Menu
Write a review
File a complaint
Hobby Lobby Stores

Hobby Lobby Stores review: customer service

G
Author of the review
11:47 am UTC

Hello. I purchased a "display" Christmas tree due yesterday. It was the display because the yellow tag said there were no more left and "display tree for sale" which were on several trees. See attached pictures. I took the tag...paid for it (per the instructions)..cashier told me to wait while they assisted with the tree for me. I waited by the tree and no one ever came. My boyfriend showed up to help me and he took it apart and we proceeded to leave. I waived my receipt in the air and left. 5 seconds later, we were being chased by a women employee in RUDE tone telling us we COULD NOT TAKE THE DISPLAY!. I told her to look at the sign and she still insisted the display was not for sale. To my better judgment, I kept my mouth shut and my boyfriend kindly brought the tree back in, set it BACK ON THE DISPLAY ISLE and we took the tree (same one) in a box that the employee had at the front of store. Why would the sign say "This tree is sold out" if it wasn't? We proceeded to leave and the employee yelled out at the cashier, "GOOD CATCH"! I WAS HUMILIATED AS IF I STOLE THE TREE. I didn't complain then but I'm complaining now and WILL be going back today to speak with the store manager. This store is in Lewisville TX off of I35/Round Grove. I hope this person gets a good talking to. NO ONE should be treated like this! Where is the customer service? I truly hope someone looks at my message and contacts me directly. My email address is: [protected]@gmail.com

View 0 more photos
0 comments
Add a comment

More Hobby Lobby Stores reviews & complaints

View all Hobby Lobby Stores reviews and complaints
  1. Hobby Lobby Stores Contacts

  2. Hobby Lobby Stores phone numbers
    Click up if you have successfully reached Hobby Lobby Stores by calling +1 (405) 745-1835 phone number 0 0 users reported that they have successfully reached Hobby Lobby Stores by calling +1 (405) 745-1835 phone number Click down if you have unsuccessfully reached Hobby Lobby Stores by calling +1 (405) 745-1835 phone number 0 0 users reported that they have UNsuccessfully reached Hobby Lobby Stores by calling +1 (405) 745-1835 phone number
  3. Hobby Lobby Stores emails
  4. Hobby Lobby Stores address
    Attn: Customer Service or Corporate Offices 7707 SW 44th St., Oklahoma City, Oklahoma, 73179, United States
  5. Hobby Lobby Stores social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 18, 2026
  7. View all Hobby Lobby Stores contacts