Hillarys Blinds review: Electric blinds

This is the second letter sent to you and you again have not acknowledged me….
It was arranged that we were going to have our new electric blinds fitted on the 15th April, I arranged the day off.
On Tuesday the 14 th April at 18.15pm, I got a text to say that the blinds were not being fitted because they were not on the delivery van!
I was not informed of this despite the company knowing for a week that we were not getting them fitted! When I contacted your company, this very curt woman who couldn’t care less, she said the fitter would get in touch when they were delivered, I told her it was bad customer service that I wasn’t informed and she said it will be looked in to, I don’t think it will!
We chose you for your reputation as there was other companies offering the same service for cheaper but we thought you were going to be the better option.
We still haven’t heard from anyone to say when these will be fitted and my husband wants to cancel the order and get out 50% deposit back £850.00
But I thought I would give you a chance to redeem this, but again you have chose to ignore us, I am not agreeing to a fitting until I hear from you