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CB Travel and Vacations Hyatt Complaints #2-21
Hyatt

Hyatt review: Related to car security in parking

D
Author of the review
9:34 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 25th, at around 8:30 PM, I handed over my car to the hotel security personnel for valet parking at Hyatt Hotel, Malviya Nagar, Jaipur.

When I returned to the hotel at approximately 10:50 PM, I asked the security staff for my car (Toyota Corolla, Registration No. RJ 19 CA 0567). They informed me that the car had been parked outside the hotel. They handed over the car key to me and asked me to collect the vehicle from outside the hotel premises.

After searching for the vehicle, I located it and found that the left-side door was unlocked, and the dashboard compartment had been opened. In addition, the vehicle information card affixed to the inside of the front windshield had been removed by someone.

This is a very serious security concern and raises questions regarding the safety of vehicles entrusted to the hotel's parking service. I immediately informed the hotel management and the security personnel about the incident and requested that the matter be investigated.
Dr DK Rana, [protected] Jaipur Rajasthan

Claimed loss: not

Desired outcome: Security concerned

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