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Have domestic ICICIDirect account and I am currently travelling abroad and I depend on only email OTP to login. But I dont get OTP to my registered hotmail account. I have been asking them to fix the OTP issue or change my registered email (sent the email change form signed and scanned through my registered). I have called multiple times and sent details explaining every time again when I get irrelevant instructions. No one seems reading my mail including escalation team and providing options such as change forgotten password, or enabling QR code or enabling google authenticator. But they are not reading and understanding my mail that without login to the account how can I enable QR code or google authenticator. I keep saying that I don't get OTP but the send again change password with OTP. I am totally tired of sending mails and explaining them for the past one month.
Below is the service request and reference.
SR [protected]
Re: 000YPaJEWQN15KJB:Re Re Fw Not able to login as not getting OTP
Desired outcome: 1. Expect to unlock my account2. Fix OTP issue to my registered email address ORchange my email address as requested through service request and change email request form3. Reach out to me if need clarification by +<span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span> (MST)
