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CB Travel and Vacations Hyatt Complaints #62-81
Hyatt

Hyatt review: loud noise / construction complaint on the 2nd floor where our hotel room was located

E
Author of the review
8:56 am UTC

I was staying on the second floor room #217 October 19th - 20th 2019. There was some sort of construction or updating of the rooms down the hall. I came in to town from Richmond Virginia to relax and take care of some business. We got in late from dinner and wanted to relax and sleep. Needless to say we did not get much of it the banging started early first thing in the am. Lund banging on the walls on the floors that echoed throughout my room all morning. I couldn't even take a comfortable shower because the banging was so loud and even louder I the shower. We were hoping to sleep in but that was impossible that morning. I think Hyatt is amazing hotel I always stay at a Hyatt when we go out of town and I will continue to do business with Hyatt. This experience was horrible and obnoxious, and top it off the shower was dirty and rusty and not up to the Hyatt standard that I am used to. I think someone needs to contact me about this because it is very unacceptable. We are requesting a refund or some sort of make-up stay. Again I know Hyatt is an amazing hotel, we have had many positive experiences with the company and will continue to go forward. my email address is [protected]@gmail.com.

Thank You

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