CB Smoking and Tobacco Imperial Tobacco Australia White ox superior dark blend

Imperial Tobacco Australia review: White ox superior dark blend

Cindy Craig of AU

Jun 18, 2020 11:25 am EDT

Verified customer

Resolved

Replied

i have been buying your product for over 2 years now and it has always been a high quality product until recently.

About 2 months ago i have noticed the quality in this product change dramatically. It is ever so slightly lighter in color but my biggest complaint is in the flavor and after taste but most importantly the strength of the tabacco.

It is no longer the Superior Dark Blend that i know and love and therefore no longer enjoy the product as i once did. I want it to be as it was and as i believe it should be.

I would appreciate it if someone could please get back to me regarding my concerns.

Regerds

Cindy Craig

Imperial Tobacco Australia response

Jun 18, 2020 7:23 pm EDT

Imperial Tobacco Australia customer support contacts

Phone numbers

1800 677 953

Address

121 Winterstoke Road, Bristol, BS32LL, AU

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At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre on 1800 677 953 to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.