HiFi – Worst service ever!

I am writing to express my extreme frustration with the service I have received regarding my TV purchase made on July 9th. I was informed that my order cannot be fulfilled due to stock issues, and the only solution offered was a refund. This is unacceptable, as I purchased this TV urgently and within my budget.

I was told by Takalani that the matter would be escalated, yet I received an email today stating that a refund is being processed instead. I find it shocking that I have to wait 7 days for a refund while you keep my money, with no TV provided. Furthermore, I am unable to pay an additional R2000 for an alternative, as this is not my fault.

All I want is the TV I originally ordered or a suitable replacement within my budget. I hope this matter can be resolved quickly, as this situation has caused me significant inconvenience.

Mrs Moswele

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