AuPairCare Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.
600 California St., Fl. 10
San Francisco
United States - 94108

Customer Support Phone Numbers

+1 800 428 7247(United States) 1 0
+44 203 286 2042(United Kingdom) 1 0
+43 720 880 719(Austria) 1 0
+32 28 080 363(Belgium) 1 0
+33 977 197 171(France) 1 0
+49 308 439 3991(Germany) 1 0
+48 222 084 884(Poland) 1 0
+34 911 516 472(Spain) 1 0
+41 445 868 786(Switzerland) 1 0
+90 216 550 3738(Turkey) 1 0
+81 334 342 729(Japan) 1 0
+82 262 073 260(South Korea) 1 0
+56 28 646 719(Chile) 1 0
+51 14 477 380(Peru) 1 0
Giesebrechtstraße 10, 10629 Berlin, Germany
Marinx Tower 7F, 1-9-11 Kaigan, Minato, Tokyo 105-0022 Japan

South Korea
322 Teheran-ro, Gangnam-gu, Hanshin Intervalley 24, West Bldg, Suite 1716, Seoul, Korea 135-918

Avda. Apoquindo 6410 of., 1404 Las Condes, Santiago de Chile, Chile

Av. Larco 101- Oficina 1002- A, (Centro Comercial Caracol), Miraflores, Lima, Peru

AuPairCare Complaints & Reviews

Aupaircare / aupair care

Sep 13, 2018

My wife and I have had similar experiences as many of you that have posted here. We have had AuPair Care for 13 months, and needless to say we have ended our relationship. We had 4 inexperienced and immature young women with only one of them even interested in bonding with our children...

Aupaircare / does not care about welfare of children

Sep 09, 2018

My husband brought over an AuPair from Brazil with this service. She has told my children she is their 2nd mommy and he has allowed it. The worst part is that he is now in a relationship with her. She stays overnights alone with my children, which is clearly stated is not allowed in the...

Au Pair Care / The Au Pair Scam

Sep 01, 2015

Our niece was placed in an Au Pair home in Portland Oregon under very false pretenses. She signed up for 4 normal children assuming they belonged to to host mother. Turned out there were actually 4 young children whom were all foster children and 2 had some mental problems. In addition to...

Au Pair Care / Poor service and ripping off money

Apr 20, 2015

Au Pair Care is the number one biggest fraud. The State Department needs to step in along with DYFS. APC is replacing Au Pairs, that are clearly endangering the welfare of children to unsuspecting families. I have had several Au Pairs that have clearly put my children in harms way. They have...

Au Pair Care / Au Pair Care- No screening & Not Healthy for Families

Apr 09, 2015

Au Pair Care does not screen their girls well. Our family struggled with finding the correct au pair and thus used the matching experts offered by the service to ensure we were assessing the candidates appropriately. The following 4 au pairs came through our home over the course of 16...

AuPair Care / Bad service


I'm now an aupair in the USA, and I went thru the aupair care agency because they told me how good they are and that you get support thru your whole year! Everything worked out well untill I actually started to have problems with the family, I tried to call the local area director, but...

Aupaircare / Bad Service


I am an aupair that want to extend for a year, my DS2019 was approved. Due to circumstances I decided to extend with a new family and preferably in the Greater Chicago area. According to my aupairroom advice I can do it and Aupaircare will do the best they can to place me in a specific...

Au Pair Care / imcompetent au pair


We hired an au pair through an agency. When the girl got here she was a disaster, didn't know how to change a diaper, etc. We called immediately to complain and hired other babysitters to train her, but found out quickly she wasn't going to be competent. We were told we had to...

Au Pair Care / Horrendous Business Practices


Let me start by stating that it is important to note that an au pair is NOT a nanny - I discovered this the hard way. Also, I will assume my experience is an anomaly. Unfortunately, I was sold a bag of goods by the local Philadelphia Director, who told me everything that I needed to hear...