on the email that he sends.
I had not been cc'd on any email!

16 March 2020: I email Theo yet again for feedback and receive no communication back

07 May 2020: I email Theo the 8th time for feedback and get a response that everyone is working from home.
My response is can they prioritize this refund as its now going on 7 months. I receive no response

03 Jun 2020: I email for feedback and again no feedback from Theo

17 Jun 2020: I call the number for Intec college 021 426 0626
I get hold of Johan Koekemoer (johan.koekemoer@icg.edu.za) and was advised to email branch requests with my query (branchrequests@icg.edu.za). I did so and added Johan on cc

30 Jun 2020: I receive a response to the email sent from icg.edu.za. from consultant Jo-Ann Williams with the below response
"Please accept our sincere apology for the delay in response to your below email.
Kindly be advised a follow up request has been escalated to the Accounts Department.
Trust feedback will be provided shortly."

11 July 2020: I respond to the email as no feedback had been given. Its been 9 months since I've initiated the refund which was meant to take 3 months to pay. I request info on what the delay is. I receive no response

14 July 2020: I still receive no response and email on the last email thread sent to icg.edu.za last person being Jo-Ann Williams saying that I need urgent feedback and not a system generated email but contact from an individual to settle this.

20 August 2020: We are almost 10 months into a refund request with little to no assistance given. funds have been sitting in your account for an expended period of time. there is no excuse for this to have take this amount of time and still ongoing.

I'm soo disappointed and shocked at the lack of service from intec college durban.. I didn't know that such still existed in our country where people are still being robbed off their hard earned money by so called colleges.. This college must just close down.. Useless! Name: sanelisiwe faith shezi
Number: 0677926389but
Email: [protected]@gmail.com
I am paying only because you're having me blacklisted but what you are doing to your students is soo unfair..

I register 2017 NQF level 4 I got my everything which I did and send my assessment, some come back for redo which I did now the problem . 1 .I need my certificate from college because I paid them I'm done with that course .2i work at school as assistance practitioner they want that certificate or they will find someone with qualification .I phone college I emailed them nothing I want to enrol for next level but I can't .I never see a private college like Intec their service its very poor and they talk with they way they want .They will also asked for student number they they will say We will come to you ...forget they will never .For now what I'm asking from Intec College It Is My Certificate Only .I will never advice anyone to study with this collei never😭