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CB Travel and Vacations Hyatt Complaints #42-61
Hyatt

Hyatt review: My hotel stay, guest room conditions

E
Author of the review
1:22 pm UTC

I checked into Hyatt Houston Galleria on 01/02/2021. Upon entering the room there was a very bad odor. I spoke to several staff members as it relates to my concerns. Only to find a bug crawling in the bathroom, candy trash, toenails under the sofa and most disgusting mold on the sofa bed frame and a urine stained mattress. The service of the staff was less than professional. I would like to be compensated.

Desired outcome: I would like to be compensated

Hyatt - My hotel stay, guest room conditions - Photo 1
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Update by Evelyn Gamble
Jan 04, 2021 1:23 pm UTC

Please contact me asap

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