CB Travel and Vacations Hotels.com Complaints #2-21

Hotels.com review: Terrible experience, lies about reimbursing

1 comment

Kjp Kjp of Girard, US

Aug 18, 2025 12:46 am UTC

Verified customer

Review updated: Feb 06, 2026

Featured review

I made reservations for 8/26/24, canceled within 5 minutes when realized wrong date.
Hotels.com refuses to reimburse blamed it on hotel.
I stopped at hotel 8/16, the manager said they are not paid, they would tell hotels.com to reimburse me. I forwarded the hotel email so they could be contacted but hotels.com are refusing to contact them by email!

Recommendation: Donâ€™t trust!

Hotels.com - Terrible experience, lies about reimbursing - Photo 1

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Sande W

1 comments

Sande W of US

Feb 06, 2026 11:33 am UTC

Verified customer

When the U.S. government closed the airspace and my flight to San Juan Puerto Rico was cancelled, had to cancel the SJU hotel. Had bought the Protection Insurance for the hotel, but they would not reimburse the hotel cost, only would cover illness or injury! I will not buy the Protection Insurance again for any of the hotels as this was not any carrier fault but the U.S. government.

Hotels.com - Refuse to honor confirmation of booking 9

Resolved

Hotels.com - fraud 42

Resolved

Hotels.com - bait-and-switch hotel rates advertised 9

Resolved

Hotels.com - Hotelclub.com uses the bait a switch scam 2

Hotels.com - scam and lies 3

Resolved

Hotels.com - hotel bentleys colaba mumbai

Hotels.com - refusal of refund 1

Hotels.com - Hotel Stay at Ramada Inn Titusville

Hotels.com - Hotel reservation

Hotels.com - refund cancellation payment not in full amount

Resolved

View all Hotels.com reviews and complaints

Hotels.com Contacts

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4%
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More phone numbers

Hotels.com emails

userexperience@hotels.com

100%
Confidence score: 100%

Support

Hotels.com address

5400 LBJ Freeway, Suite 500, Dallas, Texas, 75240, United States

Hotels.com social media
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Oct 06, 2026
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