Holiday Inn Santee SCovercharge

R
This review was posted by
a verified customer
Verified customer

My wife and I stayed at the Holdiday Inn Santee SC on the night of 8-19-08. I used my bank debit card and we checked out on the morning of 8-20-08. The receipt left under the door was for the agreed upon rate of $95.50 which with the tax came to $106.96. However, my checking accounted was debited for $128.35. I've telephoned, e-mailed and written to the Holiday Inn to no avail and the have refused to issue credit. They first told me that they normally do a 20% upcharge when the card is swiped and follow this with a credit a few days later. Can you believe it? Then they suggested that the bank made a mistake and that I should ask the bank to call them. What a scam!

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
    A consumer site aimed at exposing unethical companies and business practices
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
    You'll definitely get some directions on how customer service can best solve your problem