HotelBeds USA
Reviews and Complaints

Made a reservation with Cancelon.com. Due to Covid-19, we needed to cancel. Reservation was canceled by HotelBeds USA but we did not receive a refund. Merchant Name:Cancelon ([protected]@cancelon8552262359DE) Date of transaction: 02/26 Amount:$610.00 Reservations were made with: Holiday Inn Express Hotel Suites Austin Downtown 805 Neches Street, Austin TX We had made a non-refundable/non-cancelable reservation with cancelon.com on February 26. Due to the Covid-19 pandemic, we needed to cancel the reservation. We had spoken to Emma at Cancelon to facilitate the refund under these special circumstances. Emma sent an email on March 17th stating that they would do everything possible to obtain a refund for the reservation. We sent an email on March 25th to see if there was any updatedinformation, but we never heard back. Our attempts to call were fruitless. The website was shut down. On 07/06, I spoke to Holiday Inn Express Hotel Suites Austin Downtown (*** [protected]@gmail.com). They confirmed that our reservation had indeed been cancelled on 03/24 by HotelBeds USA. The cancellation number is ***. I have tried to contact HotelBeds. There is no contact information on their website. I did find this information on the complaintsboard.com's website: HotelBeds USA, Inc. 5422 Carrier Dr STE 201 Orlando FL [protected] http://www.hotelbeds.com [protected] I tried this number over and over, trying every menu option, but could not connect to a liveperson. I was either told no one is available and was sent back to the main menu or disconnected. I also tried: [protected] -- same results [protected] -- lots of crackling, or a busy signal [protected] -- not in service I spoke to the hotel again on 07/07 and they gave me this number for HotelBeds USA: [protected], but it seemed to go to the same place. I tried to email HotelBeds USA through the complaintsboard.com website, but received no response.

Booked a room at the Hilton in Springfield Illinois but should have been in Springfield Massachusetts. Requesting a refund for $137.95. Booked a room online on a site that I believed was the Hilton website because it was set up to mimic the look of Hilton's actual website. The reservation was made for February 22 for one night, confirmation #R1886349062. However, I was looking to stay at the Hilton Garden Inn in Springfield, MA and the reservation was made at the Hilton Garden Inn in Springfield, IL. When I arrived at the Hilton in MA, they informed me of the error. They immediately contacted the Hilton in IL and explained the situation. The Hilton in IL said I would not be charged for the room. The reservation was made through hotelvalues.com, who partners with Hotel Beds Direct Connect. A rep at hotelvalues.com informed me that they pay Hotel Beds Direct Connect who in turn pay the hotel with a virtual Amex card. I have confirmed twice with reps from the Hilton in IL, that they did not charge Hotel Beds Direct Connect for this reservation. Despite this, numerous calls to hotelvalues.com have proved useless. They keep stating that the Hilton charged them for the reservation. Claimed to have spoken with "David" at the front desk. When I spoke with the Hilton, they stated that no one named David works at the hotel. My most recent conversation with hotelvalues.com was a repeat of my previous conversations. When I asked to speak with a supervisor, I was informed that, since the rep was working from home she did not have access to a supervisor. She informed me that she would email Hotel Beds Direct Connect with the info that I had provided her because she was not able to contact them directly. I asked her to provide me with a contact number for Hotel Beds Direct Connect which she could not provide me. The bottom line is that Hotel Beds Direct Connect does not need to speak with the Hilton to confirm that they were not charged for this reservation. They should be able to confirm this by looking at their own records. Definitely being given the run around and would appreciate the refund of my $137.95.

I booked a hotel room for one nights stay . I cancelled immediately once I realized it was third party. I was grossly overcharged and not refunded I booked a one day reservation at the double tree bloomfield hills, michigan under the impression that I was on an official *** website, Aug 20 . when I received no confirmation, I became alarmed. I contacted the hotel for confirmation. I was informed at that time that my reservation was made through a third party transaction. I requested that the hotel cancel my reservation immediately. They complied and informed me that they reached out to hotelbeds to confirm that the reservation was cancelled. When I received my next credit card statement, charges from hotelbeds were on my account. I called hotelbeds.com customer service number to dispute the charges. When I called hotelbeds to dispute the charge, I was derailed by insufficient customer service unprofessionals who could not communicate and who had no record of my reservation and could not supply me with any receipt for their charges. I was later informed by my credit card company that it was at the time of the reservation, apparently in very fine print that I had no written notice of as my credit card info and reservation was taken over the phone , that my card was charged twice as much as not only the advertised rate but the *** honors rate of which I am a member. Not only is hotelbeds.com , unreputable they ripped me off. I was charged $327.20 for supposedly a one night stay at a double tree hotel and an additional service fee of $12. 99 for my troubles. Hilton does not charge such high rates. Hotelbeds is a complete sham of a business they never even provided a service other than processing a payment for an amount I never agree to . Hotelbeds.com is a credit card processing company that processes over inflated charges for hotels that they broker with. hotelbeds.com does not offer discounted rated, they are opportunistic scavengers and seize on the opportunity to defraud unsuspecting buyers by mimicking and visually appearing like the reputable hotel sites that they are affiliated with. They are thieves, beware! There are plenty of reputable third party booking agencies this is just NOT one of them CCI*hotel reservation *** booking fee

We booked a package vacation through Suncountryvacations.com who uses Hotel Beds as a vendor. We had to cancel our vacation due to covid. My husband and I booked our honeymoon to New York through suncountryvacations.com. I usually use a travel agent, but since I was using rewards points, I needed to do the booking myself. I started contacting Sun Country in April about canceling or re-booking my scheduled vacation because of the pandemic. It took 4 phone calls to Sun Country to finally find out I actually booked through Hotel Beds based out of Florida. I had absolutely no idea that Sun Country used outside vendors for booking hotels, otherwise I would have booked that part of my trip separately. Hotel Beds has horrible horrible reviews and I never would have used their service to begin with! Past customers (94% of them) rate Hotel Beds a 1 star...yes 94% thought they were scammers. Hotel Beds also has several complaints on the Complaintsboard.com...stating the same thing, that they are a scam company, that they take your money without using their services, that they say they will issue a refund but don't, etc. I called Hotel Beds many times to only be put through a looping message and then eventually hung up on. I called our hotel directly twice and they could not help me because I did not book through them. I called Sun Country several more times (6 to be exact) asking for assistance. I am still out 392 rewards points and $1017.14 (a total of $1408.78) because of Hotel Beds. Yes...$1408.78 for a hotel room that we spent zero seconds at. I am sure that Hotel Beds is not out any money and made a huge profit on my booking. Hotel Beds is an awful awful company! I have spent several several hours trying to get some sort of credit or re-booking opportunity. Please please please help me get something back. Hotel beds will not take my phone calls and there is no where to email anyone. I think Hotel Beds owes my husband and me something. This was for our honeymoon. We did not want to cancel, but the New York Governor put Minnesota on the quarantine list. We would of had to stay in our hotel room all 5 of our days because the quarantine was for 14 days. We just want to re-book for next summer. This is sooooooooo unfair and disheartening! Please help us...Hotel Beds please do what is right! --

Won't refund our hotel $ even though we are still in a pandemic and our passports didn't come in time for our trip. We searched for a month to celebrate my 50th birthday since I've never really gone anywhere. We found a trip package to Aruba thru***(trip #***) I've never used anything online to book a trip-but this looked like an amazing deal/place. Little did we know that a pandemic would shut the world down after booking. We had to gather all paperwork to apply for passports-where all local facilities were closed to getting birth certificates,etc. When we could finally gather all our papers and get to our passport appointment-we were told it was indefinitely closing to doing all applications. We proceeded to send it out & hope for the best. I called*** and told them what happens if they don't come in & they said to call the week before to cancel & get a refund for the trip. I called on 8/8 and cancelled our trip since we still hadn't received our passports & it was super close to our date(leaving 8/14)but we would still need covid tests and insurance to go to Aruba. The airline refunded their portion no problem. They contacted the hotel(which I thought was the Aruba one-but found out from Aruba it was hotelbeds & they didn't cancel it). I waited 2 weeks for the refund & contacted*** to see what happens as they said I was all set. They replied " hotelbeds said no because we booked a no refundable trip just before covid." I told them-" how could we predict a worldwide pandemic & things shutting dow?". There was almost 2 million waiting for passports & ours still didn't get here. I've tried several #'s I found online, only to be out of service, or no answer after selecting #. We worked all year to save for my trip-$1700 is a lot to not get back from them. I have sent an email with my phone #, and no response. My sister found out just before our trip she is battling stage 2/3 cancer and we need that money to help pay her bills and take care of her children while she is in treatments before her major surgery. I will never book another trip online since this has been such a big hassle to get our $ back through this whole pandemic. I just want our hotel portion back since they never cancelled it with the Aruba hotel. The Aruba hotel told me it was still active when I contacted them after our stated dates above.