SupplyHouse
Reviews and Complaints

This company shipped my client a totally damaged product. They then sent the incorrect item which is also unusable. They will not return the item and only say "sorry there is just nothing we can do". So they sell unusable goods and will not stand behind them. They have scammed my elderly client could not care less. They should close their doors and never return to the space.

First they sent out the wrong size part, not once but twice...two days in a row, after specifically asking them to match up the elbow 3/4's onto a 3/4s pipe, when they sent out the wrong size the first time...then the 2nd box arrived, next day, and they sent out the same wrongly sized part. WAREHOUSE ISSUES...Customer service then called multiple times to fix the problem, and send parts back. What should be a seamless simple return process turned into a nightmare of epic incompetence at every turn with this company. Said they would send out a return, UPS label. Simply enough. What they sent was a long UPS tracking number, and no label, or any link to the label, or any QR box that could be scanned to print out a label...like at amazon.com. Then multiple calls to Customer service today, first told they could sent out a 2nd email, but person doesnt come in till 11am, but would take a day to get it? When told that was not good enough...the female caucasian stated, just go to any UPS office and they can print it out for you using the tracking number. (Lie number one, they cannot) went to three UPS stores, then UPS itself, they too could find no return label, no QR box to scan, no bar code to scan, when they punched the tracking number in...PACKAGE HAS NOT BEEN RECEIVED YET! UPS STATED IT IS A PROBLEM AT SUPPLY HOUSE...THAT THEY NEED TO RESOLVE. UPS told me to request a TAG CALL, which Supply house has to set up, a driver will pick up at the house, and print out the return mailing label. So I call Supply House again today and was told an email was sent out with a new mailing label, the call at 11;30am, 12:30 and no emails, in the same customer service call requested to speak to a supervisor, and the african american male, did put me on hold for a supervisor...then told me they are all in meeting...Ended the call and stated I would check email again for any 2nd email with a return mailing label...that customer service agent, told me there would be a link, just like in the first email sent...that one did not work, the highlighted in Red UPS tracking number...so four days later and still not able to get a return label from SUPPLY HOUSE.COM. Even asked if they had been hacked or IT problems, they stated no. Yet what should take two seconds to due, like at amazon, takes four days? Next route to contact Corporate Hdqrts to give feedback on the incompetent service and incorrect information Customer Service agents put out to customers that have recieved incorrectly filled part orders...ANOTHER PROBLEM WITH THIS COMPANY...hours waisted and not one employee can fix the problem, or problems. This is not rocket science, poor management and lack of accountability. If I could give a zero for overall rating I would, if they do fix this problem for me, expeditiously I will repost a new rating and feedback, I do not expect that to happen anytime soon;{

First off, I gotta say, SupplyHouse's service is fast as heck! But, unfortunately, I ended up getting the wrong parts. And lemme tell ya, the return shipping and handling prices were sky-high. I ain't kidding. So, if you're gonna order, make sure you double-check and triple-check that you've got the right part before hitting that purchase button. 'Cause returning it? It's just not worth it.

I'm ain't a happy camper with SupplyHouse. They messed up my order real bad. I placed an order with these guys for a couple of thousand dollars, but they didn't give me a credit that they owed me. They straight-up denied it and tried to get away with it. That ain't right!

These dudes are from New York, and they were acting like typical New Yorkers. Don't get me wrong; I don't have anything against them city-slickers, but these guys just rubbed me the wrong way. They acted like they didn't care about my business and that they were better than me.

If you're a contractor, you better beware of this company. They might try to pull a fast one on you, just like they did with me. I wouldn't use them again, and I wouldn't recommend them to anyone. Stay away!

I got this new part off SupplyHouse (supplyhouse.com) but unfortunately, the part failed after I installed it for my customer. I tried returning it but the customer service reps wouldn't accept it. They claimed that I had installed the wrong part even though it was the exact same make, model, and had all the right specs and plugs. I'm pretty disappointed that they wouldn't honor their own warranty and accept the return. It feels like a scam to me. If this is how SupplyHouse operates, I don't think I'll be buying from them again.

So I had an experience recently with SupplyHouse and I gotta say, it wasn't the greatest. I mean, don't get me wrong, I was pumped when I ordered my package and it was all set to be delivered by the UPS truck. But then, out of nowhere, SupplyHouse requested they send the package back! Like, what gives?

So I called them up to see what the deal was, and they straight up lied to me and said it was because of the so-called "Chinaflu". That just doesn't make any sense to me, you know? Why would they do something so dumb and cancel my order for no good reason?

I gotta say, I'm pretty disappointed in SupplyHouse for that move. Like, if you can't keep your orders straight and care about your customers, then what's the point? I'd recommend finding a supplier that doesn't lie to their customers and randomly stop shipments without any reason.