SUBMIT A COMPLAINT

Hitachi Window AcMalfunction of display circuit

1
M Review updated:

Respected Sir,

I have purchased a window AC 1.5 ton jus ta year ago, every thing was fine, but now i have a major

problem with the AC .The lcd display of the AC has malfuntioned and the AC has stopped . I called the

customer care and told them tyo replace the said part, but i was told that they cannot solve the issue as

it was against the terms & conditions . the only way out is to pay Rs 1400/- and the part repaired .

This is the first time I have purchased hitachi ac and I had to face such problem being a elderly woman .

kindly do the needful and obliged .

thanking you

Mrs . Flory. N . Baptista.

Responses

  • S
      May 27, 2011
    hitachi window AC - very poor/no after sales & service
    hitachi
    India

    i had purchased a 2 ton hitachi window ac last yr 2010, since begning it is creating problem, they repaired it, taken to their workshop also but in vain, till date it is not working fine. on 14 may 2011 i had registered a complaint about no proper cooling & for proper service, refrence ph. no.[protected].but till date after so many reminders at customer care they had not attended the complaint till date 27 may 2011.The product is under warranty.

    0 Votes
  • M
      Jul 14, 2011

    The ac is very costly, atleast 50% more expensive. It makes one believe that it is of superir quality, but that is not the case and Hitachi ac is as good or as bad as any other ac in the market. They also don't have proper after sales service or customer suport.

    +1 Votes
  • A
      Aug 09, 2011

    Absolute worst post sale service. Never complaint will be properly attended. However they have a 24 hr customer care. Customer car centre is for hearing your complaints only, not for a proper solution. I do worry, whether Hitachi managment is deaf and dumb. Very soon there will be no taker of Hitachi product in the market.

    +1 Votes

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