The complaint has been investigated and
resolved to the customer's satisfaction
Imperial Tobacco Australiahorizon menthol 25g ryo

H Jun 22, 2019

Iv just purchased a pouch of Horizon menthol 25g ryo and it is waaaay mintyer than any other time. I buy 2-3 packs a week. Its like its had double flavour added. Its really awful. Its almost sickening. I wont be smoking the rest of the pack. This unfortunatly is not the first pack that is awfully minty. Im considering changing soon as its a hit and miss if its smokable or not

horizon menthol 25g ryo
horizon menthol 25g ryo


The complaint has been investigated and resolved to the customer's satisfaction.

  • Imperial Tobacco Australia's response · Jun 23, 2019

    At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre on [protected] to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.

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