Hotels.com – Terrible experience, lies about reimbursing

I made reservations for 8/26/24, canceled within 5 minutes when realized wrong date.
Hotels.com refuses to reimburse blamed it on hotel.
I stopped at hotel 8/16, the manager said they are not paid, they would tell hotels.com to reimburse me. I forwarded the hotel email so they could be contacted but hotels.com are refusing to contact them by email!

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