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IberoStarFacilities

1
C Aug 03, 2018

Our family stayed at Bougainville playa for ten days expecting a teen club we were informed due to numbers in the hotel this facility was not available my point being if there weren't enough people turning up for lunch would they cancel the facility!!!My two boys also cut their feet in the pool on three separate occasions we reported this to the manager she observed both my children's feet offered me a doctor which was not needed but she didn't seem too concerned as their had been no other complaints despite seeing both boys feet.We are disappointed as our holiday did not meet our expectations and we will be taking up the matter with Thomas Cook and Iberostar as we paid an obscene amount of money and expected to get what we paid for very disappointed customers Catherine and Paul Davies

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