The complaint has been investigated and
resolved to the customer's satisfactionResolved Hillarys Blinds — appalling customer service
resolved to the customer's satisfaction
We ordered wooden Venetian blinds over 2/3 months ago now. The original fitter arrived to take measurements etc. He put all the necessary information into his machine and left, informing us the blinds would take 3/4 weeks. After 3/4 weeks after hearing nothing from the company, we contacted them only to be informed they had no knowledge of the order. Apparently, the fitters machine was broken and he faxed the order through, which in turn was lost. We have had the run around since, taken days off work for their imaginary 'engineer' to complete the fitting measurements before final fitting. No-one has turned up on the designated day after arranging time off.. It is a rental property and we have had to deal with the tenents fury of being without blinds for 3/4 weeks, to the point money has had to be deducted from their rent, all due to Hillarys incompetence. We are constantly contacting the company from mobiles at 14p per minute which angers me even further to find out when they are being fitted. We are now being told the material which the blind is made from is not in stock, with more ordered, but yet to be passed through their quality control. Excuse after excuse and still no blinds 3/4 months on. The windows themselves are 10ft tall and 6ft wide so the tenents anger is justified, no privacy whatsoever. We have also been passed onto one manager after the other to no avail. I wish we had never ordered anything from them let alone what we have. Their customer service is shoddy and incompetent. BTW still waiting for blinds to be fitted! DO NOT USE THIS COMPANY. I hear APPOLLO BLINDS are far superior.!