I had purchased a cabinet from Home Town on 30/09/09 and was assured that it would be assembled within 48hrs of its delivery which they claimed was a standard that they are are known for. The product was delivered on 05/10/09, and i got a call on the same day that it would be assembled positively on 07/10/09, however no one came and i had to call them back as i had wasted the entire day waiting for them. I spoke to Saugata Saha from the fittment department who assured he would get it assembled. On 08/10/09 the fitter came from Home Town and assembled the product but for my shock the product was damaged. It had a door that was damaged and the fitter initially saying that it is just a scrach later agreed that it is a damaged door and i can write my complaint on the Job Card and it would be fixed. He refused to give me a copy of the jobcard, however on my insisting he handed over the copy to me his name was Tapas. I waited for a couple of days when i didnot hear anything back i called up Home Town and was told there is no complaint under my name with them as they do not look at the Job Cards. I registered another complaint # 39019 and again spoke to Saugata who again assured me that he would either get it fixed today or get me speak to the head of their department whose name is Sweta Banerjee. however he called back assuring that next day some one froom Home Town would be visiting to have my product fixed. Till 31/10/09 no one came and when i called back again on 31st to Home Town i got another shock that my cpomplaint was registered for a faulty Gyeser(i have never bought a geyser from them). Again i have been told by Saugata Saha that it would take couple of more days, however he has been unable to provide any reason for the delay. And I have been refused on requesting to speak to head of the customer service/ fitment dept. Ms Sweta Banerjee claiming that she is busy with other customers and they cannot do anything.
The complaint has been investigated and resolved to the customer’s satisfaction.