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HomeTown Buffet

HomeTown Buffet review: bad customer service

M
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9:11 pm UTC
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The complaint has been investigated and resolved to the customer’s satisfaction.

I went to the Hometown Buffet in Garden Grove twice and both times had very bad experiences there. The first time I went in the morning, the people were okay, not great or welcoming at all, perhaps because it was morning. The second time was on Halloween. The male Asian manager was friendly and nice but the staffs were just mean. I was getting my steaks when a female staff came up to me and said that I can't cut the steak myself, but I have to let her do it. I wasn't gonna cut it myself if she was standing there. Because she was gone somewhere that's why I had to cut it myself. And she only gave me a small slice and said that I was getting it the second time that's why. The first time I was getting the steak was for my 8 year old sister and she saw it! she was the one who cut it for us ! I told her that and she just ignored me ! We paid for the buffet, not like I was eating for free or something ! IT was a freaking buffet for God's sake ! I'm supposed to get as much food as I want ! so freaking rude ! When we were done and went outside, a Mexican female staff bumped into us and didn't even apologize ! so unprofessional ! I would not go back here again ! Twice are enough !

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    120 Chula Vista, Hollywood Park, Garden Grove, California, 78232, United States
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    May 17, 2026
HomeTown Buffet Category
HomeTown Buffet is ranked 97 among 122 companies in the Restaurants and Dining category