Over the past week I have called Hughes Net 12 X's . on hold no less then 40 minutes still not cancelled . On Sept 1 2020 at 10:19am i finally reach rep Marcus he was of no help stating i signed a 2 year commitment I did not . When i asked for proof of contract he had none . He further stated that he must state his terms and conditions of cancellation and i must agree to them including termination fee and mailing fees for equipment. I advised i'm not agreeing to those conditions . io requested manager Marcus got a guy name last name Hernandez he said he was supervisor then i told him i requested a manager . there is a difference he said he's a manger too . When manager finally came on phone after waiting ten minutes longer then the Marcus representative said it would be . It was obvious that someone else was on line as well when i asked manager Hernandez who is on the line his response was he was unable to transfer my call to anyone else . what that had to do with it ill never know ! I then re explained saying i know the difference someone else is on the line as well who is it ? He stated no one ! I explained circumstances he stated how can i help i said i'm not listening or agreeing to your terms and conditions . i'm not paying cancellation fees for a contract i did not sign . i requested prepaid label to send equipment he refused i reminded them the reason im terminating service is because it NEVER works in our remote area so even if they had a contract they would be in breach of it as well. he stated there is nothing he could do since i refused to pay him. the service address is 1008 hemingway highway hemingway sc 29554 . i will forward to fcc if necessary . this will be turned into bank as terminated account and service but still billed for services unauthorized and not received . THEFT ! FRANK P. KARES / Michelle Westerman
mailed complaint to hughes net corperate 11717 exploration lane germantown md 20876 and copy forwarded to fcc .