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Hilton Hotels & Resorts

Hilton Hotels & Resorts review: Stolen Credit Card 4

A
Author of the review
11:11 am EDT
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Company have people work from home and are able to use your information. Its so unprofessional when you hear children crying in the background when you call to make a reservation. My credit card was used by one of the agents that work for this company. I found out someone in Carrollton TX was paying bills with my credit card. I also had some points missing because someone from the company used it to stay in a hotel in Addison TX. I closed my account and will never stay in a Hilton hotel ever again. I did get my credit card corrected but went through hell just to get my points back. I found out I am not the only one that went through this and it is sad that you can’t trust the other person over the phone at that company. My advice is to check your account always and never give your credit card information. If you have to hold a room just try to use a pre-paid credit card. I just wont to educate others so they wont have to deal with what I had to.

Update by Amber1968
Sep 12, 2009 1:07 pm EDT

This person called Customer ServiceDept needs to do research and understand not to write about things they have no clue about.
http://www.hrccjobs.com/

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The complaint has been investigated and resolved to the customer’s satisfaction.

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4 comments
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CustomerServiceDept
Iowa City, US
Sep 15, 2009 8:30 am EDT

So what proof do you have that an employee took your number? What have the police determined?

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Dont like being duped
Binghampton, US
Sep 14, 2009 10:08 pm EDT

CustomerServiceDept, the Hampton Inn employee who works under the umbrella of the Hilton Hotels. How are you! I just want to say that I am a victim of credit card fraud through the Hampton Inn. It's true- these things do happen and it has happened to me. All under the umbrella of the happy Hampton and Hilton Hotels. It is extremely important to get the message out to everyone about how hotel, motel, inn establishments are taking credit card information and using it for criminal and illegal profit. It it crucial to protect yourself from this troubling trend. I have closed my credit card accounts. I had $1700 worth of charges on my account that are currently being investigated. CustomerServiceDept before you call people dumb- let's work on your spelling. you spelled baby's wrong. If you were referring to the baby's rattle or the baby's diaper, you would be correct. But if you referring to many babies as in more than one, than the correct usage would be "babies." See? the word apparently was spelled [apparantly] is wrong. you put too many "a" 's in the word. The word, "parent" is right in that word. You are on Prozac? Now that explains a lot to me.

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CustomerServiceDept
Iowa City, US
Sep 12, 2009 2:16 pm EDT

"If anyone is dumb it would be you! My credit card was stolen and everything I am saying is the truth. Do your research before you write things you dont have any clue about. Have you took your Prozac today?"

Since I apparantly havent taken my Prozac today I have a question. What proof do you have that a Hilton employee took you credit card number? What have the police determined?

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CustomerServiceDept
Iowa City, US
Sep 08, 2009 5:40 pm EDT

No Hilton reservation employee works from home...lol where did you hear this crazy info from. Baby's crying in the backround was probably from baby's crying in their lobby or front desk...this person is dumber then dumb

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