The complaint has been investigated and
resolved to the customer's satisfactionResolved IHOP — cleanliness of restaurant
resolved to the customer's satisfaction
I was at the IHOP on 31st and Cicero in Chicago, IL. Everything was fine at first other than it being cold inside. We got our food... which was mediocre. My scrambled eggs looked more like an egg pancake. And the pancakes were hot when they got to the table, but because it was so cold in the restaurant they became cold within seconds. The worst part was when I was halfway done with my meal. I hear this horrible sound... ripping and sawing. Then I realize they are right beside me pulling up the old carpet from the floor. The sawing noise sounded as if it were coming from the kitchen. I was totally disgusted. When I left the floor was littered with scraps and particles from the carpet that was pulled up. No on that worked there seemed to care... they just walked around it and kept going. TOTALLY UNACCEPTABLE.