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CB Furniture Stores HOM Furniture Large area rug
HOM Furniture

HOM Furniture review: Large area rug

J
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1:15 pm EDT
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We ordered a large area rug in late November, 2024. We were told by Joey, after two or three months of hearing nothing that there had been a delay at the manufacturer in Turkey. A month later I called again, only to be told the delay was lasting longer than expected and our carpet was to arrive in the US in late April or early May. On May 7th i called again and discovered the carpet was in the warehouse in Anoka, awaiting "Customer Pick-Up".

The area rug is 9" x 15'. We have a large SUV, but I don't know of any non-commercial vehicle that can accommodate that size area rug.

Initially we paid for numerous pieces of furniture (9), not including the area rug. Not knowing of the looming delay of the area rug, we opted to pay for and have all of our order delivered together. After discovering the considerable delay, Joey offered to have our furniture order (not the area rug) delivered at no added cost. Meaning our area rug would be delivered at the delivery charge we paid for up front.

I received no notice from Hom that our area rug was in Anoka, nor that we were apparently scheduled to pick it up there, until I called on May 7th 2025, only to discover that.

Communication should not have to be a "pull" from the customer side to get information, or updates on their order.

Desired outcome: Improved customer service communication.

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    10301 Woodcrest Drive NW, Coon Rapids, Minnesota, 55433, United States
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  6. Rachel
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    May 18, 2025
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