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CB Travel and Vacations Hotwire
Hotwire

Hotwire review: Bait and switch hotwire

D
Author of the review
9:13 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Beware bait and switch! I was not given the deal on the website. For hours, tried to book a room that was shown on the Hotwire site with no success., I tried several times over 2hours, and the advertised offer would not work. It kept saying try again it didn't go through, I contacted customer service. Adrianna told me to try a different device.
Then she told me to log out, delete cookies and go back in, to refresh prices try a different browser. I did everything she said... The $155 offer for my desired date was still listed. Although, I was still not able to have it go through. She offered, me a different hotel that was $100 more. This is bait and switch and is totally unacceptable. I spoke to a manager Griselda with no luck. All that was offered was try later or we can find you another deal which were $100 more plus resort fees!. Meanwhile all this time the deal is still up on the hotwire website. The website held money on my card every time I tried to put the reservation through. This is disgraceful! Buyer beware! Don't waste your time on hotwire. 2/8/2026

Desired outcome: Just wanted the advertised price and hotel that 4 hours later is still up!

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