HomeGoods review: trying to purchase a rug...

I started looking for a rug at Home Goods over 2 months ago. The rugs are gorgeous but just couldn't find the right one for my project. On my 2nd trip, a man was unrolling rugs in order to hang them up. I asked about more options and he said well, the back is full of rugs but I only get a few up when I work. Really? He seems to have no other job. However, I drive 50 miles once a week to check the status of new rug options. There are a few new rugs hung each week (not sure how many were sold) but selection is limited. I see the same man each week, get the same response, "oh the back is full of them but you can't go look because they're rolled backwards". So I ask when do you expect to have more out? His response, "I don't know because I'm not working again for 3 or 4 days and maybe I'll get a few out then." Today I see him with 2 rugs and it takes him over an hour to unwrap and put these out. Very "unconcerned" about customers. I suppose I will just purchase from an online company or one that actually is trying to sell their merchandise. I love the rugs at Home Goods but service is the key!