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1.8 85 Reviews

HTC Complaints Summary

18 Resolved
67 Unresolved
Our verdict: When using services from HTC with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Newest HTC reviews & complaints

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S
2:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

HTC lost mobile

I had mailed to u many times for recovery of my husband's lost mobile phone on 3rd Jan 2008 and till now there is no response. Please help me in finding out my mobile. Details are as follows:

Complaint already registered at - Andheri Railway Police Station, Dt. 03.01.2008, Andheri, Mumbai.

Name : Harshad Satwe

Address : IIT Lakeside Gate, Opp. Pizza Hut, IIT Powai, Mumbai No. 76

Phone Model : HTC

Last used No. [protected]

E-mail - harshad.[protected]@lionbridge.com, shravani.[protected]@gmail.com

Missed date : 27.12.07, time 13.30 to 14.10 while travelling between Mira road Rly station to Andheri Station.

contact no.[protected], [protected]

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Norishazi
, PK
Sep 28, 2019 5:27 pm EDT
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Whenever i go the setting ad select dislay and gesture settings an error occured...please resolve my issue as soon as you can...

I also attached the screenshot of the error.

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Mitzzy
, IN
Jul 23, 2009 12:59 am EDT

Winner in Draw
sir i have recieved a message on my mobile that i have won GBP-250000 in the SHELL Mobile 2009 Award program. To claim my prize contact Dr.Jones via e-mail stdc782009@live.com
sir if it is true contact me on miteshbagri@ymail.com

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G S Raman
, IN
Jul 03, 2013 9:41 am EDT

I possess an HTC mobile gifted by my son from Australia. The problem I have is that the battery is getting discharged very fast, perhaps the battery needs to be replaced. For the purpose kindly give me the details of the authorised services /agencies in Bhopal.

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Amresh Kumar
,
Sep 25, 2007 12:00 am EDT

Hardly one month back I purchased HTC Touch Mobile, Now the LCD is having problem. When I was searching for customer care. There is no customer care in Bangalore. Now I am loosing my business due to this mobile and very worst support.

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SHYAMAL BANERJEE
, IN
Sep 28, 2009 2:29 am EDT

please inform me immediate your proceedure for transferring the prize amount. also acknowledge me about its reality.
thanking you,
shyamal banerjee
28/09/2009

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SHYAMAL BANERJEE
, IN
Sep 28, 2009 2:24 am EDT

HTC Mobile Complaints - winner of dram
Review all HTC Mobile complaints
HTC Mobile
Posted: 2009-09-28 by SHYAMAL BANERJEE

Winner in Draw
sir i have recieved a message on my mobile that i have won GBP-600, 000G.B.P in the 2009 TM-MSN Mobile Draw. To claim my prize contact Dr.Greg Jones via e-mail stdc782009@live.com & E-mail : dr.jonesdept@live.com
sir if it is true contact me on shil_445@yahoo.in

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Saeed Mirza
, SA
Jul 23, 2009 2:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi,
I would like to inform everyone who is interested in HTC product in Saudi Arabia and Middle East that, HTC have no support for after sale service at all. I faced problems for after sales services for two of my HTC phones. First of all they do not have a care center but only through third partis i, e; NASA, SILICOM, ELECTRO, JARIR etc, ...who's job is just to collect your mobile and again look for a third party to repair ir and the cost to be charged from HTC. since, HTC do not trust them being all these people are Egyptians and can't speak English nor enogh qualified to handle such high-tech USA product, These Egyptians have no choice but to forge the customer by deceiving the customer by simply saying "we found water inside - or someone have already open this mobile or simply - this part is not covered in warranty " ultimately if you want to get your device which is suppose to be under warranty - PAY FOR IT otherwise YOU CAN NOT DO ANYTHING against these Egyptians since they are Arabic speaking - no one in this country will listen to you.
I lost my money twice, being an expat working in Saudi Arabia I sincerely advise everyone not to buy any of HTC product due to problem with after sale services.
I am sypathise with HTC - USA working hard to such beautiful product but is a failure due to bad supporters in Middle East.

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1:38 pm EST
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HTC Unlocked Phone

I was given HTC mobile phone bought from Aeliotis in Cyprus as a present from my bf for the price of 499euro. When I switched on the phone, in the "welcome screen" I could see the logo of T-mobile (a German provider) operating networks in EU and USA. In this way, I realized that this phone was an unlocked phone. Also note, that the box had already been opened when my friend bought it and the instructions as well as the notes on the box were in German. Also, my friend told me that the seller at Aeliotis switched on the phone before giving it to my friend.
The next day, I went to their shop the with my friend, asking them to give our money back. At first, when I told them that the phone was unlocked, the person at the customer service desk was saying that he had no idea what I was talking about. After 5mins of discussion they gave us our money back.
Later, I bought the same phone (in a sealed box) from the HTC agent in Cyprus at the SAME price of Aeliotis. When I told them about my experience with Aeliotis they told me that Aeliotis or any other company can sell HTC phones in Cyprus but they don't accept to repair any faulty phones etc at their service department if the phones were not imported by them (in some cases they have to pay 200euro or so). Therefore, in these cases, the seller needs to send the phone back to the exporting country.
In general, unlocked phones may not have any problem BUT among other things in some cases due to proprietary settings sometimes installed in locked handsets, the phones don't always function correctly with other carriers. Also, there is a risk with the warranty and the service dpt. If you need to send the phone back to the exporting country for repair it may take anywhere from 1-4 months to get it fixed (IF).
So, why should I risk buying an unlocked phone when I have the option to buy the same phone at the same price from the official agent?

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OOO-NNN
, CY
Aug 05, 2013 6:38 am EDT

With Aeliotis Cyprus I had the worst experience ever . I took my phone for services over a month ago, and still no reply . Customer service staff is horrible, management even worst - avoiding any contacts with the customers . ongoing nightmare . I will never be using their service services (thought I can’t call it services ) and do not recommend to nobody

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4:26 pm EST
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HTC Cheaters and bad services

Becarefull of HTC service center in Bangkok at Rama 9 intersection. I had bad experince with this HTC service center. They just damaged my P3300 when I bring this to them to rplace the body parts only. I have replaced body parts with them at least 3 times and last time they put the soldering iron on battery socket to damaged it. They removed the socket legs from the printed cicuit board. I found it when I got problem with my phone and try to fix it by my self and found this inside. I opend this phone by my self many time so pretty sure that there was no such reparing before. So do not bring these units to them for services. If you bought this brand try to fix somwhere else or just put in the dust bin. Better not buy this brand here in Bagkok.

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11:35 pm EDT
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HTC AT&T Customer Service

I ordered my Aria from AT&T on Oct 22 of this year. When I received it I was quite impressed with it compare to the Iphones I have come across in the past. I took it out of the box, called AT&T and had the phone provisioned for my line. Everything was fine with the phone and I used it watching you tube videos and playing around with the different apps that came with the phone. When I finally sat the Aria down on the table I noticed after about 10 minutes it would reboot its self. Assuming AT&T were pushing updates to the phone and being familiar with vastly different operating systems from windows to unix to symbian I knew this was normal for a smart phone that s updating important software. When we went to bed I realized the phone was not acting normal. It continued to reboot its self until the battery died the first night. All day the second day the same thing. When the phone was in use or on the charger it was fine but as soon as it was on battery power and went into low power mode from not being used it would start this reboot loop.

I took this phone to my Local AT&A store and a tech looked at it and commented "We get this in about 1 in 4 Arias. It is a Hardware Issue. We can exchange it here but since you bought it online we have to charge you a 35 Dollar restocking fee" So I was sent home to call 611. (AT&T Number for Handsets)

Here is where the fun begins. Thursday October 28th of this year (Last Week) I spent over 4 hours on the phone with AT&T. I called Business Care (This is a business Account) who sent me to Premier (AT&T Website people), who sent me to NBO (National Business Ordering), Who sent me to Warranty. This cycle repeated 2 1/2 times. I spoke to every department twice each of which denied any responsibility. I will be very brief with the details in these conversations but remember this has taken place over 4 hours on Thursday. Much more was said but this s the jist of it.

Business Care:"I'm sorry you didn't order from us please call premier."

Premier: "We are sorry you ordered through NBO I'll connect you."

NBO: "We are sorry you need to call warranty."

Warranty: "Sir, you have only had the phone for 2 days the warranty does not kick in until the 31st day."

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Update by InsanityLivz
Oct 31, 2010 11:36 pm EDT

You can view A Power POint Presentation that I emailed to the CEO's at AT&T here. Http://www.cgzservices.com/doc/ATTComplaint.ppsx

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1:25 pm EDT

HTC Bad customer service

They will use 'liquid damage' as an excuse for their phones breaking. Will charge you a phenomenal amount for repair and will tell you they have to pay more than £20 to send it back without repair because it's not in the warranty (liquid damage). Rude customer service staff that will interrupt and argue with you, including answering the phone 'what do you want' and telling you about the amount of customers they have complaining and the fact that we have to wait our turn (3 weeks I waited). They will very rarely call you back when promised. Even the managers are powerless to change the petty rules. Do NOT want to keep the customers happy whatsoever. A useless, pathetic and very poor company.

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R.kannan
, AE
Dec 16, 2009 1:50 pm EST

Dated: 15/12/2009
Wednesday

I bought a phone HTC DIMOND from United Book store(Jarir book store) Abu Dhabi 11 month ago order No 57316 and S/N HT823GN39574. I found some DISPLAY problem on the LCD while using the phone. When I using in beginning its blinking slightly on bottom edge after it’s become more in is performance. So the time I gave the phone to the vendor with Warranty to do servicing.

In beginning they refuse to do send Servicing, They rise the hand as a normal vendor like after sold its not in is product to take care. So finally I request to the manager to send Servicing DUBAI HTC CARE, SIT Distribution, Dubai Airport Road Free zone.

In the service centre it was in 1 week observation they did not find the problem
Phone submitted date 01/12/2009, Service date 10/12/2009, HTC Care Service Bar code No: M1S09121000010
They are telling it is changed SUB board and ROM from the phone. I don’t think so when I giving the phone to service it was some photos and some video files, when I return back it was in same position. Its means they did something or not.
In the same time they telling we reinstalled the software. “Really my tears are come out”
The phone when I bought AD dhs 2999.00

So now the Second time I noticed that my mobile as the same position (LCD Display Blinking on below part) and again I giving back to the company for repair. I don’t know now what they will do……or not
I am totally unhappy customer of HTC.

I discourage anyone buying any kind of HTC product as I have a good friend who made the same mistake. I have met one of the customers in Cellucom today who said that he is not happy with the phone or the after sales services of HTC after investing a lot of money in HTC product. I strongly believe that HTC failed to give the customer confidence on after sales or else I believe Cellucom may not interested in HTC services as they give much priority for NOKIA, Sony Ericson etc.

I have never seen such level of customer support in all my life...!

Thanks & Best wishes your disappointed customer
R.kannan
Abu Dhabi – UAE
Mail id: ram_kannan55@yahoo.com

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ajucvarghese
, AE
Jul 26, 2011 12:55 pm EDT

htc isvery bad company.

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HTC=Hates Their Customers
Utica, US
Dec 23, 2010 3:50 am EST

Same thing has happened to me TODAY. The SD card holder was bad, sent it back, and they sent me my phone with the WRONG operating system on it. I sent it back so they could install the correct system on it, and now they claim I must pay for "water damage." I declined, and they refuse to correct the operating system error their techs make and have forced me to pay $28 to get my phone back!

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12:52 pm EDT

HTC Within span of a month earphones began to malfunction

I have HTC 3400i handset which is still in warranty. Within span of a month earphones began to malfunction. So I visited its service center at Vikroli. They promised to return me new earphones within 15 days.

But I had to visit the service center for 5 times as they failed to return earphones even in 2 months. Lastly after some arguments ( they even dont respect or care for customer ) they handed me earphones that were repaired not even the new ones.

Within a day or two it started to malfunctioning again. I dont know how to deal with them as even thought of visiting customer care ( which is 45 min away from my home) reminds me of their previous service.

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nonlife_
, FR
May 01, 2014 2:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello,

I responded to your forum in May 2017 when I was scammed in China.
And today I want to delete my account and my reaction in line with all that concerns me.
You can find the link below.

The problem is that I no longer have the email account of the time and identifiers to be able to do it myself.
Can you help me get there.
In advance thank you to you.
Regards,
Irene-Myriam PREVOT

PS / I could not find an email address to send you my request so I reinstated as if I should complain again, or as you well know you can not write without log and I has more access identifiers.

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askme222
, CN
Oct 09, 2013 4:07 am EDT

I was bought my HTC One X in Hong Kong, And I was used it 4 different countries where i was work in Europe and Asia. Suddenly the phone was unable to charge himself. In that time I was in China. The local customer service was refuse to provide to me even chargeable service. They said that I need to comeback to Hongkong to fix the phone.
I think it's ridiculously stupid, because that's mean that I can use this HTC products only in place where I boy it, and can't go with it abroad.
Hope you will die soon HTC.

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prashant sanjay shinde
, IN
Jan 27, 2012 7:17 pm EST
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Your name:PRASHANT SANJAY SHINDE
Address:NEW PALACE ROAD, TRIMURTI BUNGLOW, AKKALKOT, DIST-SOLAPUR
Phone model:HTC WILDFIRE
COST: 15000/-
Make:HTC
Last used No.:[protected]
E-mail for communication:123prash.shinde@gmail.com
Missed date:25/01/2017
IMEI No.:[protected]
my fone has contain very very imp no.s and data ..plz help me i beg u..

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sarfara
, IN
Dec 03, 2011 2:10 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i have lost my cell phone HTC wildfire s
plz help me to find it, it was costly and i had some important stuffs in that.
IDENTITY
model no
htc wildfire s A510e
imei
[protected]
imei sv
01
device serial no
sh15ntr27109
imsi
[protected]
plz help

ComplaintsBoard
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10:49 am EDT
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HTC Servce Charge Greater than the actual Prizes

Dear All
I buy a mob from Htc (Touch 2) aftr 2 mths tht not working properly so i send to servse i recvd 1 mail frm Htc they found some liquids in phne so they need to replace some material i need to pay servce charge Arround AED 1100 but i buy the mob 1599 only they need to remve two material and prize 1100 Dhs, so my Qus wht abt other materials ...
I attaching the mail which i received and Products new Prizes

Dears,
Please find estimation details
Customer:
C4 DALMA MUSSAFA AUH

Customer Ref:
[protected]
IMEI#:
[protected]

S/N:
SH01XP100007
Service Charge:

1
MAIN BOARD REPLACEMENT
900.00
2
CAMERA REPLACEMENT
200.00
3

Total
1, 100.00
Service Report
The reason for charges incurred
1
LEAKAGE CURRENT/PC SYNC PROBLEM
2
CAMERA MALFUNCTION

3
LIQUID DAMAGED
WE CAN’T CLAIM MAIN BOARD AND CAMERA UNDER WARRANTY.
THANK YOUJ
Br,

Maria Penita Roslin
Technician

SIT DISTRIBUTION FZCO

Unit 60 Al Habtoor Complex,
Industrial Area 3, Ghusais
P.O.Box 232445, Dubai UAE
www.sitdistribution.ae

Tel:+[protected]
Fax:+[protected]
maria.[protected]@sitdistribution.ae

Product Name: HTC TOUCH 2
Model No: HTC T333
Retail Price: AED 1599/- ( USD Approx. 438.08/- )

OS Microsoft Windows Mobile 6.5 Professional CPU Qualcomm MSM7225 528 MHz processor Messaging SMS (threaded view), MMS, Email, IM, Push Email Browser WAP 2.0/xHTML, HTML (Opera 9.5) Radio Stereo FM radio with RDS Games Yes Colors Black, Brown, Silver GPS Yes, with A-GPS support Java Yes, MIDP 2.0 - MP3/WAV/eAAC+/WMA player - MP4/WMV/AVI/H.263/H.264 player - Pocket Office (Word, Excel, PowerPoint, OneNote, PDF viewer) - Organizer - Voice memo - T9 Battery Standard battery, Li-Ion 1000 mAh Stand-by Up to 500 h (2G) / Up to 370 h (3G) Talk time Up to 7 h 30 min (2G) / Up to 6 h 10 min (3G)

2G Network GSM 850 / 900 / 1800 / 1900 3G Network HSDPA 900 / 2100 Announced 2009, September Status Available. Released 2009, September Size Dimensions 104 x 55 x 12.9 mm Weight 110 g Display Type TFT resistive touchscreen, 65K colors Size 240 x 320 pixels, 2.8 inches - TouchFLO finger swipe navigation - Touch-sensitive zoom bar Sound Alert types Vibration, MP3, WAV ringtones Speakerphone Yes - 3.5mm audio jack Memory Phonebook Practically unlimited entries and fields, Photocall Call records Practically unlimited Internal 256 MB RAM, 512 MB ROM Card slot microSD (TransFlash) up to 16GB, buy memory Data GPRS Class 10 (4+1/3+2 slots), 32 - 48 kbps EDGE Class 10, 236.8 kbps 3G HSDPA 7.2 Mbps WLAN Wi-Fi 802.11 b/g Bluetooth Yes, v2.1 with A2DP Infrared port No USB Yes, miniUSB v2.0 Camera Primary 3.15 MP, 2048x1536 pixels Video Yes, [protected]@30fps Secondary No

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Manojnair1979
, IN
Oct 31, 2010 2:02 pm EDT

I guess if your device is physical or has a liquid damaged the tendecy is you will be the one responsible for the charges. The price for each spare parts from HTC i think doesnt based on the actual parts where retailers are selling the products. if you will ask for the individual amount of each HTC TOUCH 2 parts i believe it is higher than the price when you originally bought the device plus the labor charges i think.:)

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4:13 pm EDT
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HTC Refusal to honor warranty

The LCD screen of my three month old HTC Eris failed internally (a big crack developed across the screen...NOT the outer glass screen, but the internal LCD display). No, the phone was never dropped or subjected to physical abuse. The phone was always used with a slip-on rubber protective case. Verizon claims that the failure was due to my having carried the phone in my pocket (I often carried the phone in the front pocket of my cargo shorts...but NO, the phone was NOT broken when sitting down). Verizon claims that the phone overheated in my pocket, due to my body heat...and that therefore, this is not a warranty issue. This despite the fact that, the day this problem occurred, the outside temperature was in the 90's (it often is here, this time of year)...and my body temp is 98 degrees plus. So, as per their story, a temp differential of no more than 10 degrees F caused this. Interestingly, the girl at the Verizon store who "informed" me of the error of my ways...and refused any warranty claim... carried her Motorola Droid phone IN HER POCKET. When I inquired as to the obvious hypocrisy of this...and as to why customers are not specifically WARNED about this issue...all I got was a "runaround" answer.

The temperature / failure scenario, as insisted upon by this person at Verizon is, of course, absolute NONSENSE. She even laughed and remarked to me when I showed her the phone and explained the problem, that "oh yes, we get a lot of those". Apparently, this is a common problem with the HTC Eris phone...and apparently, Verizon have been told NOT to honor warranty complaints of this type. HTC and Verizon trying to weasel out of any financial responsibility, clearly.

I had insurance on the phone, but elected NOT to use it (why the hell should I pay the $89 deductible to get a new Eris, when this might well happen again...and it SHOULD have been handled as a warranty claim, anyway ?) Instead, I've dumped the POS phone...and probably will dump Verizon as well.

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black addam
columbus, US
Apr 18, 2011 6:33 pm EDT
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HTC's lack of product (and consumer for that matter) support is more to blame then Verizon's indifference ( although it was the Verizon sales woman who pushed the phone on me as the 2nd coming ) in most issues I have experienced with the Eris. I do blame Verizon for the run around between my warranty and HTC customer service it was like nobody had a clue about how to handle even simple requestin the end I was offered the Droid incredible from htc from verizon I said NO. Htc, just does not have ANY product support for their phones and woe to the buyer if you have issues...I however did choose the lesser Moto Droid and I loved every minute

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John Olesky
, US
Sep 23, 2010 8:00 am EDT

I have the HTC incredible and has the same problme. broken glass and never abused.. I would not recomment this brand of phone.. when you call HTC they pass you over to a company called PCD...

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DaveJ90
Averill Park, US
Jul 29, 2010 12:24 pm EDT

Same problem here, never dropped phone always carry it in my pocket with nothing else that could press against it. My phone was sitting on my charger and was working just fine the night before. Woke up the next morning, turned it on to discover that I had a black circle, near the bottom left corner. As the day went on, lines started appearing from the circle across the screen. By the time I got tho the verizon store, I could only see half my screen. I don't have insurance but did not misuse or drop my phone and the problem mysteriously appeared over night. Not even a scuff mark on my screen protector. I refuse to pay $170 for a replacement when the phone obviously had a manufacturers defect. If they do not supply me a free replacement, I will drop my data, text and all the extras I pay for on my account and just pay the bare minimum until my contract is up. Verizon could easily rectify this issue by replacing my phone for free but I guess they would rather lose my $200 + a month and send me away very dissatisfied.

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3:11 pm EDT
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HTC SMS MESSAGE WON 415,000 POUNDS

I LIVE IN NASSAU, BAHAMAS AND RECEIVED A SMS MESSAGE ON MY HTC DUAL CELL PHONE FROMO TEL NO. [protected] STATING THAT
"CONGRTULATIONS YOUR MOBILE NO. HAS WON 415, 000.OO POUNDS IN NOKIA U.K. PROMO PAYMENT NO. NK-1015 FOR CLAIM EMAIL [protected]@LONDON.COM & CALL [protected]. I PURCHASED MY PHONE IN NEW ORLEANS,

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Waldo Dobbs
,
Jun 08, 2010 12:08 pm EDT
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Hey Mary,
I got the same in Nassau 8th june 2010. I just have a crabby old 6210 from the UK, the Sim's from BahTelCo tho? How did they associate THIS number with THAT phone if they were aquired half a planet and three years apart unless they ARE authentic? {Laughs}
You have the same "PROMO PAYMENT NO." as me.
Obviously a con, but WTF's the point?
Guess i'll just have to save up for my new Iphone 4 the hard way. :-)

Regards

D.R.

waldodobbs@yahoo.com

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10:11 am EDT
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HTC Service/Repairs

I bought the HTC HD 2 in November 2009 and to date, after numerous calls/complaints/repairs/servicing the phone is still not working! HTC replaced the phone with a “new” one and funny, we are back to square one! Phone hangs, does not switch on at times and is slow! So to recap, for the last almost 6 months I have had neither NO JOY from the company (HTC) nor the phone, the phone that cost me almost R10K. This is now my fourth complaint on Hellopeter and all Leaf International can do is pass this on to someone that can obviously not help me! It has been given to Tshepo, Renier, Craig and even the CEO Bjorn Gohre and we are back at square one! Leaf International should start taking responsibility and ownership for this now! Customer service should prevail as there was no lack thereof, rather NONE WHAT SO EVER! I will post this onto Facebook and Twitter and I will start advising anybody and everybody that used HTC products to change their brand immediately! I am awaiting your feedback on the most painless and easiest resolution to YOUR PROBLEM and my BAD LUCK with your product! I demand my monies worth!

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Kanyptian
Smalltown, US
Nov 09, 2011 11:54 am EST

Three months ago I sent my HD2 to the HTC repair department to have my screen repaired. I get a call telling me that my phone is dead and needs a new motherboard (funny, since it was working fine when I shipped it) and the price has gone from $125 to $285. Everyone knows that a brand new very disappointing HTC HD2 running Windows 6.5 doesn’t cost that much brand new anymore. They ship me back my phone with no screen and NO buttons. It’s a shell of a mobile and I can’t do a single thing with it because the buttons and base they were connected to are GONE. Now I have to go small claims court because they refuse to send me the parts they stole. All I wanted were my buttons and to get my phone fixed somewhere else, now I am going to ask the judge that they replace the whole unit for being so ###ic.

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HAUWA A IBRAHIM
, NG
May 24, 2011 1:03 pm EDT
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The followings are my complaints for your urgent attention; please.
{1} I can't receive calls
{2} I can't make call
{3} I can't browse neither access to the facilities.
{4} I can't share my devices blue-tooth

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Millie212
, US
Aug 30, 2010 7:42 pm EDT
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I also have had problems with the HTC HD2 I bought mines in June 2010 as a birthday gift to myself. I paid $449.99 for it. It is the WORST phone I've ever owned and Im the type to upgrade alot. The worst part of all is that because I wasnt eligible for an upgrade I took it under credit with Tmobile, mind you I have never had a problem withany phone I have bought from Tmobile but here I go and purchase this one under credit and its giving me hell...I have to reboot all the time PLUS it FREEZES constantly to the point that the touch screen doesnt work and I can not pick up or make phone calls. I even had to master reset the phone before even having it for a month. So I call Tmobile with various complaints and they're telling me to just shut the phone off several times a day like a computer. I called agagin to drop their service and now they want to switch my phone for a Tmobile Dash 3G which in price comes nothing close to what I have to pay for the HTC HD2. They have the nerve to tell me that even if they exchange my phone for the DASH which is less I have to pay the same price as the HTC HD 2...Tmobile is NUTZZZZZZZ in 5yrs that I have been with them I have never owed them a month on my bill...andif thats not enough they cant even tell me what they did with my deposit of $250 when I first signed with them as a customer 5yrs ago...

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CHARLES 01
, ZA
Aug 03, 2010 2:59 am EDT

I HAVE PURCHASED THE PHONE A MONTH AGO AND WAS VERY EXITED BUT TO MY OWN DESPAIR IT KEPT DOWNLODING DATA FOR NO REASON WITH THE RESULT MY ACCOUNT WENT UP THE ROOF

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hd2_hater
Miami Beach, US
Jun 25, 2010 12:10 pm EDT

This phone sucks...could be Windows Mobile on it, but it sucks big time. never had to reboot a phone so many times in my life!

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HTC Rebate scam

Bought the HTC Touch phone on April 1st 2008, in the Virgin Mega Store (6801 Hollywood Blvd #105, Hollywood CA 90028) for a total of $270.61 (including tax), with a promised rebate of $100, that was supposed to be received after sending in a 'rebate form' that they were going to send me in the mail within 3 months. Thus getting the price down to roughly $170.

Apart from a bunch of other problems which I won't bother officially complaining about (no reception anywhere in or a 1 mile radius around my house, a broken card reader slot and AC adapter that both didn't fall under the $7 a month insurance), I obviously never received the rebate form within the promised 3 months.

I went back to the store 4 times to talk to the sales representatives that had sold me the phone to ask what was wrong, and they advised me to wait another 3 months, twice.

The 5th time I decided to go back, Sprint had parted ways with Virgin, so they were nowhere to be found. By then I had been waiting 9 months.

I then visited the next nearest Sprint store (364 South La Cienega Boulevard, West Hollywood, CA90048) who, after approximately 30 minutes waiting, could not help me and advised me to contact customer service over the phone.

The reason I had not done this yet was because of my bad experiences with customer service regarding my other complaints.

After numerous phone calls, mainly consisting of being reconnected to 'unauthorized' personnel, spending hours waiting, only to find your call being dropped eventually. Having a phone that does not work in your own house/neighborhood obviously did not help.

In September 2008 I eventually managed to get through to a 'supervisor' named 'Jay' (all the customer service personnel have neither last names nor employee numbers), he promised me to fix everything for me, I obviously felt very relieved and trusted him.

I was supposed to fax him my sales receipt together with my mailing address under attention of 'Jay' along with promotion code 05/97140 to fax number [protected] and could expect my rebate within 3 months.

I'm not in possession of a fax machine, neither do I have access to one, but 'Jay' helpfuly advised me to go to the Sprint store, because they could fax it for me.

I did that the same day, at another Sprint store location this time, naively hoping I would be able to avoid the 30 minute wait time. Needless to say I never heard from 'Jay' again.

By this time I had moved to another part of hollywood, but I made sure Sprint got notice of this, and 'Jay' was also aware of this. Also I made sure an extended USPS mail forwarding service was set up.

Another 3 months later I was back at where I once was, calling customer service for hours on end. And also contacting them through the website www.sprintrebates.com, explaining my situation. This usually led to them telling me this was an issue that needed to be resolved over the phone, providing me with the same phone number I had been calling all allong.

After a while I finally got through to another 'supervisor' named 'Nathan' through e-mail. He promised me to solve the issue, just like 'Jay' once had. I now had to send in the same stuff (receipt/address/promocode) via regular mail, and I could expect my 'status' to be updated within 3 weeks, and a rebate in the mail within 3 months. This obviously did not happen, but since our contact was through e-mail, I was able to contact him again, and he then advised me to scan all the info and send it to him in an e-mail (I had suggested this method from the very start since this is the only way to know for sure that nothing got lost in the process).

'Nathan' confirmed he had received my info and also promised and expedited process of only 3 weeks (or 15 business days as he called it). This was 02-22-2010, 3 weeks from that date would have been 03-09-2010

For a change my 'status' on www.sprintrebates.com did turn into a 'green' bar showing I should receive my check in the mail on or before 03-28-2010. Obviously nothing happened. I contacted 'Nathan' a couple of times more, we got to the point where I had to send them my address (for verification) through e-mail, and then they would cancel the original check and issue a new one. After verifying my address twice 3 days ago (I got the same e-mail twice) I haven't heard anything yet, but I strongly doubt miracles will happen. They can play this game for as long as they feel like it.

Basically I have been actively pursuing my rebate for a measly $100 for 2 years now, my contract with Sprint could have ended this month, but I figured I would wait with dropping my service until after I got the rebate. So far it has cost me approximately 40 hours of my time, not mentioning gas money/stamps/etc. I live here on a F1 Student Visa that will come to an end soon, so my time here is extremely precious (let alone expensive). By now this is obviously more a matter of principle than money, since it cost me way more than the $100 I will be getting, someday.

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8:04 pm EDT
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HTC bought fake phone instead of real one

A certain Kawus Najibullah, email [protected]@gmail.com, phone [protected] from Swampscott sold me replica of the HTC Diamond 2 phone instead of the original one via Craigslist. Unfortunately I figured out that it is replica only at home and called to the seller. He said that he didn't know that it is replica and of course didn't take it back. The phone looks identically to the original one, but differs in hardware and features. Probably my case is not unique. Please, be careful.

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Jim morinson
Malden, US
Nov 27, 2011 8:05 am EST

Mat' tvou ya ebal v rot, pidr shelkovistyi, tuparylaya tvar. Ti suka popadis mne v glaza. Hulya pizdish pro ludei. Ti suka ebanutay tupaya tvar proverit ne mog telefon pered tem kak za nevo zaplatit. tupaya evreiskaya jidovskaya morda. Mat tvou telefon stoit kasar ti videsh evo za 150 prodaut. Ti tupaya tvar mozgi vkluchi i podumai realno eto ili naebka. Pidr mohnatyi v rot ya tebya ebal, tvou mamu tvoevo deda s otcom tvou jenu v jopu fistnul bez harchi i tvoih sestr ebal do poteri pulsa. pidr. Gnida belobrysaya.

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Jim morinson
Malden, US
Nov 27, 2011 8:01 am EST

You must be an idiot if you think he scammed you. when you spend $400 on a car you should expect to fix it. Remember you are not buying a certified preowend vehicle. Since you are a loser who cant afford nice things suck it up and buy your self a bus pass with t your entire savings money. I think it might cover your bus pass. Good luck kid.

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jdaddy
Uxbridge, US
Feb 08, 2011 10:48 pm EST
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hi my names is justin i live in uxbridge, ma. Kawus najibullah also scammed me too! He sold me a car that does not pass inspection. there is alot more to story but was wondering if you could please contact me so maybe we can do something about this scam artist. im taking him to court. was wondering if you had any helpful information i can use in court. trust me im informing them of the scam on your phone on cragslist plus my car was off craigslist. thank you for your time and sorry that he got you too! im justin @ [protected] would highly appresheate it if you can; thank again

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HTC OVER PRICING

Dear sir / madam,

I had bought a HTC touch VIVA mobile from STATR ONE MOBILE

shop on 04-10-2009 AT SLIM LIM SQUARE MALL(Electronic mall)

invoice no: 109501. I checked out in the internet and came to know

that one of your sales person overpriced the mobile and diverted my

attention to buy this mobile, when I intended to buy HTC touch 3G

mobile.

The actual cost of the mobile should be around SGD 350-360, but she

was said SGD 500 as the best price and speed up quality feature of the

mobile and made me pay the amount SGD 500 in cash.

I think cheating a tourist is fraud and I hope Singapore law is strict

against crimes. Now tell me how do you want to handle it, or else I will

lodge a complaint to get the money refunded / Genuine product which

i intended to buy.,

Eventually have made so many calls from india but they not received

at all .

Kindly am too tyring of this trauma., Do the needful action

Other alternate contact no of shop:
# 02-85 Star One Mobile
Ph: +0065-[protected]

Expecting your speedy action and reply at the earliest.,

Thanking you .,

With warm regards.,

Prakasha.G.N.
#367, "Banashri nivas" C.T.Bed.,
B S K 2 nd stage., Bangalore - 560 070

E-mail:[protected]@rediffmail.com / malini.[protected]@ge.com

Mobile no: +91 [protected] / +91 [protected]

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HTC Why does Statefarm Insurance employee HTC Global Services as a vendor?

Why does Statefarm Insurance employee HTC Global Services as a vendor?

Why does Statefarm Insurance employee HTC Global Services as a vendor?

HTC Global Services caught by US Department of Labor

URL: http://www.htcinc.com

Companies which violate immigration laws need to be exposed. HTC Global Services is a company based in Troy, Michigan with offices around the world.

In India, it has offices in Tambaram, a suburb of Chennai.

This company has been found to violate US immigration laws. The following instances along with supporting evidence cautions employers and employees.

1. HTC Global Services has been found to violate the US Immigration laws on "6/8/2000" specifically "Failure to comply with subpart H or I (failed to obtain PW documentation)".

Refer case no : 213 in the excel document.
http://www.ilw.com/seminars/january2004_citation2j.xls

2. HTC Global Services has recently found to violate Immigration and Nationality Act (20.C.F.R Section 655.731) which includes withholding wages/salary from employee.

http://www.slideshare.net/ImmigrationWatchers/us-dol-conviction-of-htc-global-services
http://www.slideshare.net/ImmigrationWatchers/htc-global-services-us-department-of-labor-determination-letter

Check the images for proof of violation:
http://1.bp.blogspot.com/_W65XRQqn900/Sqes_VJsPXI/AAAAAAAAAAU/df-Kf5bKm_E/s1600-h/Page1.JPG
http://2.bp.blogspot.com/_W65XRQqn900/SqewO0X1ciI/AAAAAAAAABc/pqeQDETEQqY/s1600-h/Page2.JPG
http://2.bp.blogspot.com/_W65XRQqn900/Sqev3h6e5vI/AAAAAAAAABM/HpYZh4AFlbE/s400/Violations_by_HTC.bmp
http://2.bp.blogspot.com/_W65XRQqn900/Sqew2j8yUnI/AAAAAAAAABk/_POL9LjYDw8/s1600-h/H1B_Violation.JPG

Search Tags: HTC Global Services Madhava Reddy H1B Sponsorship Green Card USA Immigration

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anand vishwakarma
, IN
Sep 25, 2010 2:46 pm EDT
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my phone is lost dt 25/09/2010 mobile model HTC P3400 WITH IMIE NO: [protected] & S/N : HT807FW02030 : P/N : 99HCZ022-00 TRACE AND BLOCK MY CELL PHONE

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SYED MODASSARUL HAQUE
, US
Jul 22, 2016 4:44 am EDT
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I am facing problem frequently. My first problem was my mobile, but now my biggest problem is your service Center. They took my handset on 04-JUNE-2014 (WEDNESDAY), and told me that "We will back to you in 2 days.". Expected Return Date is 06-JUNE-2014 (FRIDAY). Till now I didn't got any response from their(Service Center) end. And when I am calling nobody is receiving my call.
Think about my position tomorrow I need to travel to other city and I don't have my mobile having all the contact details.
Today they received my call after huge effort of mine, and still not answered my any of the question, Now they said we will look into the request in system and will get back to you within 30 mins. Now 1 hour is gone, still no response.
And this is not happening for the first time, it is always happening. I repaired my mobile on 05-MAY-2014 for the first time, they changed some parts of mobile and within few week started facing new problem. When I took my mobile and explain my problem then they are giving silly reasons. I am not even sure whether the parts provided by them is Original or duplicates.
It is looking like, if you have a HTC mobile, you should leave your Job and only take care of your mobile.
Kindly provide me relief.

My Complain Details:-
Mobile Submission Date: 04/JUNE/2014
Mobile Expected Return Date: 06/JUNE/2014
Service ID: Q2S14060400003
S/N FA34HW102983
Part No - 99HTD032-00
Service Center Details:-

TVS ELECTRONICS LTD-CSS330-CH,
A4 FIRST FLOOL GEMINI PARSN COMMERCIAL COMPLEX,
1, KODAMBAKKAM HIGH ROAD, NUGAMBAKKAM,
Chennai - 600006
Tel No- 044-[protected]

Newegg_Support
Newegg_Support
City of Industry, US
Jul 14, 2016 3:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello Fortunate911,

We're sorry to hear about this and appreciate you taking the time to post this. We'd like to look into this further. Please send an email to wecare@newegg.com with your order number and RMA number. Thanks and we look forward to hearing from you soon!

-Rella (Newegg_Support)

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prodgers
Wesley Chapel, US
Jul 13, 2016 7:44 am EDT

I was supposed to get a $25 credit due to a promotion that took place 2 days after I purchase my Thunderbolt. The initial supervisor told me it would take 24 hrs to be credited to my account. 24 hrs go by and nothing. The next supervisor told me the same thing and still nothing 24 hrs later. The next supervisor(Cecille) told me it needed to be handled by their finance department and that would take up to 14 days. 13 days later I called and talked to supervisor Lissa who assured me the credit would be there the next day. 24 hrs later, that’s right, still nothing. I waited and extra couple of days and still nothing. The NEXT supervisor(Sean) tells me he is going to “escalate” the account in order to get it resolved and I could be sure to hear back from him 5 hrs later. Guess what, 5hrs later and still nothing. By the way, every supervisor after the first said they would call me and never did. So when I call back and ask for Sean he is “unavailable” and I have to explain the situation AGAIN TO YET ANOTHER SUPERVISOR. This time supervisor Benjamin assures me that it should only take another 12 to 24 hrs to finally resolve this and that he will call me. When I ask him if he will be there the next day so I can speak to him if(when) my account is not credited, he says he doesnt want to give me that information. What CUSTOMER SERVICE MANAGER who is ACTUALY TRYING TO HELP A CUSTOMER doesnt say something like ‘yes I will be here so be sure to ask for me so we can resolve this for you’ or ‘no I will not but I will be here the next day if you’d like to call me then’. Obviously the goal is to give the customer the run around, get them off the phone, and hope you never have to deal with them again. Hence the reason I talked to 6 DIFFERENT MANAGERS. ABSOLUTELY THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. By the way, its been 12hrs so far and still nothing from Benjamin. I won’t hold my breath.

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shahidmunir786
, AE
Jul 13, 2016 7:44 am EDT

I bought htc smart at recent Gitex 2010 at Dubai from Jumbo Electronics. The product is totally a failure. No clarity of voice, frequent system disruptions, system held, dialing problems, sms problems, very difficult to use. I cant expalin how pathetic this product is. Also I contacted Jumbo to help me out however as usual their after sale service is more than Pathetic. Pls do no buy and htc proudct and especially from Jumbo as they are not reliable retailers for after sale services.

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Anthony B Smith
, AU
Jul 13, 2016 7:44 am EDT
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Order No. [protected] was fraudulent and unsatisfactoy, all attempts to obtain a return address for exchange of goods has failed, and payment to you has been passed to the supplier against my objections.
I am dis-satisfied and disappointed with Alibaba.com and the supplier..
Yours faithfully,
Tony Smith

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HTC -VIVA 353443024022464
, IN
Jul 13, 2016 7:44 am EDT

HI,

I Awad A. A. lost my mobile phone,
Model : HTC MOBILE T223 VIVA
IMAI nO: [protected]
Purchase on : 29.05.2009
Purchase from : Vijay Sales
Bill No. 17-KH05-09CSI 497

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Fortunate911
Los Angeles, US
Jul 13, 2016 7:44 am EDT
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I bought a phone and contract for my GF. She got it and loved it. 20 days after receiving it, it broke and I went to Sprint to have them check it out and they told me I would have to take it up with the people I bought the phone from. I called up Newegg with whom I've never had anything less than a stellar experience, and they told me if I wanted the phone immediately, I would have to leave a $250 deposit and return the broken phone along with all my accessories in order to get the money back. They then mentioned something about extending my date until April 7th. Seeing as it was the end of March already when I called originally, I asked repeatedly if I had to have the phone back to them by the 7th of April to get my money back, and expressed that I didn't think that was going to be possible. They told me not to worry. Sure enough I didn't even get the return label (which the woman called me back and told me not to send the phone back with anything other than that) until April 1st or 2nd. I am on the West Coast and since they told me not to worry about the April 7th deadline, I took my time sending the old phone back because I wanted to make sure the new one didn't have any defects, and I am super busy and this wasn't on the top of my list.

Sure enough they sent me an email after receiving the initial, defective, phone stating that they wouldn't be able to refund my money because they didn't get the phone till after the 7th. Thinking that it was a simple mistake I called them to confirm what I had first been told. They told me again that I wouldn't be getting my money back and I asked them to escalate it to their superiors. Three or four days later I get a call at 6:30am telling me that I would indeed not get any money back.

Long story short, I paid $380 for a new phone from Newegg because they basically stole $250 of mine. I didn't even get to keep the defective phone.

Don't buy cellphones from this company. If the phone is defective, they make you jump through hoops then steal your money.

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UpsetUser
San Antonio, US
Jul 13, 2016 7:44 am EDT

HTC 1S/X The phone works well apart from the WiFi disabling the call out function on the phone. It insists I must switch off the 'Airplane' mode, when it was never switched on in the first place. When the airplane mode is accessed, it is OFF. T-Mobile says take the battery out. The unit is a sealed unit! HTC say there is no software update. Phone going back tomorrow for a FULL refund.

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49ea4
, IN
Jul 13, 2016 7:44 am EDT

i had lost my cell phone on 26th feb. 2012 at around 8 p.m at bangla saheb c.p (gurudwara) model no. is htc wildfirea3333
IMEI no is [protected] . i was using [protected] no. on that phone
last used no is [protected]

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HTC Insulting Customer Service & Defective &Smartphone&

I had posted a complaint toward Bell earlier this evening but felt the need to update the status of my outrage. I`ve been with Bell for 4yrs and growing up we had Bell landlines. Up until today I`ve had adequate dealings with them. I pay $90 a month for an HTC Touch Pro so for that price I expect excellent service. The average cost of cell phones in other nations puts us to shame. Bell & other large phone providers bully customers and keep costs high on things such as text messaging or MB bandwidth. Charging outrageous prices for flying data. Point is, I expect top notch service since I`m paying a monthly amount that rivals some of the most expensive plans in the world.

With that said I`ve been having issues with my 4 month old Touch Pro. It frequently misses calls. Callers will be automatically directed to the voicemail with no evidence of a call taking place in my call history. As I use my phone for my business this is unacceptable. The next issue with the phone is that it draws more power per second than the charger can provice. Sound crazy? It`s not... If you are having a long conversation and your phone is plugged in, it WILL inevitably shut down due to battery power. You are forced to wait 5 to 10 minutes to allow charging while the friend you were talking to is getting your voicemail. In a world of overpriced plans and smartphones I expect more.

Given these problems I decided to phone Bell Mobility. I called them at 2:49pm and was on hold for 2hours and 20mins until I was disconnected. Annoyed and frustrated I phoned back at 5:12pm. Amazingly I got a CSR in seconds of waiting... how does that work? Over a two hour wait and 5 minutes later it becomes a 10 second wait?
Something is seriously wrong with their dispatch department.
The CSR I got this time was monotone and didn`t show much empathy for my 2hour wait. I asked to speak to a manager right away as I know this person couldn`t help me. They agreed and transferred my call.

The only problem was they transferred me to another CSR?
Annoyed & very frustrated I asked once again to speak to a manager. The new CSR agreed and put me on hold once again.

At this point the phone shut itself down. It wasn`t able to operate on the power provided even though it was plugged into the wall outlet. Unbelievable.

5:34pm I phone back after allowing my phone to charge.

I am told by the automated service that there will be a 45min wait to speak to a CSR. I wait 20mins and get someone. Finally, thank god.
This guy was helpful, the only issue was he accidentally hung up on me with his elbow. Yeah really. He phoned on his personal cell phone after he had hung up and appologized. He told me since I was disconnected from the call centre I would need to phone in again and wait. Defeated I said thank you and hung up. At least the guy phoned to tell me what happend.

5:58pm I called Bell Mobility once again. Waited on hold for 45mins. Finally got a CSR. Admittingly I was frustrated and let her know my true feelings for bell all the while telling her it wasn`t personal and that she was doing a fine job.

She told me that all though I spent $150 on an extended warranty 4 months ago. I can only trade in my phone for another Touch Pro.
They were too busy to allow me to speak with a manager but one will be phoning in the next 24hrs.

I will be asking for another model of phone as the issues I have cannot be fixed with a replacement.

Let this be a warning to all cell phone customers. Stay clear of BELL MOBILITY. They are another heartless coroporation.

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The Realist
, CA
Sep 02, 2009 6:20 pm EDT

I totally agree... The CSR are really fast at responding to email but don't seem to pay attention to the comments within. Also emails are bounce to different CSR so each person has to be re-informed of the issue.

I have the same phone and am disgusted by the high rates they charge here. Yes they will argue the area is big but they've keep the density low in alot of areas so they really aren't paying nay more for infrastructure per number of subscribers.

But since the phone is CDMA I'm stuck with Bell... can't just change the sim card and be done with them. Join the Facebook group against Bell... with enough people our voices can be heard.

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HTC JACK NOT WORKING

I have bought HTC P3400 for my official requirements. Several times its speaker has been reparied and now I could not connect headphone to the hand set. I went to service centre several times and have been told as board has to be replaced and there is shortage of same. It has been long 1 months time since I am calling service centre several times a day and answer is same. Now they are asking me to place the set for atleast a week for repairing. And there is no guarantee that they can arrange the board. Is there is no system in HTC to have service to there valuable customers. Only 1 service centre is there is the state to promote service to the customers.why?

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HTC Mobile problems

MODEL: P3400i AUTO MULTISELECTING
I have purchased HTC Mobile GSM Model:P3400i( sr no:HT834FW07354). In the of month September 2017 on 26th, from MANGO stationary Pvt.Ltd. Naupada, Thane (W)-400602. Mumbai

I had given my mobile to HTC service centre at grant road, after one month i.e ysterday only they had given back my mobile but still following problems are appearing in my mobile,

1. Icon selection is continuously flickering.

2. After making all settings (soft/hard resetting has no use).

this problems previously not appearing in the mobile, after servicing of one month this problem are occurred n my mobile. what kind of servicing is this?

Please help me out. I have lots of hopes from HTC company as compared to other mobile company.

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Mayur Khanna
, IN
Aug 11, 2009 5:59 am EDT

I have purchased HTC P3400i mobile phone on 23rd october 2017 and my
receipt number is :[protected]
After 10 months my phone automatically got off in the morning and after consulting the customer care center at okhla, they said that moisture went inside the phone and hence any type of liquid damage occoured and it will be repaired in Rs 7000.
I dont know what type of company is this.
I myself will not put moisture inside my phone.
I dnot know about the manufacturing of the phone, i simply knows that my phone is in warranty period and it should be repared.
It was not so cheap to purchase again or to be put in dustbin.
Please contact me as soon as possible.
My mailing address is ''mayur_k_21@yahoo.co.in''
My address is '' A-114, Hil Apartment, Sector - 13, Rohini, Delhi-110085''
My phone number is ''[protected]''

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kaushikrameshbabu
, IN
Apr 01, 2011 3:33 am EDT

Respected sir,
i lost my mobile on 29th march 2017 morning 845 am.
mobile make: htc p3400i
mobile imei no. : [protected]

i request to please trece out my mobile. if got please mail to katta.kaushikrameshbabu@gmail.com or call to [protected]

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nitin_pednekar
, IN
Feb 05, 2010 7:39 pm EST

Yes that is not the right thing to do with mayur HTC is a well known company I to have a HTC p3400i phone it is disturbing to know if we come across such complaints i strongly request the HTC company to solve the problem with mayur if they realy want to make a name for themselves in India, it can be a reason for people not buying HTC mobiles.

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MD. SHAKIL
, IN
Oct 08, 2009 1:26 am EDT

My name is SHAKIL from India ( Delhi ), on sep'2017 i purchase a HTC P3400i mobile.
After one year, i m facing some problems
1. Network Problem
2. SMS problem. and
still i m facing same kind of problem. Pls do need ful.

Mob. No. [protected]

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1:27 pm EDT
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HTC HTC have no after sale service

Hi,
I would like to inform everyone who is interested in HTC product in Saudi Arabia and Middle East that, HTC have no support for after sale service at all. I faced problems for after sales services for two of my HTC phones. First of all they do not have a care center but only through third partis i, e; NASA, SILICOM, ELECTRO, JARIR etc, ...who's job is just to collect your mobile and again look for a third party to repair ir and the cost to be charged from HTC. since, HTC do not trust them being all these people are Egyptians and can't speak English nor enogh qualified to handle such high-tech USA product, These Egyptians have no choice but to forge the customer by deceiving the customer by simply saying "we found water inside - or someone have already open this mobile or simply - this part is not covered in warranty " ultimately if you want to get your device which is suppose to be under warranty - PAY FOR IT otherwise YOU CAN NOT DO ANYTHING against these Egyptians since they are Arabic speaking - no one in this country will listen to you.
I lost my money twice, being an expat working in Saudi Arabia I sincerely advise everyone not to buy any of HTC product due to problem with after sale services.
I am sypathise with HTC - USA working hard to such beautiful product but is a failure due to bad supporters in Middle East.

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5:50 am EDT
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HTC AUTHENTEC DUBAI - BAD SERVICE

VERY POOR SERVICE by AUTHENTEC - HTC CARE - CELLUCOM - DUBAI, UAE

It is out of total frustration for the second time that I have decided to write.

My HTC Touch (P3450) phone developed a problem on the screen (not on the outside, but on the inside) in September 2008 while the phone was still under warranty. Despite the problem not being due to misuse, damage or any such thing I was told there will be a charge of AED 250. The problem was on the 'inside' for the touch screen developing like a bubble which disables the touch functions.

At the time, the phone was given for repairs, I was told it’ll be repaired in 3 working days and that I’ll get a call informing me if the problem can be cleared under warranty or if it is a chargeable issue. I did not receive any call for many days. When I followed-up, I was told the problem was with the bezel assembly and is not covered under warranty. There was going to be a charge of AED 250. No other explanation could be given why the bezel is not covered under warranty when there is no physical damage or misuse and the phone was within the warranty period. Again I received no call from the service centre. Only when I followed-up and called to check did they tell me the phone was repaired and ready for collection. Paid AED 250 and collected the phone.

Five months later, again the very same problem has occurred. There is an internal problem with the bezel. No damage or misuse of the phone at all, yet a problem has developed on the ‘inside’ of the bezel again. The phone was given for repairs again on 18th February 2009 with a full explanation (Several days later Service Order - C012M01927). I was told the phone will be ready after 3 working days, but will be informed if the problem is chargeable. Again absolutely no contact from anyone for over a week. When I called to enquire, I was told there will be a charge of AED 250 again for the bezel to be replaced. I requested the same to be verified as I do not understand why I have to keep paying for a manufacture defect. More days passed with absolutely no call from anyone. Only when I called did I find out that the call centres attempts to get an explanation from the service dept has not been successful. Despite promises of someone contacting me, no one has contacted me to date.

I requested to speak to a supervisor or manager to get clarification on the issue, but no one was able to escalate the problem. Apart from having to pay for manufacture faults, I have to put up with terrible customer service. From the time a call is placed, it takes anything from 8 to 17 minutes to get a person to attend the call. Many time the phone is never even answered either by the automatic system or the call centre rep.

After more days, I followed up again, this time requesting to escalate the problem to a supervisor or manager. I was told there is no such person I can be forwarded to and that I should write an email to [protected]@cellucom.com. I did. Got a prompt (automated) reply saying the complaint is being looked into and someone will get back to me. Few days pass ... no one contacted me. I wrote another email and waited 3 more days. Still no one calls or replies to me. Today I called up the customercare again [protected] asking for a manager to speak to. They are unable to forward me to any such person. Apparently the Service centre manage Firas or his team do not have contact numbers to receive calls !

Today is the 8th of March. I still have not heard from anyone !

I have heard and seen many disgrunted customers at the HTC Care centre - Authentec.

HTC should seriously look at replacing their service partner.

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garima tandon
, IN
Mar 11, 2010 10:11 am EST

sir
i vaibhav tandon am the residence of ec-145 1st floor tangore garden, new delhi-110027...some body took away my mobile phne ...the phne was htc 1mei no [protected] on tagore garden bus stop to holy child school road at 1600 hrs on 27 th march from my car...kindly consider my report and take some necessary action...

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mahmoud mostafa ibrahim
, EG
Oct 02, 2012 3:22 am EDT
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i have htc cha cha i am in warranty
when i buy htc cha cha i have problem to this phone in touch screen and i see and here more problem about this touch screen in htc cha cha
when it happened problem in my phone in the frist time (touch screen) i went to agent here in egypt to change touch screen becouse its do problem one by one but they talked to me we can't change now when it stoped we can change it after this per more weeks i have broken in the my screen (small broken in the top) this Has no effect in my phone then i went to agent becouse iam in warranty but this time they Received my phone but they talk to me the screen should change you should pay 600 LE.
i want more important from you.
Tel of agent [protected]
Complaints tel [protected]
Email complaints@jovitronix.com

Thank's
Mahmoud Mostafa Ibrahim
Official announcements in the Al-Ahram newspaper

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rahulsaini
, AE
May 25, 2011 7:50 pm EDT

i need customer care number how i can get that number..?plssss reply me

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santoshojha
, IN
Mar 15, 2011 6:01 am EDT
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HTC brand very lower & poor compny frad (chor) hai. all world piple requst HTC brand 3rd class quality
regard
santosh
[protected]
[protected]

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santoshojha
, IN
Mar 15, 2011 5:57 am EDT
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hindustan k bhaiyo
HTC brand ka phone mat lena? ye compny chor (frad) very poor responce. hindustan se bhagawo HTC mobile brand. aap sabhi ka sath chahiye. nahi to ye malti natnal compny hum logo ko jine nahi degi. HTC BHAGAWO HTC BHAGAWO HTC BHAGAWO HTC BHAGAWO HTC BHAGAWO HTC BHAGAWO HTC BHAGAWO HTC BHAGAWO
dhanybad
santosh
[protected]
[protected]

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santoshojha
, IN
Mar 15, 2011 5:55 am EDT
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dear sir
i req chang my phone. this phone bady electrical tester showing . me & my child shock this htc wildfire phone.your responce is very poor i m a regulear coustmer htc brand. my phone dtl IMEI no [protected] & s/n HTOB4PY05268. aaplogo ko mujhe phone kar k bolna padega. mai aaj sat ko phone kar k bol raha hu .ye hazarded phone hamare ghar se le kar aaplog jaye? Aaplog mujhe conjumar cort me jane ke liye majbur kar rahe ho.

DHANYBAD
SANTOSH
[protected]
[protected]

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jojomjoy
, AE
Jan 12, 2011 6:01 am EST
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I have an HTC HD mini and it fell down and the touch digitizer is broken, i have taken it to Sharaf DG and ask them for repair, of cousrse the i agree to pay for it even though it was under warranty due to my negligence. But they ask me AED900 for replacing the touch digitiser and said that they have to replace LCD too. I have with drawn the mobile witout repaired, After that i search in internet and i got Touch digitizer and tools for USD54/- from www.ownta.com stores and i have rplaced by myself.It means they are trying to make money.

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Nilusha
, AE
Dec 02, 2009 1:22 am EST

Touch screen is not working after 14 months and I informed to Jackys(Deira City Center). They r asking money to fix it. This is not fair. I want to fix it by HTC withou spending a single dhiram, coz i feel its a product defect.

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Jade 3G
, AE
Nov 09, 2009 10:34 am EST

Hi All,

HTC call center toll free number is [protected] they are ready to help about any repair or support cases, HTC did change their service partner ( Authentec ), and now, they are providing the service through their distributor, so, I think you will see a big difference in service.

you can all call the call center and they will send DHL to your location anywhere in UAE to collect your device! how cool is that!

regards,

Jade

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Annushka
, AE
Sep 13, 2009 2:05 pm EDT

i have got an htc snap. am very happy about it so far!
Anna, Dubai

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11:50 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HTC Doesn't work

I bought an HTC Mogul Mobile phone in the month of July of 2007. I spent 450 dollars for this phone. The Sprint associate told me it came with free modem service to hook my laptop up to it to get wifi service. I had this service until November, it was discontinued, I called up and Sprint told me it wasn't covered on my plan even though they gave me the service for those months, and the associate misrepresented and told me that it came with the plan I bought.

Now to the phone quality. I find my phone turns off by itself. Alot. Also, the phone heats up super hot, and it is has become suspiciously unhealthy in my eyes due to this extreme hotness, that literally hurts the ear talking on the phone. The battery doesn't last long, even when the power settings are put on the lowest power save mode possible. In the month of January, the phone completely fried itself, this coming from the Sprint tech. So they gave me a new one, AND the battery hardly lasts as long as a new one. The phone is displaying the same problem that the first one had. It will freeze, and not allow me to turn it on. I have to literally take out the battery, pop it back in, and restart it.
If you have any inkling of going towards an HTC phone, DONT!, dont even contemplate it. They are the worst quality I ever have used. For that much money that I spent, I dont expect it to EVER fail, especially within the first year. This is ridiculous, and it is prompting me to seek legal opinion.

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steve4bucs1
, US
Jun 23, 2009 8:57 am EDT

I am on my 6th HTC 6800 I have freeze screen issues, Constant pop ups Saying that I am out of range or the number is no correct.
Some times the phone would just dial up the internet Just set it down and watch it bring up the internet.
nuber 3 was less troublesome It would just turn off on its own with out notice or reason.
numbrer 4 was a screen that would not recognize the touch or if it did was so delayed I would be waiting to enter phone numbers Just bad. Alltell has been terrible to deal with I do not know who to talk to about the issues

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Amber
, US
Mar 12, 2009 7:31 pm EDT

I also have an HTC Mogul and am on my second unit. The battery is worthless, the touch screen only works half the time, the phone freezes constantly, and phone quality is just awful (slider doesn't stay in all the way, sylus pops out, etc!). Do not buy this phone!

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