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Complaints & Reviews

service and misrepresentation from sales

I was misrepresent by sales. My wife signed up back in September 25 2017 She ask what size is the Satellite...

billing

I have called about the speed and the service of this system from the day it was installed. I have been lied to over and over again. Today was the final straw I have been calling and requesting service be canceled and for my card not to be charged.I was told I would receive boxes to return equipment but instead my account was billed for equipment and early cancellation after being told not to charge my account. What kind of a company is this will never do business with you again and will not refer anyone to be mistreated as I have been. Thanks for taking food and medication money

internet

Had it installed and the service was horrible. After 3 days I called to cancel and they tried to charge me...

internet

I never signed a contract for internet service and I am being told I have to pay over 700.00 now I will not pay for slow internet and I won't pay for it at all whenever I never signed a contract they said that they couldn't send me a copy of the contract and said they have a signature so I want a copy of it and said they can't send me anything so I am not paying

customer service/billing/cancellation of service/theft

I am writing to inform you that your company took funds from my debit card without my permission. My daughter...

internet speed and data plan

Hughesnet advertises fast speeds with Gen5 - we have never been able to watch youtube videos unless they were...

internet service provider

Hughesnet will tell you they have 25 mb speed but after install they have deliver about 7 MB speed. I have called twice, both calls took over an hour and neither solved my problem. The support is horrific. You cannot understand the person that answers. Its better to just ask for a supervisor immediately. That hold time takes about 30 minutes before you get an English speaking person. I have spent a couple hours, time off from work to meet a repairman and I still have 7 MB or less.

Dont do it. Save yourself the trouble.

David

return policy

When moving I discontinued hughes net service at my previous residence. I briefly had two residence...

data usage issues

I signed up for HughesNet in November of 2017. Where I live, satellite is my only choice for internet...other than dial-up...which I had for 10 years!! So, that being said, you know I have patience. I was lead to believe that HughesNet had better speed and the data usage would be comparable to the other company I was with. I only signed up for the 10gb plan. Well, to start with...the first 20 days were suppose to be kind of a "Free Data Usage" period, according to the salesman and what I had read but, turns out that only lasted about 12 of those 20 days. Then, within the next three days or so, my data usage limit was maxed out! I called but, it's like talking to the wall next to me. Nothing was done to help. I've rode through what just became my third or fourth billing cycle and the results have been the same. My data is used up in the first week. I have complained through BBB and HughesNet claims they are going to call me to try and resolve my issue. Hasn't happened yet. I'm asking for cancellation and to be sent the packaging to send their equipment back and also, I don't feel I should have to pay their ridiculous early-out fee. I just don't like their way of doing business.

  • Updated by alrebel · Mar 08, 2018

    I signed up for HughesNet in November of 2017. Where I live, satellite is my only choice for internet...other than dial-up...which I had for 10 years!! So, that being said, you know I have patience. I was lead to believe that HughesNet had better speed and the data usage would be comparable to the other company I was with. I only signed up for the 10gb plan. Well, to start with...the first 20 days were suppose to be kind of a "Free Data Usage" period, according to the salesman and what I had read but, turns out that only lasted about 12 of those 20 days. Then, within the next three days or so, my data usage limit was maxed out! I called but, it's like talking to the wall next to me. Nothing was done to help. I've rode through what just became my third or fourth billing cycle and the results have been the same. My data is used up in the first week. I have complained through BBB and HughesNet claims they are going to call me to try and resolve my issue. Hasn't happened yet. I'm asking for cancellation and to be sent the packaging to send their equipment back and also, I don't feel I should have to pay their ridiculous early-out fee. I just don't like their way of doing business.

  • Mb
    Mb2763 Jul 20, 2019

    Every month I run out of data. When I have followed up they have given me tips such as downloading stuff between 2 am and 8 am so I am using my bonus data. Also I have been told to make sure all of my computers are off when I am not home. This morning I downloaded some movies between 4 am a d 8 am. I checked my data usage to make sure they were coming out of my bonus data. And they were. A d I had my original 20 GB. I left the house from 8.30 am a d 10. I did not turn anything on until noon. While I was watching one of the shows I received an alert stating I was out of data. When I spoke with the rep he told me my usage chart showed I used the 20 GB when I wasnt even home. How does that happen. I'm on hold for a supervisor now for 30 minutes. This is a scam. Their solution is for me to upgrade and pay more money. So if anyone is filing a lawsuit..contact me at [email protected]

    2 Votes

all of it

Our internet was installed in December 2017. It has never worked. We have tried to cancel and have gotten the...

box to return eq.

Hello I cancelled service with you guys around feb 13, 2018, for various reasons but mainly, we moved to sc from nc, and you were gonna charge for the hookup there and charge me another 2yr contract, today is mar 3, I haven't rec'd the box to return your eq., after calling you cost service line, I got a very rude, unhelpful man, now then, we leave tomorrow on a 1 month trip, if we had the box I would have returned your eq weeks ago. Now I am told I will be charged for not returning the eq. I will return the eq. My mail is being held at the post office in easley, sc until april 6. When we get home if there is a box here, we will rush to get you eq to you. I do not want to be delinquent, my credit score is high 700, I do not cheat people,. Please respond to my phone,
[protected]
My address is: 2149 ireland rd, easley, sc 29640
Thank you
Joseph w. Bellisario

Previous address
1212 safari dr, sylva nc, 28789

satellite service

HughesNet are the worst service providers and they do NOT uphold their guarantees and promises, I got charged...

company

Huges is a dirty lair and promise me things they did follow through with just to sell a account and I made it...

internet

Submitted claim to Bibb, tart. General in mn. Disconnected service mid. Jan. Billed for Feb., had to move...

termination of service and lack of customer care

Our two year contract was up some time ago, but we suffered through the dialup speed we were generally used to getting from Hughes. Today, after signing up for broadband, we called to cancel Hughes and were told we had to go up on our roof and remove a part from the satellite dish, then return it to the company at our expense--or pay what amounts to ransom.

We're in our 70s and are not capable of climbing to the roof, nor are we trained and qualified technicians. Customer service (phone and online) are completely unconcerned and keep insisting we call customer care. Who were those people we talked to at Hughes if not customer service/customer care? Were they subcontracted janitors or maybe the UPS guy in for a package delivery?

Why should we have to keep going round and round with this when it's obvious there is no "care", only a desire for undeserved profit from a company that never fulfilled its end of the bargain!

internet service

Installation was thursday 2/2/2018, The installer john came to my home. It was to be coordinated with a dish...

tv box mxq pro multimedia gateway

I Tried to order one TV box You sent two. I will be returning both unused. I would like to be refunded my...

internet service

Lost power 1/1/2018, didn't have any service until 1/12/2018, and then it was a different network addre...

data usage issues...

I have only been with HugesNet since November of 2017. Where I live, satellite is my only alternative for an ISP. I was with Excede for about 6 year before you guys. I chose to change mainly for speed issues. Since I've been with HgesNet I have noticed my data usage has been used up far quicker than before. I have called twice to customer service about it and there seems to be no help in finding out why my data is being used so quick. I have the same components with HughesNet as I had with Excede and I also have a similar package as I had with them...10gb monthly. On my first month when I noticed this data issue, I called and went through some checks of things but nothing changed. I did give you guys the benefit of the doubt for the first month, because of being a new customer. My cycle started again this morning 1/24/2018 and since midnight till the present I have used 2.4gb already!! Not counting the free time between 2;00 am till 8:00 am, that's only 10 hours of use. I have not used my computer very much at all today just to see what was going to happen. When I was with Excede, I could at least make 10gb last half the billing cycle. At the rate it's going now, I will run out of data in a week or less. Like I said earlier, I have the components on HugesNet WiFi as I did with Excede. I would like to go as far as ask you guys if I could cancel my subscription since I haven't been with you that long. Furthermore, it seems to me that I'm really not getting what I am paying for with this kind of service. I'd appreciatehttps://www.complaintsboard.com/new_complaint/# your response to this matter please. Thanks, Lynne Butler
2330 County Road 65
Killen, Alabama 35645
[protected]

internet service

I will keep it brief. It is not overly complicated by the previous reviews I have read regarding Hughesnet...