CB Smoking and Tobacco Imperial Tobacco Australia Tobacco

Imperial Tobacco Australia review: Tobacco

Csm420 of AU

Jul 16, 2020 11:11 pm EDT

Resolved

Replied

Champion 2x 25 g packets both full of big pieces of bark making both packets unsmokeable this is simply not good enough .. for not only one packet but 2 I'm terribly displeased with the product and can't believe it could have left the factory and packaged to be sold in this condition... please wanting a refund or replacement of both packets and resolved immediately or I'm going to be pursuing it through an ombudsman.. . E mail [protected]@gmail.com.. re results of this complaints.. cs musgrove..

Imperial Tobacco Australia response

Jul 16, 2020 11:18 pm EDT

Imperial Tobacco Australia customer support contacts

Phone numbers

1800 677 953

Address

121 Winterstoke Road, Bristol, BS32LL, AU

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At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre on 1800 677 953 to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.