Honda Financial Services
Reviews and Complaints

Account# [protected]
2012 Honda Odyssey
Mailing Address and email:
6624 N Canton Center Rd, Canton, MI 48187
[protected]@devzpharmacy.com
Waiting over 10 days after on hold (check you phone logs) for 45min- one hour each after 4 days trying was promised that my lien release will be mailed and emailed:
Our 2012 Honda was totaled after an accident, AAA of MI offered $21, 000 which we've put towards new Honda (big mistake was thru Honda Finance!). We can't get our check unless lien release with signature is mailed!
Please overnight!

This is the most ridiculous process. I paid the car off June 3rd. I completed the paper work for the title and we still DO NOT HAVE it. The staff you have answering the phone are NOT helpful and have been taught what to say that really means nothing. I would never ever buy or lease a HONDA again.
I am currently on hold and have been for the last 48 minutes. I called last week twice and was on hold for an hour each time.
The staff need to have a better process for handling phone calls and knowing what the right answer is.
I can't help but think that had I not paid it off and one of your dealership was asking for this it would be there already. This is NOT customer service at ALL.

I am complaining about Honda taking two payments out in one month. Honda rep is making it hard to speak with a manager after my claim was submitted. All I want is my refund back on my bank card. As an Honda employee I'm really disappointed. 3 different reps did not help. I will also email Jeff Conrad who is senior Vice President and general manager at Honda division. My email is [protected]@gmail.com if anyone would like to contact me.

To whom it may concern,
In accordance with the Fair Credit Reporting Act Section 611 (15 U.S. C. § 1681I), I am practicing my right to challenge questionable information that I have found on my personal credit report. I do not approve the information listed below and request that you investigate further.
Issue 1: remove 30 day late payments notice from my credit file from American Honda (see attached Transunion report).
I have contacted American Honda customer support line few times regarding this issue and explained what happened and didn't hear back after. I have set up an auto pay from the day one and never missed a payments. However upon moving to IL state from NY, I changed my license plate and there was a property tax initiated on my account for the month of August 2020 which I was never aware off. I was never contacted, not even an email/ letter or any phone call regarding this additional charges. My auto pay was still on and I thought everything was taken care off. One day I thought of taking a look at my statement and that's when I realized about the charges and made payment over the phone right way. However, by then it was already been reported to credit bureau. There was no fault from my side and I had no way of knowing of such charges. Therefore, I humbly request to take the late payments off from my credit file before I contact with Consumer Financial Protection Bureau (CFPB) to lodge a complaint against the creditor.
Issue 2: no auto loan info is being found on Experian
Upon checking my Experian reports for months after months, I have never seen the auto loan information being reported. I have contacted both parties regarding this issue and was only told to get in touch with other party (easiest solutions someone could offer). However, American honda have confirmed me multiple times that it's being reported from their side, I had requested for a copy of such report and never received to date. I do see that being reported on my Transunion though. Therefore, I would like you to take the necessary steps to make sure it gets reported with Experian and also provide me a copy of it so that I can get back to Experian with proof and may be lodge a complaint with Consumer Financial Protection Bureau (CFPB).
I am allowing you 30 days to complete this investigation after which I authorize you to mail me my my updated credit reports along with the investigation results.

I haven't even written anything and I'm already consumed with dread. Every time I receive my statement from Honda Financial Services, something is always wrong. I purchased my certified 2015 Honda CRV in February of this year, and since the first statement I've had several calls about missing or incomplete payments; despite having bank statements saying otherwise. I pay two times every month, which was explained to me to be half my principal and half interest, however, every statement despite having to be the same every month is different. In August, they took $4.00 of my first payment and put towards the interest and took the rest as my interest which makes no freaking sense.

On any other car that I've owned, I've never had to pay for an enrollment service fee, either. I would assume that I wouldn't have to pay another company, Uptempo, to pay my monthly car bill either.

Every time I've called, the agents were rude and snarky. The woman named Vanessa, who refused to give me her last name, told us that the first payment or record of our account in her system was in january. We bought the car in february, which just goes to show that she wasn't looking at the right account or didn't have a clue about what she was doing.

Had a call today with Customer Support: Zach P, Case Number:201423480, he says the electronic title release sent to DMV, upon verifying the address, go to know they missed some part of my address, and when i ask them, they are referring to contact DMV, i am in different state now, title was sent to different DMV, now do, i have to work with both DMV's to get a clear title; for the simple mistake of not enter proper address from there end; long wait time for customer support, even after the mentioned time; the call did not connected, have to recall again to speak to an agent...

I need to have a document sent to my MVA in South Caroline to transfer my leased car from Maryland to South Caroline

For the last 2 weeks trying to contact Customer Service to have my lease attorney sent by fax to MVA. I stayed + 4 hours over the phone waiting to be attended. Until now I have no success

None of the options over the phone goes to that service.

Please help me with the correct phone!

I have attempted numerous times to get questions answered about my account. Specifically, why am I being charged late fees when the account is paid monthly. Also, there is a charge that makes no sense and the answer I receive makes no sense

The customer service reps are rude and give me scripted answers. When I ask to speak to a supervisor i'm told I will receive a return phone call that never happens.

I OWN a 2019 Honda CRV that I had a loan with Honda finance for. Someone there put two loans against MY car and they refuse to clear them both. I paid my car off in June and can NOT get a clear title because there is an electronic lean against it from American Honda Finance. The lean number is 2058423. I have given this to the company when I call which has been many calls and no one will take care of it. My last resort is an attorney and sue Honda Finance I NEVER had two loans on my car. My personal opinion is that someone put a lean on my car and gave a buddy a clear title. People at AHF say they are monitoring it and I take that to be we put it in the trash can. I have a notarized copy of the release of lean but the state of N.C. has to have the electronic one released. I will NEVER use them again!

This is the worst company to work with. I have been trying to get a lease assumption done for the past 2 and half months with no success. The person who is assuming the lease was approved since may 2020 and until today july 22nd, 2020 nothing is done. I have been calling almost daily and on the line for hours with no definite answer. Everyday is another day or another couple days which end up to 67 freaking days already and guess what honda and it's team don't give a damn about their customers. I would never recommend anyone to this company. This is one of the worst I have experience thus far and wouldn't want anyone to go through this. I'm done with honda.

Dear Team,

I have taken my new Honda CRV finance from Honda Finance in 2019 and I am paying my instalments regularly. Due to COVID 19 I got stuck up in India and now I am not able reach back to USA and I want to sell my car. I need the latest financial statements and I lost my password to log in into account and not able to reset due to system giving error as invalid data. I tried to reach the customer care number for the past 3 weeks and the numbers are not getting connected there is no facility for getting call back. There is no email id to request help from them. I want to sell my vehicle and I got stuck up. I am missing the sale deals due to this problem. Now I don't have job and I cannot pay my instalments. I got stuck up please help me in getting my current statements and completing my sale. Otherwise, I want to claim the loss from Honda Financial services.
Thanks,
Satya Prasad Balabhadra

I have paid on time for 4 years and now they've assessed a late fee and I'm not late on my monthly payment. I cannot get through to HFS; I keep getting a message that due to an emergency, their site or phone number is not operating. I have been trying for 72 hours to get through to them via the internet and on the phone with no success. Everytime I call I get this message: "due to emergency conditions, our offices are closed". I don't know how to make a payment which is due today, June 12, 2020.

I called to resolve recurring late payment fees applied to account that I was never informed about despite of my monthly automatic payment set up. The agent who answered was named Heather S. (refused to give me her last name). She was not only rude and unprofessional but she spoke to me such a judgemental tone. She made me never want to do business with Honda ever again. My lease is ending soon so I was considering either buying the car or leasing another car with Honda, but after talking to her I NEVER want to deal with Honda ever again if this is what I have to deal with all Honda employees.

I have been in contact with several people from Honda Financial Services regarding a negative mark I received on my credit on May 5, 2020, which dropped my excellent credit score from 852 to 732. My credit score has never had a negative mark.

I co-signed on this loan in November 2017 with Melissa Maxwell. Melissa has been the person to make the monthly payments due on the 29th of each month. The account has been in good standing since it opened in November.

On March 25th, Melissa called into Honda Financial Services to do a lease payment deferral due to Covid-19 and loss of income. The recording stated due to high call volume the deferral could be done online. Melissa went online and filled out the information to defer her March and April payment. She was not aware of any problem until I called her regarding the correspondence I received from my credit company informing me of the negative mark on my credit report. She immediately called Honda Financial Services, on May 5, 2020, and was told by the customer service representative they never received a request for payment deferral. The customer service representative then processed the payment deferral for March and April with next payment due on May 29, 2020, but stated he would not be able to remove the negative credit mark. Customer service representative also stated phone calls were made to both Melissa and I and a letter sent out which neither of us received.

Since May 5, 2020, we have spoken to several supervisors who said they are not able to do anything regarding the credit mark. Melissa and I both spoke with John at 714-816-8223 who said he handles all the disputes for Honda and John proceeded to tell me that "objectively" he cannot remove the mark because "if I removed the mark from your credit, then I would have to remove the mark from everybody's credit."

I am not in agreement with what John is saying since during this pandemic with the covid-19, each situation should be done on a case-by-case basis especially when this is not a chronic situation where payments are continuously late and the account has been in bad standing; yet, this is a situation where it was a one-time incident (1 late payment) and the credit score is in excellent standing and having this negative mark is something that could stay on my credit for up to 7 years. Honda states they want to help during this pandemic time; yet, this is not helping and only causing stress in an already stressful situation. I would appreciate if Honda could remove the negative mark from my credit.

My name is Diemthuy Tran. My account number with HFS is [protected]. Today, my friend, Truc Nguyen account number is [protected] asked me to call HFS [protected]) for her about her Honda Civic 2018 because she cannot speak English. Her question is that she paid off her car loan in April 13, 2020, but in April 16, 2020, HKS automatic system still withdraw $427.15 out from her bank. She would like to know when HFS can refund her $427.15. I called HFS around 1:30pm. Because of Civid19, so my friend, Truc Nguyen, was not with me when I made a phone call regarding her account. She sent me all her information so that I could represent her to talk to HFS customer service Agent. The first Agent that I talked to said his name was Raymond (I might spell his name wrong because he denied to spell his name for me when I asked at the end of our conversation.) The conversation between Raymond and I went well at first when he said he will request a Vietnamese Agent to call my friend back, but he did not know when this agent will be available. Then I asked him, "When her extra payment can be refund to her, and Is that anymore payment will be withdrawn in May out form my friend's bank?" He said, "I cannot give you any information about Truc Nguyen's account since your name is not on her account. I tried to explain to him that because of covid 19 so my friend cannot be next to me, she is worry ing about her money. He should do something to take my friend's worry away. At this time, my friend was worrying about her money. He said he cannot help me. Then I asked him, "Can you spell your name, so that if nothing happened like you said, I still can notified HFS that I already talked to you about her case."He denied to spell his name with a reason that my name is not on the account with a very rude voice. Then I asked him to put me to talk with his manager. He said, "No" and denied to transfer me. I hung up and call HFS back. Now I called HFS because I want to file a complaint about Raymond. At this time, I talked to another HFS agent. His name is Jonathan. He also talked rude to me when I told him the reason why I called and tell him to transfer me to his manager. He said he would like to know the problem and at the end he stood for Raymond and did not transfer me to the manager. There was a moment that Jonathan cut me off while I was talking to him. What is going on here at HFS? I felt very bad and disappointed about unprofessional of these agents. They were acting rude and tried to protect each other from being complaint because of their bad customer service skills. Because of their unprofessional service skills, they are ruin Honda Financial Services company's name. My question for HFS is that you hired these people to provide your customer's need and concerns in a professional way, or you hired these agents to being rude and unprofessional way?

In one day I have talked to 11 different people, yes 11 DIFFERENT people about my account and every time I tell them that I am paying, they don't put anything in the computer, or if they do put it in the computer, they don't LOOK, before they call. I also have been asking for a supervisor to talk to, and I get told that there is no supervisor and that they do not talk to customers, so what are they there for. Dah.

Every time I call to speak in regard to my account. I get the "[censored] treatment". I have been called joggers by the Honda dealership and now I guess Honda employees see through with the harsh treatment. I receive snide under tone comments. Customer services representatives are very much combative and I suppose there are notes on my account assassinating my character because they all say the same pretentious words to me. If it seems like I'm a disgruntled customer and I'm yelling that warrants the mistreatments that I have received in regard to my account . Honda has a fraudulent contract and I have been upset about that yet provoking me and being combative is a way to excuse the wrong doing on Honda's end. I have spoken to multiple people who choose to treat me wrong. I tell them that because of my race I have been provoked and overlooked and also I have been told that I'm wrong. Well how can someone else speak for the violations in which I have endured.

2016 civic lease, with Honda Financial Services, closed end 36 months turned in early, prior to last scheduled payment. Honda financial updated this in November of19 as Paid as agreed.in December, re-reported to the bureau that it was over 30 days, AFTER they closed the account, and had their rental back in hand. They have now updated the credit bureau that the account is " over 60 days late, rather than sending a lease termination statement. It appears to be highly illegal to be past due for an account for a terminated rental/ lease. Honda referes to section 13 in their contract/ State of Michigan as justification. They, have ruined my credit

I have a Honda customer for years and just last Friday 10/25 my 2019 Honda Civic was taken away without any notice despite my request for some assistance because of my medical condition, I am on medical leave at the moment so was unable to make payments but I requested some more time and without any consideration or notices the car was taken away. The finance department promised to call me within two days but to date no one contacted me despite me calling them everyday on the progress . To me this is just a delaying technique.
Being a customer for years at least some kind of consideration would have been possible, no constructive communication was done . Honda claims to the best and I strongly believed that till this was done to me !
I am requesting authorities to look into this customer service issue as soon as possible!

Thank You
Linendra Mira
[protected]

My name is Asha Nair. I have been a customer of Rusty Wallis Honda since 2007 with my parents buying cars from there. My car was towed this morning (October 9, 2019) at 1:43 am. I called the Honda Financial Services and they told me that my payments were behind but I was never notified about it. They said that they mailed me papers, tried calling me and the only calls that I have received are from Scam Likely and numbers from Illinois about student loans. So unless it's coming from a Scam Likely number (which I don't answer at all). They said I never paid amounts from July 2019 onwards. But on my bank statement, there is a July payment. I would like to be reimbursed for all the fees that I have to pay for my car to get it back. I have an 8-day old baby who's car seat base is in the car. Also, I would think that under certain circumstances that you would try to help your customers out in expediting things and trying to help the customer out so that you can keep our business. Please help your customers out in their time of need.