The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Home Depotcarpet instalation

I wanted to purchase carpet at Home Depot where they offer 72 hour installation. When I asked about the install they told me it may take up to a week before the job could get done. They told me the carpet had to be ordered. The carpet I wanted to purchase was in stock. I then talked the the assistant manager, Barry who said, " The advertisement is kind of misleading, because it couldn't be done in 72 hours. I left and went to Lowe's and got my carpet.It cost a little more, but at least they didn't misrepresent themselves.

Responses

  • Be
    Beth OH Sep 09, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I'm seeing many of the same kinds of complaints regarding the 72 hour carpet. I was just told that the 72 hour install is more like 2-3 weeks! If I had known this, I would have planned accordingly. As it is, I have allowed 13 days prior to my absolute deadline for install. They won't even guarantee that! Their 72 hour carpet advertising is more than misleading. It is outright false advertising!

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.