IKEAdelivery

D
This review was posted by
a verified customer
Verified customer

I bought 11 items on 6/16/17 and scheduled a delivery the next day. No one came and I was informed to reschedule. Rescheduled to 6/23 but got call asked me to contact IKEA because of some "discrepancy". I went to the store and rescheduled the next day but still no show. I called XPO twice. Interestingly, they told me delivery got delayed in the first call and they told me they didnt even have the merchandise in the second call! I went to store again and IKEA staff told me they could reload items from the store and reschedule for the next day. So I waited and waited. Nothing happened. I called both parties and both told me my order is rescheduled to be delivered the next day without even asking my availability? I called customer serv. ending up with order cancellation. The reason I got from him was even more ridiculous, holiday season?? I can tell the customer serv. is happy because order cancellation is the easiest solution for him. They do this on purpose.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.