Hoover
reviews and complaints

I bought this fridge freezer 14 months ago and have today had a reputable local engineer out to a leak on the unit.
I am told that this is a major fault with the insulation and the freezer is scrap and not repairable.
Contacted customer services who inform me that I need to have a Hoover engineer to check it which is acceptable but what is not acceptable is the £129 charge for the Privelige!
I am totally disgusted that a product fourteen months old should develop a non repairable fault .
I am told by customer services that a product not fit for purpose has to be reported in the first six months which I find amazing should we be replacing our white goods every six months now?

Regards
Sue Bristowe

It's unbelievable to have a store director as rude and unprofessional as Mark. As a customer, I shouldn't feel like I'm being a burden asking for help, especially from the store director. This is not the first time he has acted as if it's beneath him to help customers. It is because of customers the store is even open. As much as I love At Home, Mark makes it impossible for me to spend my money there. HE SUCKS! Worst customer service ever from a manager.

I have booked an engineer for this afternoon between 13.00-18.00. When booked we was told we would receive a message in the morning to give a two hour time slot. As we both work full time this would give us time to leave work early. The engineer did text to say he'll be coming between 9.00-11.00! I called the customer services who was going to get the engineer to call me this did not happen. The engineer called my partner to say he was at the house! So I called the customer services again who contacted the engineer who said he couldn't do an afternoon as he wasn't in the area. This was already booked for an afternoon appointment and now no engineer is coming! Because we both work full time losing a day at work is ridiculous when it should of been sorted today as planned. Hoover then put me through to another company called domestic appliance repair who was no help at all and wouldn't do anything. We only recently took our policy out and already experiencing problems. I am really not happy I've got to wait another week for my tumble dryer to be fixed when work hours was sorted for today for the engineer to come this afternoon as planned. The service I have received already is terrible and I'm regretting taking my policy out if this is the service I receive.

I bought an oven in Oct 17 and is still within manufacturing warranty. There is smoke coming from the panel on the front, the clock is not working and the seal on the oven door has gone for the second time. My electric has been tripping at the fuse box and I couldn't understand why. There is a terrible smell of burning in my kitchen. I work Monday to Friday 9-5 and I have been told I need to take leave as the only day an engineer can see it is a Tuesday so I can have it fixed. This is appalling service I will have a loss of earnings. I have a 16month child and we rely on our oven for dinners after working all day.

I will be awaiting your call [protected]

Claire Bond
46 Larne Road
Ballymena
BT42 3AS

Brand new machine used ONCE. I don't have receipt bc lost it preparation for a move(reason I bought it in the first place).
Customer service is DEPLORABLE. REFUSED TO FORWARD TO A SUPERVISOR AFTER TTREE REQUEST. Still nothing. The tank pours out water after one use. A known defect according to online sources. I don't want money back or something I'm not entitled to. I want a working carpet cleaner like I paid for. Replacement, repair doesn't matter. I just need what I paid for. They REFUSE to do anything without the receipt even tho I provided manufacture date code and model which should prove it is within warranty. Nothing. Just a cold sorry nothing we can do response and refusal to send to supervisor for over ride or review.
This was not a cheap machine. It is $159 at target and I believe I got on sale for $139.
Hoover doesn't care nor back up its products. Beware. If they don't have confidence in what they sell or their own product line, then they need to not sell it. Do the right thing for no other reason than it's the right thing. Telling me they'd give a "discount" on yet another new one is a ridiculous thing to offer. Not another done Hoover until you develop customer service.

I purchased a Hoover Power Scrub Elite Pet Carpet Cleaner (FH50251) on April 10, 2018 in the amount of $164.34. The Order No is : CTC1D104556638. I have been extremely busy but had to find time to submit this complaint about a defect in the model I purchased. In order to turn the machine on or off you have to put it in the upright position. This is extremely difficult when you are trying to clean the carpets and turn on and off the machine. The bottom of Your feet tend to get wet since you are using a carpet cleaner that dispenses water so that makes it extremely difficult to access the on and off. Your feet will literally slip while trying to turn the machine off or back on. This defect on the machine slows me down when I am using it and simply makes this process way more arduous than it needs to be. Ive ad several hoover models and this is the only one Ive had this issue with,

I bought a Hoover Washing Machine, Model no.: VHD9124D, and started it up in January, 2014 by "Elabd" ( the egyptian agent at that time). In August, 2018, my Hoover machine stopped working suddenly. I called "Elaraby" ( Hoover's current agent in Egypt), to ask for maintenance, they told me you bought this machine from "Elabd", and we don't make maintenance for this model number. I called "Elabd", they told me we are no longer Hoover's agent in Egypt and we don't have any spare parts for this model number, please, call "Elaraby"!

Now as one of Hoover's old customers, i can't fix my machine and i can't find spare parts for it.

Would you advise me, as i am lost between the old and the new Egyptian agents for Hoover, how can i make maintenance for my washing machine, model no.:VHD9124D.

The agent for a well known brand like Hoover, should be responible to provide maintenance for the old and new customers, in a big market, like Egypt.

I accidently ordered 3 batteries. I got the return form to return 2 of the batteries. I
followed the instructions on form, which states to return in original package, copy
down order number to receive credit. I returned the batteries which cost about $180.
When I called about the return 4 weeks later they tell me I need the tracking number
for the return.HA HA HA I am 75 years old I have no clue where t he tracking number is. So I am told TOUGH LUCK NO CREDIT. Well back to you. I have always bought
Hoover brand--that will stop now.$180 dollars is a lot of money to me but I guess You
just don't care. My last Hoover product if I am going to be treated this way.

Patricia Cleveland
[protected]

I bought model UH71255, mfg. code L 17A AT in March. I didn't assemble iit until several months later because my rental cottage was having work done. It never worked properly. The suction from the bottom of the vacuum was poor. When I just used the hose the suction was good. But, I want to vacuum in a normal fashion. I wrote a complaint and received a long answer stating that there must be a clog and to put a broom stick and try and get it out. I did this. There was no clog. This has been a very frustrating experience. I would like to know what my options are now. The cup is clean, as is the filter. I took out the brush and there was just some pieces of hair. I think I need to have a repairman examine my machine. If this cannot be fixed, I want a full refund. I have only used the vacuum around 4 times Thank you for your cooperation. Alicia

Dear Complaint Dept,

I have purchased the above mentioned vacuum in 12/2017.. I truly enjoyed using your vacuum.The issue is My husband by accident broke the charing core.I been trying to replace it since Feb/2018. I called your service dept, and sent letters from your website. I was told inJan/ Feb that they are all out .I called in May and I was told 6weeks, called again and was told it will be replaced inJuly. I am very disappointed and would like someone to call me that can just fix this issue now.. I asked for a new whole vacuum and was told it is out of the question and we broke the core not them.!, They also said they will send a core free of charge when it comes in. At this point I feel Hoover should have replacement parts, I understand things run out but this is not something I would ever want to buy again, .. I like to purchase items that can be fixed (it don't matter that I broke the core.).I purchase a lot of hoover items and for the first time I am not at all happy with your company.. I like someone to contact me to fix this issue. Signed Not happy waiting this long) Lynn Rubinson [protected]

Purchased this product on March 11th 2018 two months later retractable cord broke and cord frayed in several places called customer care and was referred to Tidewater Sew-Vac for repair under warranty terms .Took to referred service center they kept my vacuum for 2 months then called to tell me that not covered under the warranty because there was carpet powder in the vacuum I told them I have no carpet I don't use carpet powder I have hardwood floors in my house they told me that this was abuse by the product owner and not covered under warranty so I go pick my vacuum up take it as a loss and figured I would just have to wind up the cord around the neck of the vacuum as the vacuum still worked I get the vacuum home go to use it the next day and Tidewater Sew Vac has cut the cord in half so now I cannot use it I called customer care was very polite explain the situation they called Tidewater Sew-Vac then called me back and said they couldn't do anything about it and would give me 30% off the purchase of a new vacuum one woman at the customer service for Hoover was totally rude to me although I was polite and understanding and said that this was not fair and accused me of abusing the vacuum by running over the cord the vacuum wasn't even 3 months old I definitely know how to run a vacuum with my right hand and hold the cord in my left hand I did not run over the cord the vacuum was defective after paying $179 for a vacuum it should last you more than 3 months without the cord burning up because of a defect in the retractable cord compartment and so now I have no vacuum and spent $179 how sad and shameful that Hoover treats its loyal customers this way I have been buying Hoover Vacuums for over 30 years I have put in a complaint to the Better Business Bureau for all that's worth I'm still out $179 & no vacuum.

Back in April I had been in contact with customer service regarding a defective charger for our vacuum. When I called to follow up, I was told the part is on back order, and would be shipped in July. It is now Augues, and I still have not received the replacement charger.

Since the charger does not work, we had to purchase another vacuum. I cannot understand why you would not be able to send a replacement charger immediately as I was told the part was unavailable. I truly regret buying this vacuum from Hoover, as it has not worked for the past 4 months, and the replacement charger has not been received. Is this what you call customer service?

Never will I purchase a Hoover product again. Very sad, was once a great product.

I will NEVER buy a Hoover again. I bought a carpet shampooer for about $300 only 4 months ago and the motor broke. After taking it to Swanson's repair A MONTH AGO, I am still waiting for Hoover to approve the fix and send the part. Swanson cannot do the repair without Hoover doing this. Every time I call customer service, the representatives have no idea how to fix my problem and keep directing me to warranty who is never in (It is a Wednesday and the entire warranty department is closed. Please explain to me how that is professional?). I've been told by one representative that the fix has been approved but the part just needs to be sent. It takes a month to send a motor? On the other hand, other representatives have told me the request hasn't been approved at all.

It's unfortunate because you made a great product and will lose customers because you have awful customer service.

I want my unit fixed, my money back, or a new unit. And I am done waiting months to get it back.

I received a Hoover React as a gift, because I have owned previous Hoover vacuums I registered the unit threw away the box and the person that purchased it lost the receipt. I called and emailed customer service and was informed that since I didn't have the receipt there is nothing they can do but they offered to give me a 30% discount on another unit. This vacuum was well over 200.00! And the latest Model! I will not purchase Hoover products since they clearly dont stand behind the products they sell.

Iv brought a hoover dryer 15 October 2017 my dryer has stopped working, Iv phoned up for someone to come out and the person on the phone said I need my receipt, I told the woman on the phone Iv just moved and can't find it to phone up the store and get a receipt. I went down to Argos where I get the dryer from to be told they can't print one off so the phoned up head office to see if they could send a receipt, so they could print it off in the store to be told they could do it.The woman in Argos phoned hoover on my behalf to give them details of when I get the dryer and the order number to be told NO she needs her receipt. I'm not happy at all how Iv been treated and can't get my dryer fixed I want this sorted ASAP

I bought this vacuum 6 months ago. The vacuum lost a small rubber seal (Part # 440011441) while emptying the dust cup. Spoke to Hoover Parts and the part is on back order until January. Tried other parts vendors all on back order. First, Hoover should have parts for a model sold in past year. Since they do not, I assume its a defect in the unit and this seal comes off easily emptying the unit. Spoke to Hoover again, all the rep could offer was discount another vacuum. I have a six month old $200.00 vacuum that is junk without the $0.70 seal.

Not really a complaint as much as a defective part. I recently purchased a Hoover React. The hose had been coming off very easy. Upon inspection it looks like the Hose Release button manufactured defectively and the defect is preventing it from properly engaging to keep the hose securely attached. Specifically the right side snap is missing the tab that holds it in place. Can you please mail me a replacement button to replace the existing one. I don't need the spring just the plastic Hose Release button.

My Address is
Brent [censored]g
13913 Sterlings Bridge rd
Richmond VA, 23112

I bought the Hoover Cruise Vacuum Cleaner in September.

I live in a condo with 2 bedrooms which are carpeted.

This vacuum stopped working in February and I had given it for repair as it was under warranty. I got back in March (it took a full month to receive a part and fix it)

I started using it in March and in April it stopped working again. This time the Brush doesn't rotate.

I have given it for repair and I don't know when I will get it back.

I use the vacuum every other week only for the bedrooms as it is just my husband and me.

It has only been 8 months since I've purchased this vacuum and it has been for service 2 times already.

The store I bought it from will not replace it.

I need a replacement to that vacuum as it has cost me a lot of money and I cannot reach out to anyone at Hoover.

Bought the unit in October 2017. Didn't use it from Xmas to end of April as we weren't home. Went to use it and one battery will not charge and the second runs for about a minute. Phoned customer service who verified unit had been built within warranty period but we had misplaced our receipt. Tough luck- you need to buy new batteries! Wow- makes you have great faith in their products!

Sounds like they use no receipt as a loophole to avoid giving service!

Purchased 2 Hooover UH72450 Air Pro vacuums January 2017 (1 for my son) Recently the connection from the "Handle Wand" Part A of the assembly broke where the handle connects to it at the top.Should be a simple fix of getting a replacement Handle/Wand Assembly Part # H-[protected] (as I found the part number myself) and switching them out.

Call Hoover at their 800 number to be told that I have to take the entire vacuum to the ONLY service center in my city (across the city) to have them determine how to "repair" it and maybe if I talk to them they might even just send me on" As I explained to them SEVERAL times, this is a MOVING PART intended to be removed to attach the assorted accessories to and/or just to use the hose to clean edges etc...thus there should be NO LIABILITY issue(s) sending me the damn part...CAN'T do that...must call this service center...Call this service center to be told I have to bring the vacuum, and receipt to them...give them a $50 deposit (in case its not under warranty - less than 1.5 years into a 5 year warranty) and it will be a minimum of 10 days! At this point, I reexplained that this is a 30 second fix and I just need the wand replaced - 10+ days is ridiculous, I have an infant grandchild, 2 persians and carpet that isn't going to wait weeks to be vacuumed...whilst in this conversation I find the part number and give it to him - he then mutters something and says will call be back after checking something(s). I have NEVER bought anything HOOVER previously and WILL NEVER do it again based on this experience. I had even recommended this to people...I APOLOGIZE AND TAKE IT BACK!

Got the call back - he doesn't have this part in stock and has to have the vacuum, receipt and deposit to order it "under a claim" otherwise I will have to pay for it - then it will take 10-12 business days to get here! PART NEEDING REPLACEMENT IS #1 in the center of the diagram