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CB Travel and Vacations Hyatt Complaints #62-81
Hyatt

Hyatt review: Change reservation without notice

M
Author of the review
12:20 am UTC

I am not sure if I have the right department but I would like to file a complaint.
I have placed this reservation and all of a sudden the Hyatt place changed
the rate without notifying me, which is very unprofessional.
I just happened to call today to ask questions where I found out that the reservation
was changed. I always stay at the Hyatt because my father was a retiree
who worked for the company for almost 20 years. But this incident
kind of giving me a bad taste. I don't think, I could continue
recommending Hyatt anymore to people I know. It is really sad
that the hotel employees including the supervisor that I talked to has no sympathy
and could careless. She even very happy to cancel my reservations, she just didn't care at all.
This is not a good business! I hate to file a complaint but this is not nice at all.
If I this is not a right department please forward this email to whoever that are authorized to
make things right. Thank you for your time!
Here's my Confirmation Number : [protected]
Melita Cash

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