ICICI Bank Nri Banking — customer service sucks
I don't even know where to start with my complains against ICICI NRI banking. First of all we have to do everything online and if you get stuck we call their phone # and person who picks up the phone is in a hurry to hang up instead of assisting you all the way. And if you punch in something wrong the the system locks you down and you Will not have access to your funds or transfers no matter how emergency your need is for the money. They tell you they can't do anything for 3 full business days. Their customer service sucks. They don't have the capacity to handle NRI accounts. Recently I had to transfer money to India and till today I was unable to do it. They asked me to wait till they send me a transaction password via courier. I am stuck with ICICI till I visit India to open another Bank account and then close this ICICI account. Another thing that annoys me is if I don't use my account they make my account INACTIVE so that I can't write checks till i send them a written signed request. Anyways all I have to advice to every one about ICICI BANK is open an account only to save your money and forget that it exists because accessing your account or transferring money for medical or any other emergencies from this ICICI BANK ACCOUNT WILL BE IMPOSSIBLE OR CHAOTIC. There are No Supervisor's or Managers who come forward to help you . This Bank is only for people who live in India, Its not equipped to help NRI customers.
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