Indian Eagle
reviews and complaints

I felt cheated in rescheduling my tickets from *** to ***. The original ticket was opened due to pandemic. IndianEagle didnt pass on the airline benefit due to pandemic to the customer. As per the Air India notification dated December 8th, I was allowed to take one waiver on rescheduling my ticket as well as fair difference and could have rescheduled my tickets till December 31 and complete travel by December 31.However, IndianEagle executive forced me to book the tickets by October 30th and pay the fair difference as well. I trusted these people and paid the fair difference. However, later when I checked with Airlines, they said I wasn't expected to pay the fare difference as they (airline) provided the evidence that they didn't recieve the fare difference at all.Now, when I checked with these crooks, they said they will pay the benefit to airlines (but you never know when). Also when I am asking them to provide me the breakup of fare difference paid to the airline, they stopped responding.I would recommend to connect with airlines directly during this tough time rather than believing these people.They tend to provide you fake notifications to misguide you.

I have booked a ticket recently to *** from ***. It's a round trip. After 36 hours of my booking the price has dropped for the same flight that I've booked. Almost $350 less. I spoke with an agent assuming they will generously consider my price match request or some how help me. They said they can't cancel the ticket for free since its past 24 hours and Cancellation will be $425. I guess, I clearly mentioned that I am not cancelling, I wanted to rebook. They made me convinced that mistake is from my end. He offered me $35 refund (Eventually I got email saying to select Amazon gift card/paypal BUT when I click Amazon nothing has happened). At that Time agent told me that there is $69 that they pay to a third party and he is giving $35 refund from that, Normally anyone one will think like it's in the ticket cost already. When I check my bank account today there a charge of my ticket price + $69 extra for third party. Are you kidding me? Did you guys mentioned anything while booking? And how can we imagine there will be this fee? Like after I book something, you guys can charge what ever you want extra? How cheap it would be to run a website like this. I already travel in past by booking through this website. But this time it's utterly disappointed. Again If they call they will say same thing over and over like a recorded message, no matter how you put your words and concerns in front of them. if your booking says $$$ at the time of payment that should be it.

Taking advantage of Covid related cancellations, by charging their own "service" fees. Booked flight for my Family for their return trip between US to India. Due to Covid, flights got cancelled and Airlines ( Emirates) offered to rebook the flight with no rebooking fee and without any fare difference. When contacted IndianEagle for rebooking they asked for "service" fees per passenger and also were asking for Fare difference ( when there was no Fare difference as per direct communication with Emirates). After back and forth and providing them evidence of communication with Emirates ( re. no fare difference, no rebooking fee), the rebooked the flight but still charged what they call a "nominal service fee" ( This is in addition to service fee we already paid when booking the flight initially). When my rebooked flight got cancelled again I contacted them again to reschedule and they asked for service fee again, this time I refused to pay the fee and contacted Emirates directly to get the flight rescheduled. Unfortunately because of ongoing situation, rebooked flight ( rebooked 2ndtime) got cancelled again and this time instead of rebooking, I just wanted to cancel the flight and get refund as per Emirates policies for Covid related cancellations. Because of my poor experience with IndianEagle with cancellations, I contacted Emirates directly to provide the refund for cancelled flight, but Emirates is insisting I need to go through Travel Agent, so I had no choice but reluctantly contacted IndianEagle for flight cancellation but they are not responding to my request for providing refund for the cancelled flight.

Back in Feb 2020 I booked two separate tickets in Indian Eagle, one for me and one for my family. Air India has weird systems, it will not allow passenger to buy preferred seats or block free seats online. Once booked the only option is to call Air India customer care and block free *** should ask customer preference on seats while booking tickets and they should help with blocking seats, but this company will not help with seats, will not help with meal preference or anything.Customers who booked directly in Air India were able to participate in bidding for business class seats, even that is not possible while booking with Agents.I had to change dates on my tickets. Indian eagle charges hefty fees while same itinerary is available in their website for original purchase price. In the name of fare difference and change fees they took $400 per ticket.My family return ticket is cancelled by Air India in Sep, they gave an option to travel within 5 days, we were not comfortable, we wanted something in December, again we were charged fare difference, while doing so our *** layover increased. At this time I got frustrated and said cancel my tickets, they were asking for $75 per ticket to cancel, also not giving me the exact refund amount, so I had to pay the change fees and stick with Air India.Now when I reached out to them for a change in domestic flight they are telling stories like ticket is not within the same RBD.My advice, customers please avoid this agent, they will not help with anything. Air India, please ban this agent and help customers who already have tickets through this agent.I am happy *** is taking over Air India, I hope *** will address all issues in long run.

I have purchased the India travel ticket from Indian Eagle for the month of July from *** to ***. Due to COVID restrictions the flights got cancelled. I called Indian Eagle and cancelled my reservation. They have charged me $75 for the refund processing. I was advised via email that full refund has been processed and I should get my refund in 6 to 8 weeks. I have been contacting Indian Eagle from July as I have not seen my refund yet. I have been contacting them and trusted that they have processed my refund. They kept on saying that the airlines taking longer than expected time to process the refunds. Customer support team kept on saying the same story. I have contacted Airlines directly and they asked me to provide the Refund Application number. I have requested the same from Indian Eagle but they never provided the number and now they stopped responding to my emails and calls. I am really frustrated with this experience and hoping to get my refund as soon as possible. It has been 19 weeks and no signs of my refund. They also charged me an additional $75 for processing the refund. This is the first email I have received when they processed my full refund. When I called airlines they said they are processing full refunds due to COVID cancellations. *** IndianEagle.com Jul 8, 2020, 1:03 PM to me, Service Greetings From Indian Eagle! Thank you for choosing Indian eagle This is to let you know that you are eligible for full refund and If you are okay with full refund please reply back to the email. Please note that we have initiated your request for a refund by charging you USD 75.00 per traveller. This charge is unavoidable as this has to be paid for releasing the refund from the airlines. Also note that the extra charge / cash back amount that was refunded to you at the time of purchase will now be collected. Request you to please revert back to the email as soon as possible,So that we can go-ahead and process the full refund. Note: Please click on reply to all when you are replying to this email. Yours in service, *** Customer Care Team www.IndianEagle.com | *** Phone: *** | Fax: *** Supervisor: *** | *** | *** After the above I have contacted them many time and we had a multiple email conversations but no refund yet from July.

we (I and my husband) bought the American airlines(operated by ***) roundtrip tickets from *** to *** from this website named " Indian Eagle" travel agency, later when we were boarding a flight from ***, we were stopped at the security gate by the duty manager of *** stating we don't have citizenship to the country we are passing or flying to (due to covid), so we will not be allowed to board the flight. It was very shocking to us as we had all the proper documentation to fly to the USA which is a Passport / US visa valid till 2024 and Covid test results.So we called the travel agency and let them know the fact and asked them to initiate at least the refund on our behalf. We also requested an immediate refund from their company's fund so that we can arrange another ticket to fly to the USA for some urgent reason. They did talk to the duty manager and documented their interaction proof in an email and sent it to us. We (I and my husband) waited at the airport for 24 hrs so that we can get any help from this travel agency. We are senior citizens so it was very dangerous for us to wait at the airport due to covid and above it was too much mental stress but we were expecting some kind of help from this agency which eventually we didn't receive. We arranged a fund and came to the USA somehow via another carrier. Now we are asking the status of the refund from this agency and we are receiving all kinds of misleading answers. For example: " American airlines don't initiate a refund in this case, so we should forget our money " or Wait for 2 days and they will call and update us, but they never called us. We keep on calling the agency since 9 th Nov but till now we have received no satisfactory reply. sometimes they ask us to directly reach out to American airlines, we did call them and they responded as we bought a ticket from this agency so it is their responsibility to us a refund. My daughter called today to American airlines again and received the reply that out the ticket is in canceled status only they don't see any refund status and advised to reach out to this agency for an answer.But this agency is not helping us at all. we did explain to them the problems still they are not responding properly. We are helpless and seeking your help to our money refunded. Details: Indian Eagle Trip ID: *** American Airline: *** Name of the passengers: ***(Ticket number:***) ***(Ticket number:***) Round trip dates: 8 Nov 2020 - April 2nd

In Dec. 2019, I had purchased air tickets for a total 4 passengers to & from Newark, NJ / Ahmedabad India on Air India. All 4 passengers have had travel dates during the current COVID-19 EPIDEMIC (2 passengers were March / April & 2 others are upcoming in June). Since the beginning of the epidemic in mid March, like many countries globally, the government of India has banned & suspended all International arrivals / departures into or out of India. To this day, this travel ban remains in effect and is now extended at least thru June 30. Indian Eagle has refused to provided a full refund for the cancellation of bookings during these dates, even though the Gov't of India has a lock down of it's Int'l borders for ALL arrivals or departures. As a last resort, I as forced with no choice to cancel the 2 travel tickets that were in March & April and they held back the cancellation penalties of almost 40-50% of one ticket & about 30-35% cancellation on the 2nd ticket - I was only refunded the remaining difference. Now, I have 2 passengers who are booked for travel to India on June 17, which falls within the travel ban to India which is in effect until June 30. Once again, Indian Eagle is refusing to grant a FULL refund for cancellation. I have not cancelled these as of yet since there is still 2 weeks left before I am able to cancel. As you may know, once in April & again in May, the US Dept. of Transportation (Aviation Consumer Protection Division) has issued a mandate to all airlines requiring that they are required to offer a full refund without any cancellation fees to all booked passengers whose travel dates fall during a travel ban issued by that country. It clearly indicates that if the passenger is unable to take advantage of a date change option being offered, we have the right to request a full refund with zero penalty as this is a result of the Coronavirus epidemic. Indian Eagle is once again rejecting my right to receive a full refund for the upcoming bookings this month, even though there is a travel ban and restriction of all flights within the Indian air space. They continue to claim that they do not control the decision of whether or not to charge the cancellation penalties and that this is governed by the actual airline (Air India). They are advising that cancellation penalty is governed by the airlines, not the ticket issuer. Note, in March, I have also filed a written complaint with the earlier mentioned US DOT consumer protection agency. The details of that case are : Case No. *** & the contact person there is *** (***). I have already paid 2 very high cancellation penalties for the 2 bookings which were in March / April. At this time, the 2 bookings scheduled for this month June 17 has a grand total fare of $2663 and the cancellation penalty that would be assessed if I cancel is $953 for the 2 passengers combined. IT is against US federal law for any airline or travel agency to withhold these penalties as this is a direct result of the COVID-19 epidemic. The destination country (India) has banned all flight arrivals / departures into and out that country. I am requesting your assistance as this travel agent is not complying, giving me a difficult time since March, and continue to refuse and reject my requests to not only return the large cancellation penalties for the 2 earlier bookings, but also refusing for the 2 tickets scheduled this month. I can be reached at *** and *** - One of the managers at the Indian Eagle customer service center is the name : *** (***) with whom I have communicated frequent times. I looked forward to your assistance promptly. Thank you.