Instacart

I placed an order at 2:30 with Aldi's. Delivery was set for 4:30 allowing me time to get super ready. I am a semi-invalid and I live solely on my SS income. We didn't have much food in the house the past week or two as I was waiting for my check to arrive. At 4:30 I am informed there is a delay the food would be delivered at 5:30. Then it was 6:30, then it was 7:30 then I was told it would be delivered the next day. They offered me a $10 discount on my $185.00 order. I canceled the order and we had some PB and Jelly sandwiches on stale bagels. This morning I arrange to have someone do some food shopping for me so first I check my bank balance. I see I was charged the $185. I called CS and spoke to a few people who I could not understand their accents at all. This was not an oriental or Latin accent or anything I had ever heard before. It was from Mars. Finally, I was told there was nothing they could do about it I had to wait 7 to 10 days for a refund. I feel bad for anyone that ever has to use this horrendous uncaring POS company!..

Ok so on 10/30/2022 I had an order but the store was closed so I reached out to chat I believe the agent name was angel so I get in to chat ask to remove order due to store closure. So i’m waiting.. Waiting 5 minutes go by and I get a response “what is it you need?” she asks I tell her the problem 5 more minutes go by I put a? Mark in chat….2 minutes go by I ask “is everything ok?” if you are bizzy can u just transfer me plz” I say. She says. Like two mins later “wait” I say nothing she gets back on and cancels order end chat all done.. So I give her 1star for the service I believe I got ok now i’m in cvs shopping a nother order as I’m on my last item in store about to scan it boom my cards are deactivated and my account is deactivated also no explanation no nothing no email nothing! Then I get a personal text on my phone number from that agent “it not ok I help you and you rate me bad” they texted now it’s been about two weeks no one will help me at all zero help… they shouldn’t give the agents the power to deactivate your account iv been doing this 3 years with a 4.5 star rating this is outrageous im being punished for giving my opinion this is not fair or ok bye any means idk what to do at this point

I ordered groceries at 12 pm today from a store that is only 1.5 miles from my place. I am sick and could not leave home but was heavily relying on this delivery service. After 3.5 hours they told me my shopper who was 80% done collecting my items had a 'technical difficulty' and could not complete my order. I called and insisted to speak to the supervisor who told me the VERY BEST They could do for me is give me 7$ back (my order was 135$) and ensure my order would arrive by 7pm (which was 2 hours after the allotted delivery time) -- even though they guarantee a refund or credit if your order is late. Unacceptable and extremely unprofessional, dishonest behavior... But that isnt the worst of it. At 6:45 pm I received a text that my order was cancelled. No explanation... no options for resolution... just nothing. After waiting 7 hours, talking to the supervisor, being promised my failed order would come at a certain time, it was just cancelled. When I tried to call and speak to the supervisor again, they wouldn't let me. So, they took my money and then performed zero service, wasted my entire day, and just didn't give a [censored] when I tried to voice how unacceptable this was. This is hands down the worst company I have ever ordered from. Please save your peace of mind and time and money and stay the F*** away from this company

A person in Tarzana Ca on Friar st at approx 9:00 pm on Wednesday 11/2/22 started walking on our property and a neighbor property photographing homes and entrance ways. She took pictures into our open garage door as I exited. It was a woman and I caught her on my property hiding behind my car in driveway as I was exiting my house. She ran onto the property next door and hid in that driveway to wait until I was gone. She then ran to her car and started taking photos very suspicious from her car of only our two houses.

It was a woman. I photographed her lic plate to report suspicious person scoping homes at night and taking pictures very suspicious.

the person rolled down the window rudely asked what I was doing and told her she has no right to enter properties taking pictures, she swore at me said she worked for instacart and drove off.

Her lic plate is: CA plate number 8czl188.

I am going to report this to the police. If this person works for you, I would advise letting me know. Nobody from your company should be taking pictures of properties and trespassing. She was not delivering.

Please contact me or will have to call police.

George Leviton

[protected]

I needed to speak to someone with authority because this person could not help me. I have written to 4 other people about this problem and they all gave me the same answer. I will put notes on this. Notes dont do any good. So I keep telling this Cyril to please give me someone higher up. He actually ended my conversation and left it. I made a referral over a month ago and they put her on hold because of too many shoppers. Yet my other friend didnt go through my referral at the same time and got her card right away. So my thought is they dont want to give me the money for the referral. I spoke to instacart, I have pictures of all the conversations that say her card should be on the way. its a month and no card. My number is [protected], please give me a call so that we can get her shopping. My referral is Diane E, My name is Ellen Roche and I am a shopper for years.

My wife placed an order, we used EBT and placed the order for over $100 from Publix including two subs and was assigned a shopper. The shopper had instacart send a message that an item, lettuce was out of stock and didn't give us enough time to respond. We received a message saying the order was on the way, the time for delivery came and passed with no order. My wife called customer service and they said the driver was lost, after talking to customer service for sometime was informed that the driver canceled the order with no contact letting us know. So because of his

lack of professionalism food was wasted and and instacart didn't seem to care.

I took out a membership for 1 year and my membership does not expire until March of next year. On Friday, October 21, 2022 I placed an order with Instacart and for no apparent reason, my order was cancelled and my account was locked. I received an email requesting a copy of my ID and a copy of my credit card on file; I sent this information to Instacart of Friday October 21, 2022. I was told that it would take 24 to 48 hours to investigate the issue and someone would contact me via email. I waited until Monday of the next week (October 24, 2022) and had no response from Instacart. I contacted them again on Monday, October 24, 2022 and was told the exact same thing; someone would get in touch with me within 24 to 48 hours. It is now Saturday, October 29, 2022 and I have not heard a word from Instacart. I asked for a refund for the months of December, January, February and March and I was not able to get a refund the months that I cannot use the service. This is scandalous; all I can say is "let the buyer beware", they are collecting money under false pretenses!

First, I wanted Sprouted grain English muffins and the system, only showed me Whole Grain so I, reluctantly, chose them and Original English Muffins is what I ended up with. It was a substitute for the substitute. I couldn't refuse to take them because the delivery driver rang the bell and left. I was upset but felt like there was nothing I could do. After some thought I got a refund online. I didn't realize that the Sprouted Grain ones were, not only, more expensive but the refund had nothing to do with the delivery fee and tip. Even though I got a refund (credit to my account). I still received a product that I didn't want and I had to pay. I have made plenty of orders and NEVER filed a complaint. I always thought that things would get better but nope. Now I'm here and wondering if I should trust Instacart ever again. I take responsibility for not complaining about the other orders but refuse to let this one go. I may not be a big customer but I HATE feeling like I am not a customer but a bother. I'm in a wheelchair and can't drive but Instacart has been more of a chore than a help.

My wife has been an Insta Cart member for a long time now. During this time, she has had to call and complain about wrong items being delivered, and go throught the process of getting a refund. Apparently, if you complain too much, they put you on a list and wont allow anymore refunds no matter if they deliver the wrong items. For instance, my would order gallon containers of water, and gallon containers of milk would come. It got soo bad that just about every delivery was wrong. Insta Cart corporate told my wife that they stand behind their decision to Black List her. We are considering calling the new agencies here in LA like CBS, who have a reporter who goes after these types of stories and confronts the companies.

I ordered a delivery. They charged my card and delivery was supposed to be estimated at 4:30. It’s now 8:48 My order is not here so their shopper stole almost $150 dollars from my account! And when trying to get resolution I received no help they just stated the shopper couldn’t be reached and we will have a manager call you. Still have not received a call and I’m still without my order. I have 25 people to feed tomorrow without the food I ordered

Customer service I received an email saying that I will no longer be allowed to return anything. The email says I have returned far too many things. What kind of customer service is that? It’s horrible! What am I supposed to do with rotten fruit or the wrong item or an item missing am I supposed to just smile and say “that’s OK“ we work hard for our money and we expect to get what we paid for. You may call me at [protected] or text me and I will call you back I think I at least should get a chance to explain the returns I have an explanation for all of them my most recent order had rotten graves that tasted like mold. I ordered four chores of Skippy reduced fat peanut butter and received three jars of Skippy reduced fat pita putter and one regular peanut butter. I don’t eat rotten grapes and I don’t eat regular peanut butter what am I supposed to do just keep it and eat it anyway? Seriously I really want to know the answer to that. Maybe the store or stores don’t have the best fruit. Even if I went shopping myself I would return the item. The peanut butter is not my mistake it’s the shoppers mistake. I am penalized for the stores mistake and the shoppers for sake correct? This is making me very very angry I need to speak with some one In charge ASAP

My name is Joseph Henson and I am complaining on how hard it is for me to get reactivated. I've talked to several of your virtual agents and your security and safety team and so far I cannot seem to get reactivated. I was constantly to go to my app and try to correct it from there. But if the account is deactivated how can anything be done. In order to correct the information in the account it has to be activated. I followed all the instructions and talked to your support team but it seems like no one understands the problem. All I am asking for is for someone to call me or at least give me some advice or help to get reactivated.

At Approximately 3:30pm, Pacific Time, a man, dark hair, glasses, about 5'4", 110lbs, speed into our adult care facility, parked in a tow zone, came inside without a mask, did not sign in, when I advised him he needed to wear a mask he dropped the delivery on the steps and walked out, flipping me off as he left. We do not want him back here again. He was rude, disrespectful and left the delivery where a resident could fall over it. The delivery was for a P. Sellers.

If he comes back again, he will be arrested for endangering our residents and staff.

Thank you for your time,

Shelley R.

Mallard Landing Assisted Living Facility

I order from instacart often. However the last few orders i made have been a wallet eater. shoppers will grab any item sometimes way over priced if your item wasnt available even if you ask please refund it if my replacement choice was also not available. These drivers will drive your cost up by check out by replacing items on their own instead of issuing a refund. I am a single person ordering for a single person. when you substitute with food thats for a family not only do you waste my money but also food that could of went to someone else instead of my trash can. They are driven by tip, not whats best for customer. the amount of items checked out is what makes them more money. I will go back to shipt after this. I kept messaging my shopper during her mistakes giving her chances to return items, she ignored all messages even when i asked to cancel. She still rung out items I begged her not to. that came out of my pocket. I also gave a 20 percent tip so its not as if i low blowed her, it was the max option in the selection. Its deceitful and the company clearly doesnt pay well if shoppers are all getting together and doing this and blaming the company for why the ignore customer requests. Im paying for a service the company isnt providing. Enough said.

My name is Renee Hester. I live at 7600 Nankin ct apt 1001 Westland Mi 48185. I have put in a grocery order at the store Aldi from instacart. I was to receive my order from Aldi grocery store between 1 and 2 p.m. When 2:30 rolled around, i still did not get my orde, I called instacart and they said that it was delivered. But the stupid person left it at someone elses address. So I asked to reorder they 2:30, they said that i would get it by 5:10 p.m. and they sent me a text and told me I would get it by seven, so I said that i want to cancell my order. And that i want a refund. They have the audacity to still take money from my account. Not only was i treated with badly, by the representative, I was treated badly with them for a long time. I feel that this should be investigated because there is no telling how many other times they did this to other people.

I filed two complaints Sems like Instacary doesn't want to give a [censored].

Two issues

1. The person delivering did not match the picture

2. they are skimming money from us customers.

3. I don't want these skim rates t from delivering again

4. A refund on the tree items that I was charged for but not delivered

5. Instacart may need their people regardless of what they steal from customers.

6. I will call my bank and put a freeze on the nearly $200 I spent

I am in Disney World and placed an order 9/27 about 5:00 p.m. for delivery by 7:00. I called Instacart as to where my order was and was told the driver tried contacting me as I need to sign for the wine which I knew. I never received a call or text. They canceled my order instead of bringing everything except the wine. I then spent almost an hour with a women who ended up getting a manager as Disney was shutting down the next 2 days and we have a baby and a 3 year old.

The manager was no help, she just said to re-order to next day which I did. Why be a manager if she/he can't make decisions. Next day order didn't come, I called Instacart again and was told it was coming. I called at 10:15 when it still wasn't here and was told it was coming on the 29th, 2 days after my order and she said there is nothing they can do about it. This is horrible customer service as now I have to try and find an uber driver who will take me to a close by grocery store as our baby and toddler need food and as I said Disney is shutting down.

All I get is, "we apologize". This did not help me at all and again why give my cell number if I am not contacted. Very disappointing and horrible customer service.

Elaine D.

I'm constantly having problems with my earnings and when I finally get to speak to a customer service rep they're very rude and unhelpful and hang up on us all the time I don't get anything resolved. I've been on hold for a little over 20 minutes now with a customer service rep that put me on hold and has never returned. I previously to this one I was hung up on by the other customer service rep which is named Ivan. The one I'm dealing with right now is name ranu. If this is how instacart runs their business I don't think that it will last very long in the business. You can't cheat people out of their earnings and think that it's okay. This isn't the first time this is constant. There's no telling how many other people have not realized that they're not getting paid correctly.

I ordered $200 of groceries from Aldi to be delivered by 3:30 on Sunday 09/18/22. I quickly replied to all replacements or refunded items. Then, I informed my shopper that the main street to get to my building is blocked off and provided her an alternate route. I then proceeded to message them 5 times because I saw she was driving in circles. I also provided my phone number to call her. She then cancelled the order.

My delivery driver was disconnected from me about 100 feet from my apartment as we were talking about how to find me. I told him I don't want to walk out to get my order. I used to have notes describing pretty specifically how to find me. They were not showing at this delivery for some reason but have used the same notes for a couple years. I was told if I cancel I would pay fifteen dollars if I didn't want to tell the driver a third time how to walk around my sidewalk to deliver at door. I was either hung up on or accidentally disconnected from the driver ealier and never got my delivery. I told the first rep how we stayed on the phone so I could explain how to turn around and walk 1oo feet. Whether he read the notes or they were showing or not, I explained how to get to me. I said I would pay the cancellation fee but realized how unfair that is. Not trying to complain about the delivery driver but the situation itself.