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Hotel Astri Neos Marmaras Halkidiki Greeceunreal hotel pictures on booking.com, payment not recieved

1
N Aug 06, 2018

We made reservation before our vacation via booking.com with no refund, 2 nights stay: payed all money. But when we saw the photos at other web sites(like trip advisor) we had doubt and called hotel in 24 hours to ask if the photos of the rooms and the beach are belong to hotel. They said that the photos on booking.com are their another propertie's photos. Then we said that we want to cancel our reservation and staff on the phone said it won't be a problem, she said they will pay the money back and asked us our bank account number to pay back. We waited about 3 days but there was no refund at our bank account. Then we called hotel when we were in Halkidiki and asked them what about our refund and they said they won't pay our money back. They were still agree with us about the photos on booking.com are not the real ones but insisted on to keep our money. We explained the situation gently, reminded them they promised us to pay back but they rejected to pay our money back. If they would tell us beforehand that they won't make any refund, maybe we would think about another solution. But at first step they took our money, secondly they sold the same room to another customer. There are many beautiful hotels in Sithonia and Kassandra like 2 hotels we stayed during our vacation. Hotel Astri's photos are unreal on booking.com

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