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Hotels.com

Hotels.com review: Terrible experience, lies about reimbursing ( 1 comment)

K
Author of the review
12:46 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Review updated:
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This review was chosen algorithmically as the most valued customer feedback.

I made reservations for 8/26/24, canceled within 5 minutes when realized wrong date.
Hotels.com refuses to reimburse blamed it on hotel.
I stopped at hotel 8/16, the manager said they are not paid, they would tell hotels.com to reimburse me. I forwarded the hotel email so they could be contacted but hotels.com are refusing to contact them by email!

Recommendation: Don’t trust!

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Sande W
US
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Feb 06, 2026 11:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more

When the U.S. government closed the airspace and my flight to San Juan Puerto Rico was cancelled, had to cancel the SJU hotel. Had bought the Protection Insurance for the hotel, but they would not reimburse the hotel cost, only would cover illness or injury! I will not buy the Protection Insurance again for any of the hotels as this was not any carrier fault but the U.S. government.

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