I had a lay-by at HI CORP The Glen, which has since expired. I was dealing with Andile in the lay-by/accounts department, who contacted me to let me know my lay-by has expired. I told her I will opt for a refund because there is nothing on the website I would like to re-lay-by at this point. This lay-by application was made last year, and I dont have the application forms or the receipt for the cash I paid. Andile has since spoken to her manager, Susan Mostert, who now says that I need to go get an affidavit to explain what happened to my receipt. YET, the amount paid towards the lay-by is reflecting on their system, my ID is not enough proof of my identity, according to Andile.
This is pathetic service, I didnt need an affidavit to apply for the lay-by, or pay towards it, now I need an affidavit to get my money back.