CB Smoking and Tobacco Imperial Tobacco Australia Horizon blue 25g pouch of tobacco

Imperial Tobacco Australia review: Horizon blue 25g pouch of tobacco

Ms C Forrest of US

Apr 07, 2020 5:52 pm EDT

Resolved

Replied

A 7cm piece of bark was found in my pouch. I have attached photos of this.

Todays date: 8 April 2020

I would like you to be aware of the issue with this batch as this is a rather large chunk and i had similar smaller chunks in my previous pouch.

It concerns me that we are paying for a specific weight of tobacco and not receiving this weight from your company due to these additions.

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Imperial Tobacco Australia response

Apr 07, 2020 8:32 pm EDT

Imperial Tobacco Australia customer support contacts

Phone numbers

1800 677 953

Address

121 Winterstoke Road, Bristol, BS32LL, AU

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At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre on 1800 677 953 to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.