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67 complaints
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ADVERTISIMENT
S
10:54 am EDT
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Idea Cellular - automatic balance deduction for value added service

Sir
I have been using idea service for last three years and felt no major problem regarding its service.Earlier i faced same problem but resolved.But just now It makes me sleepless night by getting same problem.Idea cellular activated value added service automatically on my cell no 9889187549 without my consent and deducted Rs 30 on dated 11 march 2010.When i contacted customer care they simply say i can't refund your money since this order is made by you but i had made neither call nor got call from them then how this has been activated on my mobile. I just want my money back Rs 30 which has been deducted.

I am waiting for your quickest response.

Thanking you

Sujit kumar
Mob No. 9889187549

E mail: [email protected]

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1:16 am EST
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Idea Cellular - No Network in Thane

I have Idea postpaid connection form 2007. I register my card at Pune. Know I am in Thane form last 1 month. My complaint is: From 27/02/2010 I not am getting the Network on my cell phone. Instead of this I put the MTNL card on same handset, its working fine. I went to the dealer at Mulund Station area name-Kush Telecom to pay my bill 1200/- and asking him of my complaint logon. He refuse to take my complaint because of my card belongs to Pune. He suggests me to go Pune for this regards. I have login my complaint on Idea cellular ltd. web side 5 times all time they closed my complaint without any solution.

I am fed up with this Idea Company, please do the needful
My Cell no. 9922046007 (Idea)
Sim No. 8991220400000882862

Regards,
Sunil Tate
9869722797

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12:11 pm EST
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Idea Cellular - harrassed and misguided by idea cellular customer care executives

I am writing this complaint against idea cellular.On 26 th january masti fundoo pack was activated on my phone.i did not activate it.I messaged idea customer to get it deactivated, but no action was taken.one week later again money from my account was deducted on lieu of masti fundoo pack.This time i called up customer service and they told me that the service will be deactivated within 11 hours and also gave me a complaint number.i waited for 11 hours, all in vain, and then next day i again called up and they again gave me a new complaint number.i have been repeating this procedure for the last 10-15 days now.i have approximately 7-8 complaint numbers but no action has been taken as of now.i also personally visited idea customer care at adchini(new delhi) there also i was issued a complaint number.
now every week my balance is cut but no action is taken by the employees.when ever i talk to them they say that sorry mam our system is slow..i would like to know.excuse me...is this my fault.
please help me out..changing the number wont be very easy for me..please take some action.I am totally pissed off..
anushri.

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2 comments
A
Jul 13, 2017 7:42 am EDT

I was misguided by agaun and again by Idea Executives
(Jhanvi +[protected]) about Plan.

They said me

399+Tax

Unlimited Calls incoming and Out going
Even in Roaming (both)
35 GB (4G internet)
3000 SMS
Plan for lifetime

After portability

Plan will be 349+Tax
No sms
No outgoing roaming free.

There are three Executives

Jahnvi +[protected]
Call Executive

Sahid +[protected]
Superviser

Jitendra Mali +[protected]
Support Manager

Please do something needful.

Amit Parikh
[protected]
Pyramid Education

A
Nov 29, 2010 3:58 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Bear with them till January thats is if you want to stick to same number, and use their MNP IDEA to migrate to different provider...
At Idea cellular Hyderabad bunch of slacks working in customer service. They have no information whatsoever...
You want to deactivate the service, i wanted GPRS activated still waiting its been about 3 days ... so i can imagine what a pain it must be for them to deactivate the service...
Cheers

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ADVERTISIMENT
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8:01 am EST
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Idea Cellular - Harassement by IDEA

Date: 19.02.2010
Place: IIT Bombay, Powai
Dear Sir/Madam

I came to mumbai and thought of availing IDEA mobile services. I just heard that they have good customer care services. I bought a prepaid card on 4th or 5th of jan 2010 and soon realized that my thinking was wrong. Within one and half month of stay in mumbai tells me that IDEA cannt be a good customer care service provider and the reasons and experience i wanted you to look at for improvement

This is my 2nd worst experience with IDEA service and customer care services. Services to my mobile no. 8108599878 is been hold for 2nd time. I was told by customer care every time that after submitting the documents to nearest idea showroom/gallary your services will be active within in 4 hrs and it took 2 days for activate my services even with the lot of follows with customer care people.
This time since 16.02.10 afternoon my mobile services is kept on hold and reason is that documents verification not done. I didnot understand, when i resubmitted the documents on 08.01.2010, why the question of verification arises after ~1 and half month. Anyway then i realize that is what IDEA is!
I resubmitted all the necessary photocopy of the documents namely, driving licence, passport, college ID card, PAN card on 17.02.2010 at 4pm at Samvene Telecommunication in andheri. Customer care told me that services will be reactivated within next 4 hrs, but it didnt happened. Then I called to customer care and the new story arises that this card is registered with some other name. When i confirmed earlier it was in my name now what happened suddenly that change my name. And after that I talk several times to customer care executives like Vanita, Sandip, Chetan, Nilam and so many. Every time i got the different answers that your services will be active in next 2 hrs or 4 hrs. Each time they took a request and says the request no. will be message to my mobile, i also convey them that i am not receiveing the message but nobody cares for it. Then i started writing the no. couple of request nos are 1131328156 (dated 18.02 at 1.30pm by vanita where i was informed that in next 2 hrs services will be active);then at 5pm i was told by chetan that in next 2 hrs you will receive a call and your services will be activated (I realized the poor nework of IDEA after coming to mumbai. I dont get a nework in IIT BOmbay hostels so i thought of being in the network and walk out to the place where i can attend the call. i waited for ~3 hrs but no call came.); then at ~8.30pm i again called to CC and one more request has been taken up by sandip 1163886576 saying that this time whether you receive a call or not your services will be activated in next 2 hrs.
Now i dont know what is mean by 2 hrs to the IDEA customer care centres, I will be happy if you could tell me that?
The next day 19.02.2010 again i talked to CCE (customer care executive) yogita and su
pervisor nilam and i got the another commitment that your no. will be reactivated in next 24 hrs.
In the today’s hightech world what is this going on. Why the reactivation should take this much time, then i realized if i am getting different answer all the time there is no customer care only customer harassment is going on.
1. There is no synchonization among the customer care and the people sitting in idea showroom/gallary.
2. Defination of services activation time vary from executive to executive some says 8hrs and some says 24hrs and then there is condition apply to it like working hrs non holiday hrs etc etc.
3. I think customer care centre of IDEA is not for the care it is for harassing the customer who avails their services.
4.When i reach to idea showroom/gallary i found that there are many people with the same complaints, the problem is that IDEA will make you live with service problem.
5.I am investor in IDEA company also now i understand the reason why its share is not increasing.
I must say IDEA has change my view about IDEA.

Hence i decided not to the part of customer of such pthatic service provider who harrase the customers and troubles.
I kindly request you to disconnect my no and please return the documents submitted and balance money in my account (Rs 39.01) by DD in the name of Atul Wankhade at the following address
Atul Wankhade
H8 Room no. 29,
IIT Bombay,
Powai, Mumbai-400076

I dont know how IDEA will reimburse for the my time taken, troubles given, harassment done and mentle stress given to me. And even for the expenses of travelling to the idea gallary. Though i am not expecting it from a service provider like IDEA, i will be happy if i will be informed about this.

regards
your harassed customer
Atul G. Wankhade
8108599878

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Update by Atul Wankhade
Feb 20, 2010 8:02 am EST

Date:20.02.10
19 hrs,
IIT Bombay, Powai,
Mumbai

Dear sir/Madam

Thank you for your late response.
For your information my incoming services is only activated not the outgoing. Still i am not able to make a outgoing calls and it says that your services is kept on hold.
I talked again to the CC (customare care executives and their so called superiors) yesterday again but everbody only promises of reactivating services in 2 hrs 4 hrs and 24 hrs like that. Today also i talked to CC Kausar and she said you activation is completed and outgoing called will be activated by 12 noon of 20.02.10 or maximum by 18 hrs of 20.02.10.

Whenever i asked CC to transfer to superior they kept the call for hold for ~30min (it happens so many times and then disconnect it). I really felt shameful for such a behaviour from CC so called proffessional. The Next moment you try calling and then you will hear the recorded message that all CC are busy. But is it a coincidence that when we call from other no. all the CC are free and you can connect in a min. I dont think it is a coincidence, it is a adjustment made by CC who keep your no. in particular list so whenever you try CC you will get the same message.
I also dont understand why all the CC were busy for 30min. And each time i try to talk to CC every time they insist for a fresh request, aren't IDEA increasing the burocracy and not trying to solve the problem instead. When i said i submitted the document to IDEA gallary and have the acknowledgement then it is their duty to submit or make sure that it should reach to HO or whereever then why i was asked each time the same. I think it would have a better option if IDEA should start asking people to visit their HO for the verification and submission of documents/proofs etc which will be less troublesome and harrasing.
Since I took the IDEA card most of the time I am using my mobile batteries just requesting to the CC, isn’t it serious problem with the IDEA services. Only advertising doesn’t help you have to provide services also.
Who should be responsible IDEA gallary people who are anyway employee of IDEA or a customer who made a mistake by choosing IDEA as a service provider.
Are we really heading towards progress or heading towards a older system of paperwork and timecosuming processes which used to take days and months together to activate the phone lines.( like BSNL used to have earlier I think their services are far better after experiencing IDEA’s service).

One thing i would like to convey to is that I am sure that i will by mistake advice any of my friends or realtives now onwards to choose IDEA as a option for the mobile service provider. I know t will not make difference to your balance sheet but at least i will be able to show a true picture of IDEA infront of the society.

SO again i am requesting( because that is what a customer can do)you to please return my money as per my earlier mail.
Kindly give me the fax no and email ids of the higher authorities to whom also i should show the true picture of their organization.

regards
your harassed customer
atul gopalrao wankhade
[protected] (services kept on hold)

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1 comment
A
Mar 16, 2010 9:59 am EDT

Kindly stop idea customer care messages and calls immediately on the following numbers.Its driving me mad!
[protected], [protected]

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7:08 am EST
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Idea Cellular - MENTAL TORTURE

Am writing this mail in full mental agony.I have got a call customer care no 9911458324, that my number has been short listed for an amazing offer that on a monthly rental of 299 rupees i will get free net access for night and 50 paise for localcall . I told them that i already have a good plan of vodafone but they motivated me. After that they came up to my place and told me to give my I cardi gave them my voter id as proof and 500 rs chq, chq no 475534 of hdfc of 8 dec which too got cleared. The executive told me that only I card will do and thus they took my money and gave me a receipt by the service provider name " ITBL TELECOM PVT LTD B 70 NARAINA PHASE 2 ".
TEL NO 45567888 AND 41538271, , RECIEPT NO 33870 COLLECTED BY TIWARI CONT NO 9560304005. NUMBER ALLOCATED TO ME IS 9990068700

The CUSTOMER CARE told me that the post paid connection will be activated today only because the scheme is valid for today only. AND THEN THE MENTAL HARASSMENT OF THESE PEOPLE STARTED.One EXECUTIVE called me that the number will be activated within few hours and the next movement they would again call me that it would be activated tomoroo, then abrar, another executive would call me and say that he will help me but he doesn't and when i call him for the same, he would disconnect my call, Another executive and tell me that my number cannot be activated because my verification is negative but i told them it is not possible as no one has visited my address they requested me to wait for two days and reverification will be done but today yet no one has visited my address nor any one recieving my call in ITBL.even when i told them that i would complain against them, they told me it hardly makes any difference to them because they will leave the job, if i do so!is this your customer care or customer torture? and another (seema) would call and say I would be charged 1.30 rupees/minute.I hope you can imagine the amount of trauma one goes through by all this!i wept and cried and requested the executives to help me out but they told they can only help by refunding and that too, they wont come, I have to go to their office to get the money? Where is the justice? Why would I get the money back after 10 days, what about the time, efforts and emotions that I went through?who will compensate for it?i dint go to my work for three days because of the mental torture and because I cud not call my parents due to your fault?who will compensate for that?

Sir, in deep mental torture, i called them, but they cut my calls, .I had only 500 in my pocket which i gave to them, i requested them many times to activate my number so that i could call up my parents in punjab since they cannot call me due to curfew in the area since many days). They didn't accept my request and did nothing to help me out, even after i sent the message to all of the executives of the company requesting them personally. With the result i haven't talked to my family since three days, which has added to my mental trauma!IS THIS THE IDEA, WHICH CHANGES LIVES?

RAHUL SOOD
9899094147
9899011075

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1 comment
A
Dec 14, 2009 7:22 am EST

hi i em admira from albany in my telephon ricevute 1 message from number +[protected].said...congratulation your mobile has won 250.000 paunds nokia uk promo. my email is [email protected] or mu cel.+355o693621139 thenk you

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5:35 am EST
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Purchased a new idea connection with number: 9911196771 but it has not been activated since last 5 days after the purchase of the connection. Purchased connection from IDEA Authorized dealer ITBL Telecom Pvt. Ltd. They took 500rs cash payment even after my insisting on payment by cheque. Now their executive is not picking the call. Luckily I was able to...

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T
1:30 pm EST
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Idea Cellular - Exorbitant SMS

Hello,

I am a pre-paid mobile customer in India, my carrier is IDEA mobile. Like ABachchan says, "What an idea !".

Now, this is my complaint:

Whenever I recharge, I get a message from 3893 saying that my recharge was successful and I have (zzz) Rs. in
balance. This is an SMS & is always stored in the handset. If I want to delete it, I can, but normally no prepaid customer will do that. In my case, I want to know how much I am paying in a month. I know people
who have simlar raw accounting. So, the message in in the IN-BOX of the handset.

If I ever touch this message, by replying it by mistake or not, IDEA is charging me 5.00 Rs. for that. If you
are a pre-paid customer try this, - just pick the message from idea's 3893 and hit reply. In no time you
will realize that you are 5.00 Rs. short of your previous balance.

And, for the Heavens sake IDEA tell you frankly by a message, "You are not authorized to use this system", once you did the aforesaid.

What is this ? Is Mr.Birla is so much thirsty of money ? Or is it justthe head of IDEA mobile ? (I dont know who he is)

There were only Tatas, Birlas, Sarabhais and the Mahindars in the 80s. We Indians still treat these business houses with respect because they can boast a tradition. They were the 1-4 in India until it was the 90s.

I believe that no Birla (or any of the aforesaid businesses) wants to extort money from a customer. But the
mobile phone division, which in IDEA, They are doing exactly that.

How come if a subscriber just happen to reply 3893, he is charged 5.00 Rs? No one intentionally do it, yet
there are chances that, some day, someone will reply to one of those 3893 SMS accidentally. It just occurred to me an hour back.

I want this 5.00 Rs charging to be eliminated, just if someone like me accidentally press "reply" to message,
and realize that they were charged 5.00 Rs. for that SMS.

Thomas Joseph

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2:14 am EDT
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Idea Cellular - service bard

my idea no.9922738589 service is bard . i submitted the document in MY IDEA showroom.my alternet no.9420126100 call me

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1 comment
S
Dec 15, 2009 9:08 am EST

Mr, Nimush Vasishta V. URGENT
UP(W) Idea Cellular LTD.
Sir,
My idea mobile ph. No. [protected]
Name Gaurav Kumar
Address A-1285. IDPL, Virbhadra(Rishikesh),
District- Dehradoon, (Uttrakhand)
I bought your co. sim on dated 22-oct-2009.
Yours co. deducted Rs. 30/= on dtd 28-oct-09
Again deduction made Rs. 30/= on dtd 28-nov-09
I inquired regarding deduction on 29-nov-09. Your customer care told me that your RASIPHAL activated on 28-oct-09.
I am saying that I had not order for activate this. Your officer asked me that why you are inquired after one month. Sir I told him that I had not received any RASIPHAL from 22-Oct to till now& I had not checked my balance. So how can I know about deduction. After these conversations your officer gives me time 2-dec-09 to resolve this matter. On 30-dec-09 I strange to see this 1st time your co. sent me RASIPHAL related to LEO. When this LEO is not belongs neither me nor my family member. Ones more thing I talked only to your customer 12345 & one more toll free no given by your officer during dtd 29-nov-09 to 2-12-09 but your co. deducted once again about Rs. 9 to 10 .Why icant under stand. In spite of this your co. closed service 12345 on my mobile phone instead of resolving this problem.
Sir you can check when if this was activate, why your co. not send RASHIPHAL from 28-oct-09 onwards.
So return me back this amount Rs. 70/= to my a/c & provide me customer care service 12345 to my ph [protected] earliest on top priority basis

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8:46 am EDT
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Idea Cellular - cheating by idea call centre advt call

During M/o May/June a call was received from idea call centre regarding description of value voucher plan.During conversation the lady from idea on other end use to ask me Mr.kulwant are you listening to me?, this thing happend 4 to 5 times during the call and I use to say yes.After some time the lady on the other end congratulated me for opting the value voucher plan and disconnected the telephone.I quickly understood that I have been cheated by asking the question Mr.kulwant are you listening to me ?4 to 5 times continuosly.My answer "yes" has been recorded by your recording system as a proof of my agree for the plan.Yesterday my friend suggested me to make a complaint on website.I have already complained 4 times to customer care and in respond the lady from idea told me that they have a record of my sound of my agree and I can go to consumer court for further clarifications.I have received the mobile from my company and I have to use it only for incoming.I don't need any rubbish value voucher plan as you can check my record of topups since the mobile has been issued to me.I have used Rs.200 only in 2 years.

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3 comments
A
Oct 01, 2013 8:46 am EDT

Dear Idea Team,

I'm very sad with your cheap service. Now i need to tell you the whole Ramayana. I have made the payment

of 352/- on 30 Sept, 2013. The services of my no. was barred. The idea is not activating my services

after making the payment. Now they are saying that i need to make the payment in advance of my current

bill and the due date it on 16 Oct, 2013 for this bill. They are not activating my service.

They have really very bad service. Even i got a call from the idea regarding the bill with the abusing

language from [protected]. They have very bad service.

L
Nov 29, 2009 10:39 pm EST

Idea is a BIG SCAM company, They charged me unauthorised charges of above rs 500 few months ago saying that I have subscribed to their gprs service which I clearly didn't & when I spoke with the customer service they repeteadly kept on telling me that you had subscribed to it is not refundable. I make myself to forget the charge & now again a few days back they charged me again rs 50 saying that I have sent STD messages & It made me mad. Why on the earth I will spend 50 rs for sending messages instead of calling. when I contacted them then they were rude & told me that you have sent it & we will not refund a penny & when I asked them the numbers on which the messages has been sent, They start giving me run around. I am 100% sure that they are cheap ###ing BS scammers with a bamboo in their ### & jumping all day hungry for people's money, They have scammed thousands. this company should be shut down & owners should be put behind the bars. MOTHER###ERS, Randi ke beej saale.

V
Nov 02, 2009 8:57 am EST

i VVSSL Narayana Rao the user of your idea connection Number [protected] last 3 to 4 yrs, now u have recently activated my GPRS, which is not required me. I have not requested u to activate GPRS service and u have also deduct Rs 20/- on 01 Nov 2009. u r request to stop my GPRS Service now and credit Rs 20 to my account as soon as possible.

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1:51 am EDT
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I was using Idea netsetter since Jan 2009 and because of idiotic (crawling) browsing speed I intimated them and stopped using that service. Now I got bill amount of 1589 (My actual bill is 1100 only) and also legal notice regarding that. How can I get myself come out of that. NOTE : My bill was used to sent to my actual adress with door number and legal...

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A
9:04 am EDT
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Idea Cellular - NO CLOSED WITHOUT REQUEST

NO IS NOT WORKED IN MANY TIMES
MY IDEA HARYANA PREPAID NO IS 9992237099 IS MY NAMED AMAN GUPTA S/O SH. DHARAM PAL GUPTA.MY NO IS NOT WORKED IN SOME DAYS.I USE THIS NO REGULARLY. BUT IN SOME DAYS NO IS NOT WORKED I PURCHASED THIS NO. IN 2017 BUT I NOT FACED ANY PROBLEM BUT IN THIS TIMES I FACE3D MANY PROBLEM MY DEL NO OLD SO THIS NO IN MANY PERSON I NOT CONTACT ANY PERSON SO DEAR SIR/MADAM PLEASE SOLVED MY PROBLEM SOON AS SOON I HAVE USED ALSEO IDEA POSTPAID MY ALTERNATE NO IS 09812253308, 09896364556.I CONTACT IN MANY TIMES COUSTOMER CARE AND NODALOFFICER BUT NO ANY RESPONSE.I NOT RECEIVED ANY CALL AND SMS FOR REASON NO CLOSED

MY SIM NO IS 8991120611827062507

ADDRESS. WARD NO 6 H.NO DF-131, LAJPAT RAI MARKET, NE3AR POST OFFICE
NARWANA
HARYANA

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6 comments
S
Nov 21, 2014 12:15 am EST
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Idea Cellular ltd. : A/c No [protected] : Bill No [protected] dt [protected],

Wrong billing done on the last days of billing i.e on 2nd and 3rd Oct., 2017, the internet charges have been debited Rs. 319.40 and 302.16 (totaling to Rs. 621.66) that too time at 11.23 PM (night), though I have not used the internet these days as my mobile was not working well. Further, mobile setting kept on block on 937 MB data so that in no condition it should go beyond 1 GB, which is limit in my plan. Surprising, in the whole month no internet charges are levied and charged only for last 2 days. For information, I would like to put here that I paid in advance Rs.751/- as against outstanding bill of Rs. 250/- or so keeping the things in mind that every month the bill is generated around Rs. 200/- and instead paying again and again, I paid Rs. 751/- as advance last month. But Idea has raised October, 2017 bill for Rs. 838.84, adjusting an advance amount they created a demand of Rs. 260/-. I had been requesting their representative whom I was receiving calls/reminders for payment of the bill, that wrong billing of Rs. 621.66 should be waived and adjust in my next bill. He too agreed and assured me that he is sending a waiving request which will be taken care and my services has been resumed which was kept on holding for 2 days. Now, no action has been taken and they sent me their standard mail that "the charges are as per usage made. Please find the bill attached. Reversal of any kind is not found feasible." Once they kept services on holding and after my lot of personal pursuance, services could be re-started but now again they are forcing me to make the payment soon else services will be stopped/discontinued. They also changed my plan without my consent.
Under the circumstances, may I request you to please advise as to how can we safeguard from such a cheater co. Further, I can get the refund of the wrong/excess amount charged by them.
Thanks,
Suresh Mundra

S
Nov 20, 2014 12:07 pm EST
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Idea Cellular ltd. : A/c No [protected] : Bill No [protected] dt [protected],

Wrong billing done on the last days of billing i.e on 2nd and 3rd Oct., 2017, the internet charges have been debited Rs. 319.40 and 302.16 (totaling to Rs. 621.66) that too time at 11.23 PM (night), though I have not used the internet these days as my mobile was not working well. Further, mobile setting kept on block on 937 mb data so that in no condition it should go beyond 1 GB, which is limit in my plan. Surprising, in the whole month no internet charges are levied and charged only for last 2 days. For information, I would like to put here that I paid in advance Rs.751/- as against outstanding bill of Rs. 250/- or so keeping the things in mind that every month the bill is generated around Rs. 200/- and instead paying again and again, I paid Rs. 751/- as advacne last month. But Idea has raised October, 2017 bill for Rs. 838.84, adjusting an advance amount they created a demand of Rs. 260/-. I had been requesting their representative whom I was receiving calls/reminders for payment of the bill, that wrong billing of Rs. 621.66 should be waived and adjust in my next bill. He too agreed and assured me that he is sending a waiving request which will be taken care and my services has been resumed which was kept on holding for 2 days. Now, no action has been taken and they sent me their standard mail that "the charges are as per usage made. Please find the bill attached. Reversal of any kind is not found feasible." Once they kept services on holding and after my lot of personal pursuance, services could be re-started but now again they are forcing me to make the payment soon else services will be stopped/discontinued. They also changed my plan without my consent.

Under the circumstances, may I request you to please advise as to how can we safeguard from such a cheater co. and how I can get the refund of wrong/excess amount charged by them.
Thanks,
Suresh Mundra

S
Dec 31, 2014 6:02 am EST
Verified customer This comment was posted by a verified customer. Learn more

Despite writing to TRAI and Aditya Birla through emails they do not even acknowledged. What to talk about the reply/ considerations or review of the grievances .Moreover the IDEA has further drawn a bill dated 5th Dec2014 for Rs.882.52 instead replying my grievances.

When they are casual about the customers pains to this extent and the controlling agency TRAI is also silently observing the scene.

I expect your valuable guidance to deal under such situation.

I am sure that you will not discourage me and extend your advise / guidance.

S
Nov 27, 2014 12:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

in spite of my repeated reminders, no action has been taken by Idea, please advise?

S
Nov 24, 2014 4:31 am EST
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despite laps of considerable time, company's reply/comments are still awaited.

I
Aug 17, 2009 4:13 pm EDT

hello goodevening an indias verry nice service provider, this is imran k. khan from baroda/gujarat/india. i m using an idea"s prepaid connection a number is [protected] from last 1years some thing i had useless for this facility becouse i left india officially.but i would like to continue mine number.so please i need your help for this reason.

your faithfully,
imran kayubkhan pathan

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V
8:10 am EDT
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Idea Cellular - no refund to the wrongly done recharges---idea cellular

Hello,

I am Vikrm Vardhan and am living in pune these days, here i am use

the idea prepaid no : 9822574064.
On 18-07-09 at 6 :45 pm, tried to recharge my number by the STD

OFFER PACK by idea services according to which, i was suppose to

receive 58 STD minutes on the recharge of 48 Rs. voucher.

Due to mistake the recharge was done for Rs..49 instead of 48.
It went successful as i received the message form idea

sever(3981), but neither had i received any std minutes nor any talk

time for that amount of recharge.

When i complaint it to my retailer(GURUDUTT MEDICALS, kalewadi phata

Pune), he replied to forget that money as according to him this

issue can never be resolved and moreover he himself has many issues

with him in past.
I contacted the customer care for the issue same day only, then

they issued me SERVICE REQUEST NO.1#19894339.assuring me that the

transaction will be reversed with in 72 hrs, but it was a fake

promise as in couple of days i got a automated call that the issue

is resolved, which in reality was not till date.

Then i again contacted customer care, this time they clearly said

that they cannot help me on this matter and it can be resolved by

the retailer only.

I again contacted my retailer he made me talk to the retailer

helpline of Idea Services according to whom the retailer need to

complaint the issue to their dealer(PERFECT COMMUNICATION, near

Sai chowk, pimpri Pune) and get the refund for the same but the

retailer said that this refund is practically possible as this

issue had been in their notice many times even for bigger amounts

in past but no refund was made for the same.
Number used by retailer to make my recharge :9881452802

Now,
Can i know my fault in this while case except that i made the

recharge of wrong denomination, moreover is it a crime that my

amount is not refunded by this whole system.
WHO IS RESPONSIBLE for my money wastage above that wastage to my

precious time fore the mere mistake of mine, Is it not the

responsibility of the service provider to be transparent at these

ends

Above all this is a common mistake that might happen during

recharges, then pockets of whom is getting the benifit of all this

money not refunded?

WHAT SHOULD I DO ? forget my money ...

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1 comment
L
Nov 29, 2009 10:37 pm EST

Idea is a BIG SCAM company, They charged me unauthorised charges of above rs 500 few months ago saying that I have subscribed to their gprs service which I clearly didn't & when I spoke with the customer service they repeteadly kept on telling me that you had subscribed to it is not refundable. I make myself to forget the charge & now again a few days back they charged me again rs 50 saying that I have sent STD messages & It made me mad. Why on the earth I will spend 50 rs for sending messages instead of calling. when I contacted them then they were rude & told me that you have sent it & we will not refund a penny & when I asked them the numbers on which the messages has been sent, They start giving me run around. I am 100% sure that they are cheap ###ing BS scammers with a bamboo in their ### & jumping all day hungry for people's money, They have scammed thousands. this company should be shut down & owners should be put behind the bars. MOTHER###ERS, Randi ke beej saale.

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T
1:41 pm EDT
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Idea Cellular - Wrong charging

I am Vijender Aggarwal. I am an IDEA Cellular Customer. I m having Local Free SMS @ 56 rs pack activated with auto renewal facility. Old pack was expired on 01-Mar-08 late night. I sent sms on 02-Mar-08 and the same were charged from my main balance as the auto renewal of sms pack was done by idea at 10.30 am only. I talked with customer care 3 times. In first two cases, my calls were disconnected & in third case, i was replied, "U are charged correctly. Delay in auto renewal of pack is not an error of IDEA and customer must check whether auto-renewal is done or not. Complaint will not be registered & no waiver will be given. Further Auto-renewal of pack can be done by IDEA any time during the first day of next month".

If any one knows about the TRAI Guildelines for auto renewal of pack, please inform on [email protected]

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1 comment
M
Mar 09, 2009 1:52 pm EDT

i have tried many times to cradit my account with the help of visa card but it is declined .i contacted visa compony for this issue but they say no problem at this end please let me know why it is happening

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A
7:58 am EST
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Idea Cellular - reg: CONVERSION PREPAID NO. TO POSTPAID

i got a call on my no. from the idea customer care in regard to convert my prepaid no.(9990832936) to postpaid on 3-1-09 and on the same day an executive had arrived to my office and collect rs.500 with two photos, xerox of my prepaid sim from me on the same day and give me a reciept.of Shaiv Bpo Services but after two days i received a another call from them that i have to submit my id proof and they were asked me to mail my id proof to them so i also mail them my id proof on the same day and i also confirm from them that they got my id proof or not.They acknwoledge me that they got the id proof and my no. will we activate by the evening and they also disconnect my prepaid no.
But until now they had not activate my no., i call them many times but they not showing any responsibility in doing there job. now, i want my money back and the no. remain to be prepaid. i think this bpo is provide the worse service to there customer. i don, t expect the service of such type from idea cellular.

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2 comments
A
Jan 30, 2010 8:10 am EST

Dear Sir,
Kindly Activate My Number on Urgent Basis Till Date it is not Activated by Your Company this number is to be taken by me before 10 Days.
My Idea Number is [protected]

Regards
Rajesh Kumar

S
Jul 24, 2009 5:52 am EDT

i got a call on my no. from the idea customer care in regard to convert my prepaid no.([protected]) to postpaid on 17-6-09 and on the same day an executive had arrived to my office and collect rs.250 with one photos, xerox of my prepaid sim from me on the same day and give me a reciept.of Shaiv Bpo Services but after two days i received a another call from them that i have to submit my id proof and they were asked me to mail my id proof to them so i also mail them my id proof on the same day and i also confirm from them that they got my id proof or not.They acknwoledge me that they got the id proof and my no. will we activate by the evening and they also disconnect my prepaid no.
But until now they had not activate my no., i call them many times but they not showing any responsibility in doing there job. now, i want my money back and the no. remain to be prepaid. i think this bpo is provide the worse service to there customer. i don, t expect the service of such type from idea cellular.

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R
2:49 am EDT

Idea Cellular - Mental harassment

Am writing this mail in full mental agony. I have been a customer of idea since last 4 years and it is unfortunate and painful that they still don't respect me as their customer!on 25th i got a call from idea customer care that my number has been short listed for an amazing offer that on a monthly rental of 200 rupees i will get 200 free minutes(STD or local) and sms of 10 paisa, further calls after 200 free calls will be charged at 1 rupee for STD and 50 paise for local. I told them that i already have a good plan(New youth card), but they motivated me to change the prepaid (fine enuff). After that they came up to my place and told me to give my I card as a proof and then they asked about my PAN card. i told them i don't have and if itz necessary, then i don't want to take the new post paid connection. On this, the executive told me that only I card will do and thus they took my money and gave me a receipt by the service provider name "SHAIV BPO SERVICES 18/17, BASEMENT, W.E.A., DHAKA HOUSE, KAROL BAGH NEW DELHI ph.9718585454.

The executive called and told me that the post paid connection will be activated today only because the scheme is valid for today only. AND THEN THE MENTAL HARASSMENT OF THESE PEOPLE STARTED.One customer would call me from 9718585475 by the name of Rahul saying that the number will be activated within few hours and the next movement they would again call me that it would be activated tomoroo, then abrar, another executive would call me from 9718585501 and say that he will help me but he doesn't and when i call him for the same, he would disconnect my call, Another executive seema would call me from 9718585478 and tell me that my number cannot be activated because idea care cannot accept the identity card of my university because itz not a government university.even when i told them that i would complain against them, they told me it hardly makes any difference to them because they will leave the job, if i do so!is this your customer care or customer torture? One exective calls me and says that STD calls would charge 1 rupee and another (seema) would call and say I would be charged 1.30 rupees/minute.I hope you can imagine the amount of trauma one goes through by all this!i wept and cried and requested the executives to help me out but they told they can only help by refunding and that too, they wont come, I have to go to their office to get the money? Where is the justice? Why would I get the money back after 5 days, what about the time, efforts and emotions that I went through?who will compensate for it?i dint go to my work for three days because of the mental torture and because I cud not call my parents due to your fault?who will compensate for that?

Sir, in deep mental torture, i called them, they would cut my calls, they cut my calls at least 95 times during these five days.I had only 500 in my pocket which i gave to them, i requested them many times to activate my number so that i could call up my parents in kashmir (since they cannot call me due to curfew in the area since many days). They didn't accept my request and did nothing to help me out, even after i sent the message to all of the executives of the company requesting them personally. With the result i haven't talked to my family since three days, which has added to my mental trauma!IS THIS THE IDEA, WHICH CHANGES LIVES?

Meanwhile I got many calls from a person who would say that seema (the customer care executive) has called him and told him that she will get the number, which I have been using since a year and the sim will be activated within a day. That person would call me and tell me how could I use his number?he gave me the sim number of the sim as well!. Seema had called him from the number, 9891263388.

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M
5:30 am EDT

Idea Cellular - service not available 117 rs balance and valivity 4 -2009

my idea prepaid number 09912753970.

now balance is rs 117.40.

and validity is next 4/2009.

problume is only incoming calls is available.no outgoing calls including custmoer care nb 2222, and emergancy numbers.

Another problume automatically activated dialer tunes and deducted 30 rs /month

this idea network is not good.
very bad service.

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4 comments
P
Aug 23, 2008 8:46 am EDT

really idea customer care is good for nothing.
they have activated missed call alerts & deducted RS.15 two times without intimating
its really disgusting.i have smthng to tell to new customers never to go for idea connection.
aditya birla shold do something.
my idea prepain no is [protected]

D
Aug 02, 2008 9:35 pm EDT

my number is [protected] .

D
Aug 02, 2008 9:34 pm EDT

idea customer care is unable to solve my problem.
my balance is reduced daily by Rs 1, thats shocking .
i hav'nt used any of idea services.

S
Aug 01, 2008 11:08 pm EDT

my no +[protected]
did not get idea internet settings
my balance 32

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R
9:10 pm EDT

Idea Cellular - Unsatisfactory services

Its bring to your notice that, I am Idea cellular post paid connection user with mobile number 9911676731. The same number has been put out of service from Idea side since last 2 days. While speaking with Idea customer care executives Mr. TUSHAR and MR. VINOD SINGH, on Monday late night round 10.00pm; excuses for my connection out of service was given that my billing address (mentioned below in my signature) is incomplete.

Could anyone from Idea side would let me know what’s the definition of COMPLETE ADDRESS in India. In my address I have specified the name of my CMM-5 level organization, along with city town, with regional area, then with tower position, again with floor number, then State of India and moreover with PIN code.

Here my concern is what’s the definition of COMPLETE ADDRESS for IDEA CELLULAR.

And who is going to pay for my business loss because of my cell out of service stating silly excuse INCOMPLETE ADDRESS?

Who is going to pay for my mental harassment?

The reader of this mail would be surprise to know that on the same billing Address I am getting my Idea connection bills for the same number 9911676731 which has been proved INCOMPLETE by Idea cellular.

Is there any responsible person in Idea cellular who can look through the matter or at least would let me know the COMPLETE ADDRESS definition?

Thanks & regards,

Rambir Singh

Hexaware Technologies Ltd | Cyber Park, Unitech world

1St Floor, Tower – B | Gurgaon, Haryana-122001

Ph: 0124- 661-9595, Ext:9551. Mob:9911676731

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6 comments
N
Jan 10, 2010 2:50 am EST

sir
I am customer of idea prepaid since 3year.i want to complain against your idea post paid customer care.
Because his information was fake and they cheated me.
In 3jan a call came in my cell by idea post paid customer care and he told me that if u take the post paid connection than we would provide the 4 hour’s free call to two number which given by u that 4 hours call applicable std/local per days. He said” his name was niraj kumar&no-[protected].
I was totally shocked to know about that offer and I got it confirmed by seiner officer Ms. Vikramjit shing.heGranted me about this offer so I agreed.
After that ur site executive visited for ur sim activation and documentation regarding payment’s.I did pay but after two days ago I got to know that information was fake.
I got upset I discussed this matter with some of ur executive but sorry to say the matter is still unsolved.
And sim has’nt been activated yet, as well.
So I very sorrowfully, as a last option I have complaint against him. If required action is not being taken as soon,
I will definitely post this complain to the consumer court .
my name is naved anjum &this is my no- [protected]

P
Nov 23, 2009 10:50 pm EST

Hi,

This is pankaj with cell number [protected]. I am using this connection for last one and half years and the problem started when I opted for international roaming this march. I deposited security charges of 1500/- and was confirmed to me that it is fully refundable. After I landed back in June, I confirmed to customer care of my return. But to my surprise, in the august bill, the roaming charges of 150/- per month was still getting added. I visited showroom and gave a written application of cancelling and refund of security charges and was confirmed that will get back the cheque within 45 days. After not receiving cheque for 45 days, I constantly followed up and was always confirmed to me that will get the cheque back within a week or so. After 100 days of rigorous follow up and chasers, was confirmed to me that "per company policy we dont refund the deposits but adjust it against the future bills". This is totally unacceptable as it was clearly confirmed to me that the security amount is fully refundable and also after waiting for 100 days, this was confirmed to me and not before that.

A
May 11, 2009 7:15 am EDT

respected sir,
i have a new postpaid connection, but my number is not activate, is your service is very poor and your sails department is cheater. n your company is fraud.
after ten day the is not activate what the hell with you...

K
Feb 28, 2009 11:04 pm EST

i m having idea phone from long time. since 1997. when idea was AT&T. now i live abroad. my friend regularly recharge my mobile but card i take it with me for privacy. now idea is disconnect my services even i rechage it proper time. i was post paid customer but due to some unexpected charges i go back to normal post paid. i use post paid for 1 year. now my phone number is valueable for me because it is used by me for long time. i prefer my same number but i think because my phone is switched off company take back my phone number. i propbly higher lawer to discuss and come to soluation i even try to call on celluar service number "[protected]" but when lady finally picked up my phone she just cut down because it was not from idea local phone. so she need not to worry and they was trained to do these big mistakes. it is really unreasonal that in just 10 month they terminate my number. without any mail on my customer mail address. i really disappointed with their behaviour and i go for legal help.

J
Aug 24, 2008 8:08 am EDT

Respected sir sorry for complaing about prepaid connection but i am fad up by your services by deducting regularly without using any dialing tone/ caller tone from noc meerut, its difficult to contact to custumer care always boz it takes at least 30 to 45 minutes to connect, i had a word with c.c. exutive also, but he was unable to explain sir i havelost my valuable money, and want to continue with idea with satisfaction, please dont do like this, if possible than give back my money as its earned by hard work.

Thanks & regards,

jamil ahmad
[protected]

D
Jun 20, 2008 11:20 am EDT

i have charged for 60RS on 19th of this month by an add that full talktime but when giving *123# i cant able to get my amount.previously it was 11.70 RS but now also showing that amount only.what is the code for viewing that amount

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M
12:00 am EST

Idea Cellular - deduction of money without concern of the consumer and on the name of ni pack

sir
1. Idea cellular is deducting money from my account without my concern and also i am being charge for ni pack which i am not suppose to after i make calls after 2300hrs as per their scheme what i feel is they are extracting money from consumer by delaying their watches and saying that the calls i made were not after 2300hrs.
2. They are activating and deactivating the packages of their own without my concern which is wrong. And something is to be done about it
thank you
Major Sachin Shinde

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7 comments
V
Dec 30, 2009 7:15 am EST

THE WEBSITE OF IDEA CELLULAR DOESN'T FUNCTION.THE CUSTOMER CARE IS HORRIBLE TO SAY THE LEAST.NO ONE LISTENS.
THEY MAKE YOU WAIT ENDLESSLY(15-20minutes) & THEN TALK ABSURD WITHOUT MAKING AN EFFORT TO UNDERSTAND CUSTOMER'S PROBLEM, LEAVE ASIDE FINDING A SOLUTION.

I had a horrible experience when my mother's prepaid mobile’s (+[protected]) validity expired on 5th Dec'09 & when I recharged it on 24th Dec'09 with Rs.222/- the mobile didn't function even though the recharge was accepted & I had lost/paid the money(Rs.222) to the Idea mobile company.
On talking to Customer care today (30.12.2009), most ridiculous replies were given that i should have recharged for validity first, & since I had not done so, my recharge money(Rs.222/-) wd lapse even if I do the recharge only for validity now.

This is worst kind of fleecing of the customer. I fail to understand that if my validity had expired then why the recharge money was still taken/accepted by the Company & the balance duly credited in my mobile.
The Customer care personnel, most foul of them asked me to approach Police Station or Court if I was unsatisfied. The customercare personnel duly identified himself as some Sunil Bansal, the supervisor (as heard), (He repeated the spellings of his name with disgusting impunity, to show that he gives a damn if anyone complaints.) He not only showed his callous approach, but talked absurdly & insultingly to provoke me. He appeared to be talking only for the recording of his conversation & deliberately tried to provoke me by just not listening to what I wanted to convey. I am shocked at Company's attitude & services.
Mr Bansal is not even fit to become a roadside sweeper, who shows more understanding of their job & courtesy in their mannerism.
I wd like to drag the Company to the court for its cheating & callous customer care exhibited by Sunil Bansal
lalit prasad

Nov 22, 2010 8:04 am EST

unwanted deduction of money from idea, unwanted services started by idea on consumers prepaid plan, for custamar service they deduct money 0.5 paisa per mint, thats why very bad idea cellular...what an idea sir ji...

I
Dec 15, 2010 9:16 am EST

Dear Sir,

Kindly provide your Idea cellular number for further assistance. You can also get in touch with our Customer care centre - details updated on Idea website. www.ideacellular.com.

Regards,
Idea Cellular

D
Mar 18, 2010 10:14 am EDT

ya dude. what to say now i faced he same problems with airtel too.. n had a liuttle prob with idea too! all these companies are having useless management and they just minting money. making money is a diff issue n fooling ppl n minting is totally diff.. i have no words n i feel sorry for u too along with my many friends n family...

S
Sep 20, 2009 2:26 pm EDT

I ALSO HAVE THE SAME PROBLEM AS I CALLED A FEW DAYS BACK AND WANTED TO DEACTIVATE MY CRICKET PREPAID PACKAGE AS I COULD NOT AFFORD THE RS.5 DEDUCTION EACH DAY. AS A RESULT I CALLED THE CUSTOMER CARE NO. AND TOLD THEM TO DEACTIVATE THE CRICKET PACK DUE TO THE ABOVE MENTIONED REASON, THE AGENT GAVE ME A CODE "STOP ONDPKTP" AND TOLD ME TO SEND IT TO 55456. THEY SAID THE PACK WOULD BE DISABLED IN 24 HRS BUT NO ACTION HAS BEEN TAKEN UPON IT TILL NOW AND I'M STILL BEING CHARGED RS.5 EACH MATCH DAY EVEN AFTER DOING AS PER THEIR INSTRUCTIONS. PLEASE PROVIDE ME WITH ASSISTANCE OVER THIS PROBLEM.

SOJO PHILIP
MOBILE NO. [protected]

P
Jun 16, 2009 2:23 pm EDT

HI
I AM NOT STIISFY WITH IDEA SERVICE BECAUSE 5 JUNE IDEA ACTIVCATED CRICKET SERVICE PACK WITHOUT MY INFORMATION CUT THE MONEY DAILY 5 RS . 5 JUNE I CALLED IN CUSTMER CARE BUT THEY SAID YOUR SERVICE DEACTIVCATED FOME 5 JUNE YOU WILL GET THE MONEY IN 9 JUNE .BUT I CALLED IN 9 JUNE THEY SAID YOU GET ONLY 5 RS. YOU WILL GIVE 6.7.DATE MONEY .AGAIN I CALLED IN 12 DATE THEY SAID YOU GET ONLY 5 RS. AFTER THEY SAID WE WILL GIVE THE MONEY 16 JUNE & COMPAINT NO [protected] 12 JUNE COMPLAINT NO [protected] IN 16 JUNE CALLED IN CUSTMER CARE YOU GET MONEY THIS TIME I DID NOT GET THE MONEY
BUT THIS TIME I DID NOT GET THE MONEY
IN CUSTMER CARE AGENT THEY DONT KNOW HOW TO TALK & CUT THE MY CALL CCE AGANT
PARVEEN
MO [protected]

K
Dec 19, 2007 9:44 am EST

Hi...
I m Completely satisfy from idea..

But please put the one skim in market like that idea to idea one number is free talking..in any of charge you can take..its a monthly value voucher...

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S
12:00 am EST
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sir, subject: chargedd for ununsed gprs iam a user of idea cellular postpaid ,which is issued from my company (icici prudential) .i have asked for an internet connection from idea cellular company ,for that i approach their kottayam office but the insulted me ,so i reported a complaint to their customer care .they ask me to go to there again and i do so...

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R
12:00 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I had taken Idea cellular sim on september 2007. My mobile no is 9990737825. I receive almost daily call from idea marketing. One day likely on 5 october, I receve 3 call withing interver of 5 min. first call I had'nt recieve. last call from Idea markting I recieved and let the mobile on low voice on table. after 5 min I see the call is lasted sometime...

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