Indian Eagle

I have purchased the India travel ticket from Indian Eagle for the month of July. Due to COVID restrictions the flights got cancelled. I called Indian Eagle and cancelled my reservation. They have charged me $75 for the refund processing. I was advised via email that full refund has been processed and I should get my refund in 6 to 8 weeks. I have been contacting Indian Eagle from July as I have not seen my refund yet. I have been contacting them and trusted that they have processed my refund. They kept on saying that the airlines taking longer than expected time to process the refunds. Customer support team kept on saying the same story. I have contacted Airlines directly and they asked me to provide the Refund Application number. I have requested the same from Indian Eagle but they never provided the number and now they stopped responding to my emails and calls. I am really frustrated with this experience and hoping to get my refund as soon as possible. It has been 19 weeks and no signs of my refund. They also charged me an additional $75 for processing the refund. This is the first email I have received when they processed my full refund. When I called airlines they said they are processing full refunds due to COVID cancellations. An email from Indian Eagle confirmed I was eligible for a full refund and noted a USD 75.00 charge per traveller for processing. It mentioned that any extra charge or cash back given at the time of purchase would be collected. They requested a prompt reply to proceed with the refund. After this, I have contacted them multiple times and had several email conversations, but I have not received any refund since July.

we (I and my husband) bought the American airlines roundtrip tickets from a travel website named "Indian Eagle", but faced issues when boarding. At the security gate, we were stopped due to citizenship concerns related to COVID-19 travel restrictions, despite having all necessary documents to fly to the USA. We contacted the agency for a refund and an immediate advance to book another flight. They communicated with the duty manager and sent us an email as proof. After waiting at the airport for 24 hours without assistance, we managed to fly to the USA with another airline. Now, we're struggling to get a clear answer on our refund status from the agency, receiving only misleading responses. We've been told American airlines won't refund, to wait for updates that never come, and to contact the airline directly. American airlines informed us the ticket is canceled but no refund is processed, and advised us to consult the agency. Despite explaining our situation, the agency remains unresponsive. We are seeking help to get our money refunded. Details: Indian Eagle Trip ID, American Airline, names of the passengers, and round trip dates: 8 Nov 2020 - April 2nd.

In Dec. 2019, I had purchased air tickets for a total 4 passengers to & from Newark, NJ / Ahmedabad India on Air India. All 4 passengers have had travel dates during the current COVID-19 EPIDEMIC (2 passengers were March / April & 2 others are upcoming in June). Since the beginning of the epidemic in mid March, like many countries globally, the government of India has banned & suspended all International arrivals / departures into or out of India. To this day, this travel ban remains in effect and is now extended at least thru June 30. Indian Eagle has refused to provided a full refund for the cancellation of bookings during these dates, even though the Gov't of India has a lock down of it's Int'l borders for ALL arrivals or departures. As a last resort, I as forced with no choice to cancel the 2 travel tickets that were in March & April and they held back the cancellation penalties of almost 40-50% of one ticket & about 30-35% cancellation on the 2nd ticket - I was only refunded the remaining difference. Now, I have 2 passengers who are booked for travel to India on June 17, which falls within the travel ban to India which is in effect until June 30. Once again, Indian Eagle is refusing to grant a FULL refund for cancellation. I have not cancelled these as of yet since there is still 2 weeks left before I am able to cancel. As you may know, once in April & again in May, the US Dept. of Transportation (Aviation Consumer Protection Division) has issued a mandate to all airlines requiring that they are required to offer a full refund without any cancellation fees to all booked passengers whose travel dates fall during a travel ban issued by that country. It clearly indicates that if the passenger is unable to take advantage of a date change option being offered, we have the right to request a full refund with zero penalty as this is a result of the Coronavirus epidemic. Indian Eagle is once again rejecting my right to receive a full refund for the upcoming bookings this month, even though there is a travel ban and restriction of all flights within the Indian air space. They continue to claim that they do not control the decision of whether or not to charge the cancellation penalties and that this is governed by the actual airline (Air India). They are advising that cancellation penalty is governed by the airlines, not the ticket issuer. Note, in March, I have also filed a written complaint with the earlier mentioned US DOT consumer protection agency. The details of that case are : Case No. *** & the contact person there is *** (***). I have already paid 2 very high cancellation penalties for the 2 bookings which were in March / April. At this time, the 2 bookings scheduled for this month June 17 has a grand total fare of $2663 and the cancellation penalty that would be assessed if I cancel is $953 for the 2 passengers combined. IT is against US federal law for any airline or travel agency to withhold these penalties as this is a direct result of the COVID-19 epidemic. The destination country (India) has banned all flight arrivals / departures into and out that country. I am requesting your assistance as this travel agent is not complying, giving me a difficult time since March, and continue to refuse and reject my requests to not only return the large cancellation penalties for the 2 earlier bookings, but also refusing for the 2 tickets scheduled this month. I can be reached at *** and *** - One of the managers at the Indian Eagle customer service center is the name : *** (***) with whom I have communicated frequent times. I looked forward to your assistance promptly. Thank you.