The complaint has been investigated and
resolved to the customer's satisfactionResolved Hometown Buffet — being lied to
resolved to the customer's satisfaction
Yesterday, 3/25/09 I had a bad experience at the hometown buffet in lancaster, ca. My husband and I had a coupon for one free dinner upon buying one. It is our daughters 20th birthday. We took her to hometown buffet for her birthday dinner, she wanted to go on the night they have orange chicken. I called the day before we went and asked what night they had orange chicken, they said on wednesday night. Then wednesday night just before we walked out the door to go, I called one more time and asked them what was on the menu. I was told orange chicken, then I said you sure orange chicken, she said yes, then we left to go there. As they bring out the dinner food, I asked, when are they bringing out the orange chicken, then I was told they don't have orange chicken on wednesday. I, my husband, and my daughter all got upset and I told the waitress what I was told. She had the manger come talk to us, and yes, I agree they have a right to change things if they want.In this case they made tuesday the night for orange chicken from now on. The manager came out and told us it was on tuesdays now. But what upset us, is that just before walking out the door I called and I was assured there would be orange chicken. That was the only reason we went to hometown buffet that night. If we were told orange chicken was on tuesdays in stead of wednesdays, then we would have waited til tuesday, then the manager had the nerve to give us a coupon that we already get in the mail, buy one regular dinner, then get one for 5.99. It totally ruined my daughter's birthday dinner. All she wanted to eat for dinner was orange chicken and I was assured there would be orange chicken. We had no money to go there, we collected enough recycables that paid for our dinner that night. So I am trying to put in a complaint because I feel they did us wrong. My husband was so upset he could not eat anymore, it made him lose his hunger. My daughter was so upset she almost cried.