The complaint has been investigated and
resolved to the customer's satisfactionResolved Hillarys Blinds — not recommended
resolved to the customer's satisfaction
I arranged for Hillarys blinds to come out and give me an estimate for blinds. I ordered in November 2007, after hundreds of telephone calls, the blind arrived in first of week of Jan 2008. This is totally against their advertising which states they fit before Christmas or within 14 days of order. On the day the the blind arrived, the fitter realized just before fitting, that the blinds are of wrong size. This would mean the correct ones would have to be sent for fitting. The fitter had trouble getting through to the company on his mobile. Another week had gone by, I then phoned Hillary's, the telephonist was Wain, he was unhelpful and rude and said that no replacement has been ordered, and suggested whether I want to cancel the order. After waiting all this time he suggests that I cancel the order. I telephoned the fitter, he said he has discussed this with Hillary's and a replacement was ordered.
After many calls to Hillary's almost every day, the fitter arrived with the replacement blind on Jan 31st 2008, and susprise surprise they have sent the same incorrect size blind back. The fitter was furious, he phoned Hillary's straight away, again they were not helpful to him. He was told to contact his area manager to solve this problem. This means further delay for us.
The Company which advertises to fit blinds before Christmas or within 14 days could not fit one blind in 3 months. The service is extremely substandard, I strongly urge people not to get involved with Hillary's Blinds.
I have been let down by Hillarys not fulfilling the order correctly, by the fitter not contacting responding to my calls, and at Hillary's no one returns your calls. Wrong size blind received twice. We are once again waiting for the blind and the fitter to arrive. Will it be the correct size, correct color, will it fit???
Hillary's Blinds advertising is completely misleading and false. What can the consumers do, with this kind of poor service.