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Instacart

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1.1

Overall reputation rating based on reviews and complaints

Instacart earns a 1.1-star rating from 12 reviews and 462 complaints, indicating that most customers are dissatisfied with grocery delivery service.

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Instacart Complaints Page 24 of 24

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10:00 am UTC

Instacart I won't buy from this seller

The instacart.com offer products, which can be purchased in whole as well. I bought 10 milk packages, which cost me $ 25 with the shipment. Later I called the nearest shop and asked about their prices. Of course, they sell milk packages for smaller price than instacart.com. So I won’t buy from this seller. They overcharged customers for the same products as in shops. They simply make money on people and mislead them.

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,Robert
Eustis, US
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Nov 13, 2023 9:26 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Order for bourbon del.to ,4715 Kissimmee park rd. Sewing cloud fla. To Robert Saleda suppose to be dil. A 8:45 pm have not heard from anyone and no del. Was made please help

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Baranwal
IN
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Nov 05, 2023 8:21 am UTC

I ordered a product from this site a designer saree costing 2250 on 4 th October ,got confirmation ,many times and received on 30 th October finally ,but product is fake and not worthy.

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Roy Salter
Lowell, US
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Oct 11, 2023 2:26 pm UTC

they charged me for an account I never signed up for! There is no phone # for me to call to talk to someone. Who do i call?

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Elvan Kutuk
Miami, US
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Sep 03, 2023 7:18 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I am extremely disappointed by your refusal to process my refund request for the incorrect item I received in my order dated August 25th from ALDI. I ordered organic strawberries and received non-organic ones instead. It's only fair that I should not be charged for a mistake made by your shopper.

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Kanesha Fuller
Houston, US
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Sep 03, 2023 4:08 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

it is in the picture below

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Shannon9riffin
Rochester, US
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Aug 22, 2023 9:22 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

On August 13, 2023, I worked 2 and a half hours and earned $56. Then instacart deactivated my account and kept the funds. I’ve reached out to customer service via text because they don’t provide shoppers with a telephone line. They said to check my email but I didn’t receive an email. Now I have no gas ?‍♀️

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Wildeana Maddux
Lancaster, US
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Aug 07, 2023 1:45 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

. she threatened me more than 4 times and then took my picture without my permission. i threatened by her.

kroger plus card number was last four is3864 mastercard swiped was last four is 2876 date 7/31 time 7;49 am life was threatened

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rs1961
Richmond Hill, US
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Jul 25, 2023 5:20 am UTC

I was charged $99 for a nonexistent membership. I never agreed or signed up for a membership, but was charged anyway.

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Ellyelly
US
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Jul 05, 2023 12:32 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I am receiving continuous unresolved incorrect orders, which o am still charged for, and all my claims are unresolved and completely ignored time and time again. I am being charged for items I didn't order & incorrect items.

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Tracy Neely
Hammonton, US
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Apr 24, 2023 11:31 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Customer Service is lazy and unhelpful via chat or calling in.They provided me with two email addresses that are not monitored (shoppers@instacart.com and help@instacart.com) The company is pathetic and I hope they eventually shut down. The owner of the company is a billionaire so this comment I am making will not make a difference.

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