The complaint has been investigated and
resolved to the customer's satisfactionResolved Higher One — For the past 6 - 8 wks I have not been able to access my account online
resolved to the customer's satisfaction
I am a non-traditional student at UWG. My school began using Higher One in the Spring of 2004. At first, it seemed very handy. Refunds have been made available well before the date expected each time. I figured that I would go ahead and order checks and streamline my finances with one account. That was a big mistake! For the past 6 - 8 wks I have not been able to access my account online. I contacted customer service on two different occassions and explained the problem that I was experiencing. I was promised that they would look into it and I never got any feedback. My husband gave me a check to cover all of our bills out of his account since he would be out of town. I mailed my deposit in (overnight) and I mailed my bills out as well. After a couple more weeks past, I was still unable to access my account online so I finally went to Auxilliary Services on campus to get some assistance. They contacted Higher One and we got my access all straightened out. I printed a statment immediately -and I was completely frustrated with what I found. My deposit was posted on November 22nd. Two checks came in that day and were paid, but they also charged me insufficient funds fee. Mind you I had more than enough money available to cover those checks. On top of this it wasn't until the next business day (23rd) that they returned my check and credited my account back for the check amount. The money was there but they charged me a fee and the next day returned the check and credited my account back...what's up with that? The day after my deposit was posted(23rd), most of the other checks came in and they did the same thing. They showed paying these checks, charged insuffienent funds; it wasn't until the following day that they returned the checks and credited my account back for the check amounts they did'nt pay. Again, my balance was more than sufficient to cover this! My husband checked the date that the funds were removed from his account, and that was on the 24th - the day they "returned" most of the checks I wrote to pay my bills. Not only did they treat my deposit as if it wasn't there on the 22nd, they continued to return checks after they had already received the funds from my husbands account!!! This has been a spiraling cycle since then. Now my account is in the negative. All together, as of yesterday, I have accrued 10 insuffiecent fund fees totalling $320! Not to mention the fees from the merchants that thier checks rejected. I contacted customer service and explained patiently the situation. They emailed my back and said they would credit my account back for only four of those. I called them back and explained that was not acceptable. They are stealing my money and taking christmas away from my family!!! What nerve!!