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Hotels.comreward nights

1

I have two hotels.com reward nights in my account. Unfortunately it is almost impossible to redeem these reward nights. There is a filter on their website for " redeem free nights". In-spite of using this filter, the options that feature cannot be redeemed. Call center is trained to deny anything with diplomacy but not solve the problem in any way. The refuse to share the name of their legal entity in India based on which a consumer complaint can be filed.This website should be banned by the government of India.

Responses

  • De
    Deven Pandey Jul 09, 2016

    Hi Aman, i completely agree with the plight you are going through. I too am facing exactly the same challange. They dont allow you to redeem free nights and this is a clear case of CHEATING AND FRAUD. Please connect with me at [email protected] and lets try and file a case against them in the consumer court together.

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