Think Vacuums’s earns a 1.0-star rating from 0 reviews and 10 complaints, showing that the majority of vacuum buyers are dissatisfied with their purchases.
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Disappointing Experience with Think Vacuums: Poor Product & Frustrating Return Process
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So I finally got my vacuum from Think Vacuums and I gotta say, ain't too impressed. It's alright I suppose, but I was expecting more for the price I paid. Plus, it took forever for them to ship it out to me.
But the real headache came when I tried to return it. They gave me the runaround for days, and I had to call them out on their dishonesty more than once. Finally, they agreed to give me a refund, but who knows how long that's gonna take to come through.
I wouldn't recommend this company to anyone, unless you like dealing with a whole lot of hassle for a not-so-great product. Save yourself the trouble and look elsewhere for your vacuum needs.
Terrible Customer Service and Faulty Product - Avoid This Vacuum Retailer
. Went to test run vacuums and compare prices, but the staff ignored me and began chatting away with each other instead of helping. Finally got to test out a vacuum, but it didn't work correctly and their response was to blame me for not knowing how to use it. When I tried to return it, they wanted me to pay freight and a restocking fee, even though the vacuum was faulty. The whole process was a nightmare and not worth it. Don't waste your time and money on this site. Find a more reliable vacuum retailer that cares about customer satisfaction.
Disappointing Experience with Think Vacuums: Poor Customer Service and Faulty Product
Got the vacuum from Think Vacuums and found a problem right off the bat. The handle didn't fit properly into the base of the sucker and I was practically fuming! I don't have a lot of money to throw down the drain, so I tried to contact the company in various ways. I sent an email and chatted with representatives several times, but all I got were the same "we're looking into it" kind of responses. I mean, come on!
I have been persistent with my requests, even asked for a replacement or a return, and still no concrete resolution was given. It's just a hassle and caused me more stress than I anticipated. The fact that it costs me a pretty penny made me even more irate.
All in all, I'm just really disappointed with my experience with Think Vacuums. Their customer service needs some major improvement, and it's just too darn expensive to have been through all this ordeal.
Is Think Vacuums Legit?
Think Vacuums earns a trustworthiness rating of 77%
Reliable, but always remember to protect your data.
Think Vacuums has registered the domain name for thinkvacuums.com for more than one year, which may indicate stability and longevity.
Thinkvacuums.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Thinkvacuums.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Thinkvacuums.com you are considering visiting, which is associated with Think Vacuums, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- Think Vacuums's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
- We conducted a search on social media and found several negative reviews related to Think Vacuums. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Disappointing customer service and delayed orders at Think Vacuums
I ain't gonna lie, my experience with Think Vacuums wasn't so great. I tried to order a filter on August 1st, but didn't get it until August 30th. And not only that, they said it was gonna be delayed another 2 weeks! That's just crazy! I ended up cancelling my order and they said they'd give me my money back in 10 days. Well guess what, it's been 3 weeks and no refund! And they ain't even returning none of my calls or emails. Their customer service is the pits, and don't even try calling 'em because you ain't gonna reach no one. If you're looking for a new vacuum or filter, I suggest you look elsewhere.
Think Vacuums Review: Misleading Chat Rep and Costly Mistake
I gotta tell ya, if you ain't sure what to order for your central vac system, I wouldn't recommend going to Think Vacuums. I thought I had it all figured out, but their chat rep steered me wrong and I wound up with the wrong thing. To top it off, I had to pay a restocking fee and shell out for shipping to send it back. Ended up being out almost $200 and didn't even have anything to show for it. Not cool, man.
Misleading Recommendation: ThinkVacuums Failed to Provide Compatible Carpet Powerhead
So I was lookin' for a new carpet powerhead for my vac, right? Tried a few other companies, and finally ended up talkin' to the peeps over at ThinkVacuums. We had a long chat session about gettin' the right part for my system, and they seemed pretty confident that their recommendation would work. But after I got it and tried it out, turns out it was totally incompatible! Not cool, ThinkVacuums. Can't say I'd recommend 'em to anyone else.
Think Vacuums Review: Disappointing Experience and Unhelpful Return Policy
I had high hopes for Think Vacuums, but unfortunately, my experience left me feeling like I had been tricked. I was excited to purchase a SEBO vacuum, as I had heard great things about them, and the associate I spoke with on the phone assured me that I was getting a fantastic deal on the model we discussed. However, when my vacuum arrived, I quickly realized that it wasn't the model we had talked about at all. In fact, the unit I received was discontinued, so I couldn't even find replacement parts for it if needed.
At this point, I was seriously considering returning the vacuum. But unfortunately, Think Vacuums' return policy wasn't very helpful. In fact, it was pretty customer unfriendly. I felt like I was stuck with the vacuum, even though it wasn't what I wanted and wasn't going to work for me in the long run.
All in all, I have to say that my experience with Think Vacuums was a big disappointment. I had high hopes for this company, but unfortunately, they were unable to live up to my expectations. If you're considering purchasing a vacuum from this retailer, I would urge you to proceed with caution and do your research beforehand. Don't make the same mistake I did by assuming that you're getting what you think you're getting.
Terrible customer service and wrong parts sent
So I ordered some parts for my vac and guess what? They sent me the wrong stuff. Bags, belts, filters, all of it was wrong! I was so frustrated, but I decided to get on the Think Vacuums website and see if they could help me out. I got in a chat with someone, but geesh, it was taking forever for them to respond. But I finally got through and talked to Manager Juan. But can you believe he called me "Buddy?" I mean, come on man, I'm a customer, not your buddy! And to top it off, I found out they were gonna charge me a restocking fee and make me pay for the return postage. I can't believe how poor this company's service is.
Terrible Customer Service - Think Vacuums Review
I should have looked up their rating before I bought anything from Think Vacuums. Their customer service is beyond terrible. They sent the wrong vacuum and then charged me a restocking fee. Can you believe it? It took them a whole month to refund me for the wrong vacuum they sent me. I wouldn't recommend buying from them again. I don't know how they manage to stay in business with customer service like that!
Think Vacuums fails to deliver quality products and customer service
Think Vacuums ain't the safest place to buy anything, mate. Theyse not got your back when it comes to the gear they sellin'.
I ordered a knockoff filter for my Beam Central Vacuum Model #189F but when I received it, the filter was made of weak materials and wouldn't let the motor work to its fullest capacity. I spent a hefty $72.00 on this weak knick-knack and when I tried to explain to Ken what's what, he just hung up the phone on me without lettin' me finish.
It's a real shame that a company don't respect their customers' investment. I don't think I'll be buying from Think Vacuums again.
Overview of Think Vacuums complaint handling
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Think Vacuums Contacts
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Think Vacuums phone numbers+1 (800) 322-2965+1 (800) 322-2965Click up if you have successfully reached Think Vacuums by calling +1 (800) 322-2965 phone number 0 0 users reported that they have successfully reached Think Vacuums by calling +1 (800) 322-2965 phone number Click down if you have unsuccessfully reached Think Vacuums by calling +1 (800) 322-2965 phone number 0 0 users reported that they have UNsuccessfully reached Think Vacuums by calling +1 (800) 322-2965 phone number
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Think Vacuums emailsstatus@thinkvacuums.com98%Confidence score: 98%techsupport@thinkvacuums.com97%Confidence score: 97%Supportcustomerservice@thinkvacuums.com96%Confidence score: 96%Supportbilling@thinkvacuums.com95%Confidence score: 95%Financesupport@thinkvacuums.com94%Confidence score: 94%Support
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Think Vacuums social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 16, 2025
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