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IKEAcannot contact customer service do not accept calls

1
S Jul 27, 2019 Review updated:

I received a songesand wardrobe this morning and the right hand panel is damaged nearly broken into two pieces. Despite numerous attempts to contact customer service the phone lines are not taking calls due to heavy volume. I then tried to email ikea but the form makes no sense for me to explain the problem. Where do I go from here? This is really frustrating to have parts lying about the house waiting for assembly because of your delivery companies negligence. I am very upset with ikea who cannot package a flat piece of furniture without damage.
Malcolm

Responses

  • Sc
    Scr3wEm Aug 12, 2019

    On 8/12/19 they're still not answering at 888-888-4532. I submitted my complaint to bbb.com and contacted my bank to refute the transaction on my credit card. IKEA owes me a full refund after 2 failed delivery attempts: damaged item the first time, no item on the truck the 2nd time. Unbelieveably bad logistics and communications,

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