Menu
For Business Write a review File a complaint
Buy Buy Baby Customer Service Phone, Email, Contacts

Buy Buy Baby
Reviews and Complaints

www.buybuybaby.com

Learn how the rating is calculated

4.2 8 Reviews 34 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Buy Buy Baby Reviews 178

ComplaintsBoard
E
12:00 am EST

Buy Buy Baby Mixed Experiences with buybuybaby.com

As a potential customer looking to shop for baby merchandise, it's important to consider the mixed experiences shared by customers on buybuybaby.com. While some customers have highlighted issues with delayed deliveries, poor customer service, and discrepancies in product availability, others have appreciated the wide selection of products and helpful in-store assistance. It's crucial to approach shopping on this platform with caution, ensuring clear communication and managing expectations regarding delivery timelines and product availability.

Read full review of Buy Buy Baby
Hide full review
ComplaintsBoard
C
6:42 am EST
Verified customer This review was posted by a verified customer. Learn more

Buy Buy Baby Simple shopping

During quarantine it has been difficult to shop! But buybuybaby made shopping for my cousin's baby shower easy! It took me about 10 minutes total. I didn't have to go to a store and wear a mask. I bought the first 9 things on her registry and it was sent to me in less then a week! I was very impressed! Thanks!

Read full review of Buy Buy Baby
Hide full review
ComplaintsBoard
V
6:35 am EST
Verified customer This review was posted by a verified customer. Learn more

Buy Buy Baby AILA Sit and Play

I purchased the AILA Sit and Learn (Animal Island) for my 1 year old grandson. I was absolutely amazed at his reaction to this durable little unit and the well planned curriculum for this age group. I give this 5 stars because in our busy world for me to take the time to write this review, you know it is a great product.

Read full review of Buy Buy Baby
Hide full review
  1. Pros
    1. Wide product selection for all baby needs
    2. Frequent discounts and coupons available
    3. Registry service with completion discount
    4. Knowledgeable staff for shopping assistance
    5. Free shipping on orders over $39
  1. Cons
    1. Higher price points than competitors
    2. Limited international shipping options
    3. Less diverse product range than rivals
    4. Store locations not as widespread
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Buy Buy Baby Great baby bed!

I bought a baby bed from this store and I was completely satisfied with my purchase. The mattress was comfortable and the size of the bed was adjustable, so it fit perfectly in my room next to my bed. The baby had no sleeping problems.The whole shopping experience was delightful, so I am definitely going back to this store!

Read full review of Buy Buy Baby
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Buy Buy Baby The Mosquitoes And No See'ems Are Back

We seem to be in a part of the country bothered by flying/biting bugs every year, and now they're back. So we had to get a friendly product for my little ones to keep them safe from bites. Also wanted a 'green' eco product that was safe (so DEET free) and found just the one here at the Solid Bar Company who appear to have a pretty good ecological product range: http://thesolidbarcompany.com/collections/lotion-bars/products/414-kids-natural-bug-repellent

My kids stay bite free and smell good too, so I recommend it 100%,

Nicole x

Read full review of Buy Buy Baby
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Buy Buy Baby Great service- Houston Store 3091

Review
I want to send a very specific praise to the Houston, TX. Store, number 3091. I was in a panic to get an Uppa Baby car seat. We already had a stroller, needed the car seat, and our baby was due on the 16th. Other stores near us were not much help and gave me no hope of getting a car seat before his birth. I wasn't going to stress, but as a new mommy the stress started setting in... I called the Houston store and the nicest representative saved the day, Jose Romero. He was so helpful, very calm with this mommy, and wonderful! He was able to track down a car seat and sent it to me right away. I received a personal email of receipt from Jose and the car seat came in two business days! What a relief as our baby made his appearance the following day, two weeks early! Thank you Houston store and thank you Jose!

Read full review of Buy Buy Baby
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Buy Buy Baby Went in to the new Deptford location and I had the

Went in to the new Deptford location and I had the best experience ever in a retail environment. We have just had our 2nd baby and used to shop at the Cherry Hill store but since this one is closer we made a run over to get a new stroller for both babes. As usual when we walked in the place was mobbed but we still were greeted right away, we walked over to the stroller department and met kay-dee she used to help us in cherry hill so it was nice to see a friendly face she walked us through all the double strollers and helped us choose the city select! Which is amazing. Anyway kay-dee introduced us to thomas who continued helping us through out the store picking up some other things for the stroller and a new baby carrier. I was really impressed by how well they knew their stuff since they had just opened. We will now make this our home store since kay-dee always takes care of us and this new staff seems happy to assist with whatever we need.

Read full review of Buy Buy Baby
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Buy Buy Baby FANTASTIC COMPANY

I LOVE this place! They are a fantastic company. Their employees are knowledgeable and well trained. They don't just stick people out on department floors to work there. When we were shopping for a car seat, we went to "unmentioned" competitor (are us) and when we asked questions they stood there and read to us right off the box. When we went to Buy Buy Baby the employee knew his stuff, he wasn't just working that department they had trained him to help these customers. He spent a couple hours helping us and fitting different seats into our vehicle to help us find the one that would fit the right way and the safest. Same thing when we were looking for a monitor, they guys knew his stuff! He went over all the different aspects of electronics in our house and what style of house we had and what we needed for our lifestyle and helped us find the best monitor for us. I have never hesitated to ask questions, the employees are always helpful and pleasant. They accept competitor coupons, match pricing and no questions asked. I recommend this store to anyone who is going to register for a baby and or needs baby items.

Read full review of Buy Buy Baby
Hide full review

Buy Buy Baby Complaints 34

ComplaintsBoard
J
8:47 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had recieved a $50 gift card for my baby shower and not long after I recieved it, it was announced that they would be closing. My husband and I went to the store to buy items that we still needed to welcome our daughter to the world. Upon checking out, we were told we were not allowed to use our $50 gift card as they had stopped taking them THREE day...

Read full review of Buy Buy Baby
ComplaintsBoard
L
6:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Buy Buy Baby Don't do it

I honestly don't think that words can possibly do justice for how absolutely horrible this store is, particularly the ignorant and unprofessional customer service (wherever they sit) and the home-delivery department. Over three weeks of our life wasted dealing with these people, and this truly did not go over well with a 9-month pregnant wife. I will never walk in this store, or particularly order online from them again, and I have made my family and friends well aware. If I could give a negative number of stars I would.
Baby dresser ordered... Once the delivery date came, we were immediately informed that there would be a two-week delay right off the bat. We were patient, even though we were still forced to pay the delivery fee, which is garbage. So once the dresser arrived, it was pushed into the entryway of our little condo and left. Once we unpacked the 30lbs of dunnage, the dresser was in awful shape. I don't understand how a simple "quality check" wouldn't have caught these things. Deep scratches on top, the back side was completely broken and ripping off, and two drawers completely smashed...
Soooo, now starts the return process. We immediately filed for a return. We were promised a response from customer service within 48 hours. 48 hours went by and we heard nothing. We called again, given the same answer, and waiting around another two days with no response. We tried again, escalating to a so-called supervisor. We were told yet again we'd receive a response in 24-48 hours, aaaaaand you guessed it, nothing. Now both my wife and I are involved.
Week 2 of this massive dresser sitting in our entryway: Buy Buy Baby still has no response. We called each day, and got the same responses "Rest assured your problem will be taken care of today," "I understand your frustration," "Oh, thanks for informing us, I'll send an urgent email right away to home-delivery." We spent roughly 5 hours on the phone, and heard these exact phrases probably over 30 times, and literally not a single thing got done. Conveniently, you customer service doesn't actually have a single thing they can do. All they can do is send emails, which makes me wonder why they are called customer service.
We then got the usual COVID bull$#*! excuse about how nobody was available to pick the item up. Funny, because we called multiple expediting/shipping places, and COVID was not an issue to deliver or pickup, and we were informed that Buy Buy Baby never once reached out to set up a pick up. After informing BBB of this, we continued to argue with them. They were unprofessional, ignorant, and filled with empty promises. They missed every single deadline they gave us and were full of lies.
Finally, we just went to the store and picked up a new dresser ourselves. Just me, my 9-month pregnant wife, and our vehicle. Got it home and upstairs in 3 hours, yet BBB is still incapable of doing a simple task.
Lastly, going on 3 weeks now, we finally got a family lawyer involved. Funny how fast things moved after that. We told BBB that the expediting service in Columbus had plenty of openings. We did their job for them, and finally BBB was able to get a truck to our location to pick up a shattered dresser after three weeks. The irony is that the shipping company told us that they just received the request from BBB, which means that BBB sat on their hands for almost 3 weeks without trying to set up a truck. It was only once we got a lawyer involved that we got the ball rolling.
We are actually still waiting on more return calls from BBB that we were supposed to get yesterday and today, but guess what, still no calls. Also, there is no connection to the home-delivery department, therefore you can't actually speak to the losers who are in charge, but instead you get the worthless customer service.
Another thing. BBB didn't even know the dresser was still in stock. Multiple agents told us it was, and was not in stock. We had to provide screen shots for them because they were so incompetent.
Whatever you do, my recommendation is to not buy a thing from this place. Nobody there was helpful and their customer service was at the level of a 4th grader. They do not know what they are doing, and lord have mercy if you need to return something, particularly online or is furniture. No wonder why you have so many 1-stars. And guess what they offered us in return... absolutely nothing. That's what we have grown to expect from pitiful businesses as such.
Again, I highly recommend looking elsewhere for your baby needs. There is so much more of this that I can't even type, but hopefully you get the moral of the story.

Read full review of Buy Buy Baby
Hide full review
ComplaintsBoard
D
3:33 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Buy Buy Baby Online fraud

I have two account charges from 2 completely different merchants. There is no phone number and/ or website. Both occurred simultaneously on 09/14/2023

I contacted my financial institution and they gave me 2 numbers but both are disconnected.

It’s unbelievable how fast buy buy baby STOLE MONEY

All this occurred via Facebook and online services. This is a really bad situation

Desired outcome: Refund the money $47.98and $49.93

Read full review of Buy Buy Baby
Hide full review

Is Buy Buy Baby Legit?

Buy Buy Baby earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Buy Buy Baby to be a trustworthy company. Although there's a 2% resolution rate for customer complaints, which deserves attention, Buy Buy Baby is known for their high standards and safety. If you're thinking about dealing with Buy Buy Baby, it's wise to check how they handle complaints.

We found clear and detailed contact information for Buy Buy Baby. The company provides a physical address, phone number, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Buy Buy Baby has received 7 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Buy Buy Baby has claimed the domain name for buybuybaby.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Buybuybaby.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Buy Buy Baby and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Buy Buy Baby has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 34 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Buy Buy Baby protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Buy Buy Baby. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
J
9:00 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My husband and I entered the deerfield location in Mason, Ohio on May 13th to use a gift card we recieved as a baby shower gift late from a family member who didn't make it to the shower. It was for $50 and we were told at checkout that the deadline to use the gift card was may 8th. I explained to the cashier that we had just gotten the gift card a few day...

Read full review of Buy Buy Baby
ComplaintsBoard
J
4:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Buy Buy Baby Erroneous charge to my account - jeannette figueroa

I made a purchase via BUYBUYBABY online on 1/22/23 and never received the merchandise. I contacted BUYBUYBABY and they stated that the merchandise was on backorder and did not know when the merchandise would be received as they we're have problems with the vendor, so I cancelled the order which totaled $82.34. In addition, my Bed Bath and Beyond Credit Card was charged a total of 4 times for this transaction. See below in addition to communications with BUYBUYBABY

From: Comenity Bank

Sent: Sunday, March 5, 2023, 11:41 AM (ET)

To: You

Subject: Re: Transaction Refunds

Message ID: [protected]

I am with Comenity Capital Bank, which handles your credit card account.

I'm here to help with your account needs.

Thank you for contacting us.

I apologize for any inconvenience this may have caused.

A review of your account shows there is a total pending transactions of

$329.36 dated 01/22/2023. The pending transactions are set to expire

from your account on 05/14/2023 until this time, the total amount of

$329.36 will not be added into your available credit.

The pending transactions place a hold on the available credit limit for

the amount of the transaction.

The team that can best answer your questions about your purchases,

returns and merchandise can be reached at [protected].

We appreciate your business - and we appreciate hearing from you. If you

have any other account concerns, we're always happy to help.

Thank you for taking the time to reach out, and have a great day.

If you have any questions, please click the reply button.

Sincerely,

N.Sultana

Internet Customer Care Team

Original Message Follows:

------------------------

Below is a copy of an email I received confirming my cancellation of an

order placed to BuyBuyBaby instead of a refund being issued I was

recharged multiple times. Please correct!

As requested, your order has been cancelled. You will not be charged for

these item(s).

order details

order date: 01/23/2023

order number: BAB3972680673

Little Treasure Gold Roses Size 6-9M 6-Piece Layette Set

Qty 1

Customer Cancelled

Hudson Baby® 6-Piece Floral Headbands and Socks Set in Burgundy

Qty 1

Customer Cancelled

Little Treasures Size 6-9M 6-Piece Mama Layette Set

Qty 1

Customer Cancelled

Hudson Baby Size 3-6M 3-Piece Cherry Cardigan, Dress and Shoe Set in

Red/Black

Qty 1

Customer Cancelled

Hudson Baby® Size 3-6M Lemon Short Sleeve Cotton Romper

Qty 1

Customer Cancelled

Hudson Baby® Size 3-6M 2-Pack Roses Dresses in Soft Pink

Qty 1

Customer Cancelled

From: You

Sent: Thursday, March 2, 2023, 1:56 PM (ET)

To: Comenity Bank

Subject: Transaction Refunds

Message ID: [protected]

Below is a copy of an email I received confirming my cancellation of an order placed to BuyBuyBaby instead of a refund being issued I was recharged multiple times. Please correct!

As requested, your order has been cancelled. You will not be charged for these item(s).

02/13/2023

Pending

BUY BUY BABY NASH E-CM TOTOWA NJ AUTH GRANTED

$82.34

02/06/2023

Pending

BUY BUY BABY NASH E-CM TOTOWA NJ AUTH GRANTED

$82.34

01/30/2023

Pending

BUY BUY BABY NASH E-CM TOTOWA NJ AUTH GRANTED

$82.34

01/22/2023

Pending

BUY BUY BABY NASH E-CM TOTOWA NJ AUTH GRANTED

$82.34

02/24/2023

Interest Charge on Purchases

Desired outcome: That the error of charging my credit card 4 times be immediately credited to my account instead of me having to wait unit 5/2023 for it to be corrected.

Read full review of Buy Buy Baby
Hide full review
ComplaintsBoard
S
5:35 pm EST

Buy Buy Baby Return/replacement

Order#

ORDER NUMBER

BAB6661711083

Ordered a car seat that FedEx damaged on delivery. I called for a replacement and customer service told me to return it to a store or FedEx location. The problem was that is over an hour drive from my home so they "scheduled" a FedEx home pickup... Customer service never even sent me the label they were supposed to. I then had to call back numerous times to get the proper label for pickup. Then the pickup never showed up. I ended up driving an hour to a FedEx location to ship the broken car seat. I was told numerous times by customer service they would send a replacement car seat when they received the one I was sending back. A week later I see they refunded me and retuned the car seat and did not send a replacement. I had to call again to have them send me a new one and took about 30 minutes over the phone having to read back the rewards cash numbers they refunded and then re-charge my card. This is ridiculous I had to jump through hoops for weeks to get a replacement that I wanted and had to talk to several customer service agents to achieve this.

Desired outcome: I would appreciate a response to why after asking for a REPLACEMENT four times the item was returned and refunded. Also why was there never an email notification when the item was received for return.

Read full review of Buy Buy Baby
Hide full review
ComplaintsBoard
R
5:28 pm EST

Buy Buy Baby Elvie pump

terrible attendance! They canceled my purchase without me asking and they don't answer my emails.

Order Date: 11/26/2022

order number: BAB3956507371

Read full review of Buy Buy Baby
Hide full review
ComplaintsBoard
R
5:43 pm EST

Buy Buy Baby Soho baby chandler set

We ordered the Soho baby chandler set which included the 4-in-1 crib, dresser and changing table topper. The changing table topper came first and was damaged including a crack and dents in it. We exchanged this for another one (2nd attempt) and it came damaged again with some of it not painted. Extremely poor craftsmanship and does not look like anyone inspected it before sending it out. We just exchanged it again (still waiting for the next one to come in). Each time we needed to repackage it up using our own packing tape and taking a ton of time to repack. We attempted to bring it to fedex and we do not have any near us so fedex needed to come pick it up. The first pick up was seamless but after that buybuybaby told me the next pick up would be for Thursday or Friday. Within this time frame we also got the crib. This was terrible quality. There were dinks and cracks and chips. Everything was wrong with this. So now I am not only stressed about this furniture being damaged but me being pregnant I am lifting these heavy boxes in and out of the house having to repack them. We exchanged this crib at the same time as the 2nd baby changing table. We put both of them out Thursday and Friday and fedex did not come. I called up buybuybaby and they told me that the scheduled pickup was cancelled but no one sent me an email or phone call to tell me this so that was a total of 4 times right there taking the boxes in and out. The new crib that came in still has multiple dinks on it and poor craftsmanship but I am sick of packing it up and sending it back. It is WAY TO MUCH STRESS FOR SOMEONE WHO IS PREGNANT. The dresser also has dinks and poor craftsmanship but I sucked it up and just kept that one. At this point it looks absolutely terrible on buybuybaby. I am extremely stressed, upset and disappointed on the furniture.

Desired outcome: Based on multiple exchange attempts, store credit would be acceptable or preferable compensation for the damaged portions.

Read full review of Buy Buy Baby
Hide full review
ComplaintsBoard
H
11:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Buy Buy Baby Horrible customer service

This is crazy. I’m so upset this is my 5th time reaching out to buybuyBaby about there baby registry promotion and no one seems to know anything about it and the people who do dive me different information about it. I was first told that the person who purchased from my registry gets the reward credit. Then I was told by another rep that what the previous rep said was a mistake because I had pointed out on the terms that it said “ Only purchases made from

an active buybuy BABY registry are eligible to

receive rewards. A registrant can earn up to

$300 in Rewards.”

I was told I would be receiving the max $300 in rewards on 10/26. 10/26 comes around no rewards we’re posted to my account. Then I was told it would be the end of the day on 10/26. The 27th comes along still no rewards. I spoke with another rep and they were rude tried telling me again it doesn’t go to the registrant it goes to the purchaser. I let them know that was wrong and this whole promotion seems like a scam. Then they said I was correct it does go to the registant after I sent her a screenshot of the promo from the site. Then she tried telling me that my rewards probably went to someone else’s account and then tried saying I don’t get any rewards. I’m so upset with buybuyBaby’s customer service. I’m already starting to build another registry on Babylist/Amazon/target etc. I hope the company documents and records each call and text with customer service. This has been the worst service I’ve ever had. The last person I spoke with was so rude condescending and disrespectful. I did not appreciate that. (I tried uploading some of the customer service text messages but some of them aren’t loading)

Read full review of Buy Buy Baby
Hide full review
ComplaintsBoard
N
12:23 pm EDT

Buy Buy Baby Umbrella baby stroller

Order # bab [protected]

Ordered same day delivery

Received 2 items (blanket and terry cloths) but not the umbrella stroller although it indicates delivered

Item # [protected]

Please contact me and resend stroller. It has bern charged to card already.

There are other items that I know are being fed ex later but this item is not coming that way. This was part of the same day delivery items

Desired outcome: send umbrella stroller

Read full review of Buy Buy Baby
Hide full review
ComplaintsBoard
F
8:17 pm EST

Buy Buy Baby Where to begin

This is a second order from you that was damaged so I'm returning as item is not in stock then rep was suppose to email a return label instead she sent my in store return well nothing near me for over 100 miles then I had to call back on hold then I sent in a military discount my coupon said ex 11- 2023 again this time I chatted was told that was an Error and couldn't not honor asked for manger did Not get then I request a call back from a manager again didn't happen not my fault the website had an error all other companies would honor
I have a picture of it and I sent to rep he didn't care I had an errror on car price on a website it was a large error guess what I printed it brought it in they took the hit

Desired outcome: 25%off entire purchase

Read full review of Buy Buy Baby
View 0 more photos
Hide full review
ComplaintsBoard
M
8:03 pm EDT

Buy Buy Baby Evolur santa fe 5 in 1 convertible crib

I paid $417.00 for this crib over a month ago and I have not received the crib nor has anyone contacted me about the crib. I asked for a refund and nobody seems to be able to issue me a refund. My money has been stolen by a public company and I am curious. Heading to the bbb to file a complaint there also. I have called their customer service and the local store and nobody has helped me. I also contacted hds which is their delivery company and they told me they don't know where my crib is because it got lost in transit. This was after they told me it had arrived at the local hub and would be delivered the next day. This has been a nightmare from hell and they are refusing to refund my money by giving me the runaround by not calling me back within the 24-48 hours that they promise you they will call. Extremely unprofessional, tacky service, horrible customer service and a waste of my time and hard earned money. This is unacceptable!

I want my refund now! The crib is lost. I don't want it anymore because your company dropped the ball! Refund my money!

Desired outcome: Refund

Read full review of Buy Buy Baby
View 0 more photos
Hide full review
ComplaintsBoard
D
5:45 pm EDT

Buy Buy Baby BAB7135465820 - Problem with Order

4/23/21 - called customer service because my order was not complete. I ordered a 4 pack of Dr Brown 5 oz baby bottles $22.99. When we received the package it was 1 single bottle and still charged me the $22.99.

1st representative I talked to said he would refund the full $22.99 for Buy Buy Baby mistake and I do not have to return the bottle. Our line was disconnected.

Called back and spoke with a 2nd representative who said that he would only refund me for 3 single bottles ~$15 bucks because it was not fair to Buy Buy Baby for me to keep the single bottle. Asked him why since the first person told me something different. He said its base on his judgment. He offered for me to return the 1 bottle, which is beyond me since we are in a pandemic!

What kind of BS is that. Terrible customer service and not considerate of the covid pandemic.

Desired outcome: Full Refund of Dr. Brown Bottles

Read full review of Buy Buy Baby
Hide full review
ComplaintsBoard
D
4:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Thursday, January 7th around 2:50- 3:30 I visited buy buy baby located in Cedar Hills Beaverton, OR. I went and got the items I went for specifically comotomo bottles and I asked about the price match and as soon as I mentioned the price match the manager started giving me attitude and when she couldn't find the items she said "I can't price match them...

Read full review of Buy Buy Baby
ComplaintsBoard
J
10:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Buy Buy Baby Customer service and store experience

My husband came to the store Rancho Cucamonga BuyBuyBaby Store (11530 Fourth St. Ste 125 Rancho Cucamonga, CA 91730) today on Nov 25, 2020 for a pick up order that we received a email notification for pick up today. My husband and MANY others were turned away at the door at 6pm! Many of them that made the trip to pick up their important orders before Thanksgiving (Which is very suspicious that a store would randomly close early the day before Thanksgiving without any reason or cause). The doors were closed and they had shopping carts barricading the doors from the inside of the store. My husband had been waiting at the door for quite some time to speak to someone as to why they were not open during the set business hours which were supposed to close at 8pm. Now at 6:30pm, employees inside were closing up, and vacuuming while they completely ignored their customers at the door. They refused to give customers a reason as to why they were closed. After observing the employees, there was no emergency or occurrence that would prevent them from staying open. There was no notice posted on the door and there was no communication to the public. My husband attempted to ask speak and call over to someone at the door. Someone finally came and he asked them for the Corporate Customer Service Number to call and the employee proceeded to ridicule him and scoff as She told my husband to quote "Find it online" rather than providing him the number or helping him. She was completely rude to him. As employees left, my husband spoke to them and they told him that they didn't even know as to why they were closing early. Another employee had just arrived for her shift and she also stated she was not aware that she did not need to report to work or that the store was closing early. My husband encountered many very angry and upset individuals including mothers with their children attempting to also pick up their orders to no avail they were ignored. This is a gross negligence on the part of store management internally and to serving the goodwill of their customers. I will continue to file a complaint to escalate this to corporate.

Read full review of Buy Buy Baby
Resolved

I have resolved this issue. Please remove my complaint effective immeadiately. Thank you.

Hide full review
ComplaintsBoard
J
3:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Buy Buy Baby The enclosure card was not included with the gift I ordered.

I have called 3 times now, trying to get someone to send the enclosure card that was not included with the crib I sent to my niece. She had no idea who the crib came from.
All I want is for Buy Buy Baby to complete the order and send my enclosure card to my niece.
Item: BAB7104029557
I ordered the crib with an enclosure card on 9/26/2020 online.
The crib was delivered on 10/07/2020 without the enclosure card.

Today I was transferred (again) to a supervisor and, in giving her the benefit of the doubt, we were disconnected. They are telling me that they are waiting for the vendor to get back to them. When I called last week, another supervisor told me they would email me within 24 to 48 hours and would that be okay. I agreed, but, again, no one has attempted to contact me.

Thank you,
Judy McDermott

Read full review of Buy Buy Baby
Hide full review
ComplaintsBoard
S
3:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Buy Buy Baby Customer service communication

Have received emails that my order has been delayed - no problem, but also no details of when it is expected to ship. Most annoying is that I waiting on hold for 1 1/2 hours - yes one and a half hours and no one answered - this is totally unacceptable - covid or no covid! People are working - companies are open... Do not use covid as an excuse for poor customer service. Have a call back option if you do not have enough people to cover your customer service dept please.

Read full review of Buy Buy Baby
Hide full review
ComplaintsBoard
J
9:59 pm EDT

Buy Buy Baby Order not shipped

I placed an order on may 3, 2020. It's still sitting in processing and they are basically unreachable. No working email, over an hour hold time. Chat doesn't work. This was supposed to be a gift for my daughter's 1st mother's day. The charge in my card finally showed up as pending last week. I was hoping that meant it was going to ship. Even with the covid outbreak, this is completely unacceptable.

Read full review of Buy Buy Baby
Hide full review
ComplaintsBoard
L
9:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I entered into the store and it was my first time at this location. I wasn't greeted nor was I approached by anyone, but I always keep a smile on my face. I looked at the cashier located near the door. Nothing, not a word. She just looked at me. I continue to walk through the store staying on the isles without touching anything. I was looking for a...

View 0 more photos
Read full review of Buy Buy Baby
ComplaintsBoard
P
9:22 pm EDT

Buy Buy Baby Crib purchase from hell

This has been the worst customer service I have ever experienced. We ordered a crib and were sent two identical pieces (this led to one missing piece) for the crib. It has been nothing short of a wild goose chase on how to get the correct piece. My wife has been calling and emailing non stop to even get an answer. Our baby is due in the next few weeks and we don't have a functioning crib. We have spoken with multiple service reps and one by the name of brenden even gave us a wrong number to contact for our home delivery. It ended up being a number for a vitamin store. Called back again and got a guy by the name of brendin. That's right, 2 guys with different ways to spell that name. Brendin told us that he couldn't help us at all.

I'm tired of going around the horn trying to get an answer. I planned on buying the uppababy stroller through buy buy baby, but why would i? Why would I support a company with such horrible service. I need an answer now or you will lose a customer and I will go to the better business bureau.

Read full review of Buy Buy Baby
Hide full review

About Buy Buy Baby

Screenshot Buy Buy Baby
Buy Buy Baby is a retail company specializing in merchandise for infants, toddlers, and expectant parents. Their product range covers essential items such as baby furniture, including cribs and bassinets, strollers, car seats, and high chairs. They also offer a variety of clothing options for newborns and toddlers, alongside a selection of toys suitable for early development.

In addition to these core products, Buy Buy Baby provides a range of feeding accessories, from bottles and breast pumps to formula and baby food. For nursery and home safety, the company stocks items like baby monitors, gates, and bed rails. Health and wellness products, including thermometers, humidifiers, and grooming kits, are also available to cater to the well-being of young children.

Furthermore, Buy Buy Baby offers a selection of maternity wear for mothers-to-be, as well as nursing and postpartum essentials. The company's services include a gift registry, which is particularly popular among expectant parents planning for baby showers or preparing for their new arrival.

The website, buybuybaby.com, serves as an online storefront, providing customers with the convenience of shopping from home. It features product reviews, detailed descriptions, and the ability to check in-store availability. Customers can also access services such as a store locator, online order tracking, and customer support through the website.

Overall, Buy Buy Baby aims to be a comprehensive source for products and services related to baby care and parental needs, offering a wide range of items to support families from pregnancy through to the early stages of a child's life.
How to file a complaint about Buy Buy Baby?

Here is a comprehensive guide on how to file a complaint or review about Buy Buy Baby on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Buy Buy Baby in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Buy Buy Baby. Include key areas of concern, transactions with the company, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Remember to attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Buy Buy Baby on ComplaintsBoard.com.

Overview of Buy Buy Baby complaint handling

Buy Buy Baby reviews first appeared on Complaints Board on Jul 4, 2012. The latest review I was not allowed to use my $50 gift card 3 days after they stopped taking them was posted on May 29, 2024. The latest complaint Customer service and store experience was resolved on Nov 25, 2020. Buy Buy Baby has an average consumer rating of 1 stars from 178 reviews. Buy Buy Baby has resolved 1 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.2
223 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Buy Buy Baby Contacts

  2. Buy Buy Baby phone numbers
    +1 (877) 328-9222
    +1 (877) 328-9222
    Click up if you have successfully reached Buy Buy Baby by calling +1 (877) 328-9222 phone number 0 0 users reported that they have successfully reached Buy Buy Baby by calling +1 (877) 328-9222 phone number Click down if you have unsuccessfully reached Buy Buy Baby by calling +1 (877) 328-9222 phone number 0 0 users reported that they have UNsuccessfully reached Buy Buy Baby by calling +1 (877) 328-9222 phone number
  3. Buy Buy Baby emails
  4. Buy Buy Baby address
    650 Liberty Avenue, Union, New Jersey, 07083, United States
  5. Buy Buy Baby social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all Buy Buy Baby contacts
Buy Buy Baby Category
Buy Buy Baby is ranked 3 among 47 companies in the Kids and Baby category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.